SouthtreeReviews 381

Yep, pretty awful. After many weeks or months of waiting and praying, you will receive SOMETHING back. Sometimes I get a sense that the reviews on sites like this are overwhelmingly negative because only the pissed off customers post something; the satisfied customers never speak up. In this case, I think maybe all their customers are upset. That's why they're always on Groupon; they'd never sell their services by word of mouth otherwise.

I made the mistake of buying a second set of Groupons before receiving back my first set of slide scanning orders. I think the second set actually came back worse than the first. They were not completely out of order like my first set, but instead of vertical photos being scanned properly, they were now letterboxed left and right and cut off top and bottom - almost like they switched scanning equipment or something.

After going through the files and finding this, I spoke up. They sent me a return form and I carefully packaged everything back up for rescanning and shipped it off on my dime. Everything came back lumped together on one CD this time... with the vertical scans looking exactly the same as before. Oh, and they e-mailed me a coupon for some hypothetical time when I'd want to use their services again.

Steer clear of Southtree! I bought 3 Groupons to have my video tape collection converted, and I wish I had seen reviews before making that purchase. I did read some reviews prior to sending in my orders, so I made return address labels with my contact info and order numbers and made sure there was one on each tape. Well, I received my orders in acceptable time--about two months--but I also received another customer's order. It wasn't mixed in with mine--just a separate box with my address on it, but someone else's videos. Not only did it have this customer's precious home movies in it; included for some reason was the original written order form with complete credit card number, expiration date, and security code. Not cool!

I emailed Southtree to ask how I should deal with their mistake. I was asked to print a FedEx label, repack the box, and send it back to Southtree. When I requested that they arrange a pickup at my house since there is not a FedEx location conveniently located near me, I was told they could not do that. Since I don't have a FedEx account, I could not do it myself. The Southtree Rep (whose emails always began with "Hey, Susan" as if we were teenager buddies) then informed me that her internet research indicated there was a FedEx location only seven miles from my zip code. They were offering me no compensation/refund, yet expected me to make a 35-minute round trip drive out of my way. Ridiculous! Of course, I wanted to make sure the other customer got her videos, but I thought Southtree should make every effort to minimize my inconvenience since it was completely their error. Finally, the informal "Agent of Happiness" (as they call themselves) checked with her manager and scheduled the FedEx pickup. I put the package out, it was taken, and I haven't heard anything else from them.

I have only watched snippets of a few of my DVDs, and the quality is disappointing. Also, I went to a lot of trouble putting clear character-limited labels on each tape so my Dvds would have titles printed on them, but none were labeled. More work for me!

Maybe it was a good price for the conversion service, but this is not a responsible company. Don't entrust your memories with such careless people.