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Lowest prices from the experts in car audio and video. Daily deals, fast and free shipping, up to $30 in free custom install kits on select car stereo receivers. Shop now!
Sonic Electronix Reviews Summary
Sonic Electronix has a rating of 2.6 stars from 273 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sonic Electronix most frequently mention customer service, credit card and next day. Sonic Electronix ranks 2nd among Car Stereos sites.
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Sonic Electronix - SERVICE THAT SUCKS
I bought headphones from Sonic Electronix and paid for the shipment to Malaysia, where I live. I got an e-mail from Sonic confirming that my order would be shipped to Malaysia. However without my consent Sonic sent my headphones to a different country.
All my e-mails were replied by people who seemed to know nothing about my problem and I had to explain what happened over and aver again. It seemed like their task was to blame me in their mistakes and make me pay for it.
I spent a month of everyday e-mailing to make them acknowledge that they changed the delivery address without my consent.
Quote:"We changed the country..."
http://on.fb.me/1anv5CW
Nevertheless they offered me nothing but wait until my order will return to their warehouse (about 60 days). This was the generous offer of the CEO Nathaniel Victor in his e-mail to me! And I would have to pay for the correct shipment one more time! This company is rotten from the lower management to the CEO!
After I had realized that the people in this company do not care about their customers and this was their official policy I started to ask questions on their facebook page. I hope they would be afraid to lie to me publicly.
What did Sonic do? They removed all my comments and blocked me from posting and commenting on their facebook page.
I think they deliver a lot of order to many customers for low prices and this is very good.
But if something goes wrong, your e-mails will be deleted, your time and money will be lost. Customer service just makes joke of the customers. They don't even try to solve the problem and just try to make you walk away - and stay alone with the problem.
They even started to BLACKMAIL me - demanding to remove all my comments from all the social networks in order to for me to get a refund. When I refused, they removed my comments themselves and blocked me from their facebook page. Facebook for them is not a social network, but a highly censored tool of propaganda - all negative comment are deleted by "customer support"
Here are some of my posts that were deleted from Sonic"s facebook page.
http://on.fb.me/15dipJ6
http://on.fb.me/15diufV
I love this company. Huge selection, most stuff has free shipping, and i get my products in less than 5 business days. On one occasion, i had to return some speakers (my fault i ordered the wrong ones) i called, was issued a number, i shipped it them back (at my expense) and as soon as it was processed, i was issued a full, in store credit refund. Very helpful and proffesional company, with great prices. Highly reccomend.
They always have what i need and for cheap. I have bought all kinds of stuff fromt here and will continue to also.
I purchased a $500 item from their website based upon the excellent reviews. The item was crap, it was one of these high function car stereos. Nothing worked properly. So I wrote a poor review, not scathing, just repeated my bad experience. 10 days later my review still has not appeared. I believe Sonic to be seeding reviews and not posting bad rating reviews.
It is unfortunate to hear about this experience. All of the items we sell are top rated products. We will be contacting you now to assist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time out of your day to review our company. Please understand that this is a very rare occurrence especially your package being delivered somewhere else. We are glad to hear you did have a positive experience with certain reps in our company but it is upsetting to hear you did not have that experience with every aspect of our company. We will be contacting you now to resolve this huge ordeal.