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Southtree has a rating of 2.8 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Southtree most frequently mention customer service, credit card and poor quality. Southtree ranks 2nd among Video Converter sites.
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Maggie is outstanding. She was very helpful in placing my orders, she was courteous and knowledgeable of her product. And, she was sensitive to my customer requirements.
This was pretty easy to order. One tip--keep the box you get originally. You can ship your legacy box back to them in it. I am so happy with the CD and thumb drive I received. I had around 28 reels to send in. It was so nice to watch old memories and see people who have passed. I know some places add music but Southtree does not. I liked not having music because we were commenting as we watched our old home movies from the 70's. What a great way to keep memories and make gifts for people. It took quite a while to get my items back but I did send a LOT in and they arrived back to me in good condition. I will send more movies and slides in as I find them.
It took 6 months to receive my items back, but I was in the middle of a move so that was okay to wait. My VHS tapes were in poor condition, so my DVD recordings aren't great. DVD and thumb drives are much smaller to store, and the quality will not continue to deteriorate. My product did come back to me in a double box, so that was great. I continued to get emails from Southtree giving me updates on the materials. I am happy I didn't want my items back for any occasion. Six months is a long time, but it all worked out.
I am glad I used them and have the memories they were able to get. I do feel like I wish they communicated better and that I should have to pay for the ones that they couldn't get - that were corrupted too much. But maybe that is just how it is.
Im having 500 memories saved on a thumb drive each order. Im so pleased and can share with family. And the large boxes of photos are no longer taking up space.
I have used Southtree a number of times over a period of several years. In all that time, as their business has grown, they have failed to improve turnaround time (I waited five months this time for my stuff). But they are creative at devising ever more opaque pricing policies and strategies like also operating two purported competitors. It seems the business model is based on one-time customers, which makes sense given the nature of it, but what a cynical way to run things.
This site provides quality products. They take care of your precious memories every step of the process.
The end product was great. Just be aware that it can take up to 6 months to get it back.
Easy shipping and all was good but took forever to get done.ive watched a dozen of the discs so far and many are repeats of others. Dont know why.ive been looking for certain cds but so far havent seen what i sent them to be recorded.im hoping they did all i sent them as im half way thru these but why so many cds all the same so far.
The process took far too long due to lack of staff.
Quality was not great.
The only thing they did extremely well is to keep me informed of all the delays in processing my order. There was alot of delays.
Southtree has great marketing, with frequent promotions, but, it ends up costing more that anticipated and it takes longer than advertised and Southtree did not digitize all items giving a lame excuse for not digitizing slide negatives. I would not use Southtree again.
When I finally, finally, got my transfers to DVD the quality was extremely poor. Dark, jumpy, ghost blur imagery, and fuzzy. Not sharp or crisp. Not worth the time it took to wait for their services.
Count your photos before placing order. Put them in baggies of 25 each. Then you know exactly how many and pay for the right amount. Wait for next sale and place order. Rest is easy. Once sent in, wait months to get them back, with many emails about status updates. But still way better than trying to make time to scan it all yourself :)
The movies are all over 50 years old and some over 60 years old and in poor condition. The digitized versions were as good as can be expected. It took 5 months from the time of the order to when I got the files. I wasn't sure they would get the job done but they did. For the price and for the quality of the product, I recommend them.
I sent in some MiniDV tapes for transfer to usb drive. They took 4 months to do absolutely nothing with my media. After contacting them to cancel my order they magically had the order done in less than a day and shipped out. Once received the files that should be closer to 13gb each are only 700mb files, compressed to hell, and extremely poor quality. I mean unwatchable. Contacted them for a refund and they sent me a return label (no way am I sending them back my tapes). They said in order to process a refund they need me to transfer my files to digital and send them a side by side comparison of theirs to mine... A company that converts tapes to digital says they can only refund if I show them a side by side comparison of their trash copy and what it should actually look like... These guys are clueless and beyond incompetent.
I had some old audio tapes on reels that I sent to Southtree for digitizing. I received regular communications from Southtree on the project progress. What I thought would take a week or so took several weeks. That's the only complaint I have, otherwise the service did what was expected and I'm pleased.
Words can't express how happy I am with the items I received. I had 3M audio reels transferred over to CD's. I'm able to hear my dads voice again. This is absolutely the best gift anyone could receive.
Site said turn around was about 4 weeks. They received my tapes in February and I did not receive them back until July. The returned product was just my tapes put on a flash drive. They did nothing to improve the quality of my old tapes. Very dissatisfied based upon the claims made about enhancing quality.
Answer: I'm a real customer. Used Southtree 3x so far and very satisfied.
Answer: Still waiting for my lost pictures. It's been months and they are no longer answering my emails. If your memories are important, find someplace else.
Answer: Do not I repeat do not send them your precious memories Mina have yet to be returned and are most likely lost forever a lawsuit is my next option but no amount of money is going to ever replace those memories!
Answer: Hello, Richard! Rather than charging by length, which would make the process very costly for most tapes as they tend to be longer, our process is determined by the number of items you are sending to us. Across the board, whether it is 5 minutes or 5 hours the size of your order will be determined by how many items you would like to send us to be processed!
Answer: Hello, Jim! That is a great question. Southtree and iMemories are completely separate companies and are not under the same business umbrella or otherwise affiliated in any way whatsoever.
Answer: Hello, Rebecca! Would you mind sending our customer service team a photo of your item at info@southtree.com? We would love to help identify if it is a format that we can convert for you. We look forward to hearing from you!
Answer: Hello, Edward! Our customer service team is always more than glad to provide a status update. You can reach out to them at info@southtree.com anytime you need us, we are more than glad to help. Also, there is a feature on our website to track your order by simply inputting your order number and email. We want you to always be in the loop as to when to expect your preserved memories!
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