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The company exhibits a mixed reputation, with some customers expressing dissatisfaction regarding its handling of technical issues, particularly in relation to domain blacklisting. Concerns are raised about the lack of professional support and communication channels for resolving such problems, which negatively impacts user experience. Conversely, there are indications of reliability in hosting services, suggesting that when functioning properly, the company's offerings meet customer needs. Overall, while there are strengths in product quality, the customer service approach requires significant improvement to address prevalent concerns effectively.
This summary is generated by AI, based on text from customer reviews
I host many websites and today a client got black listed and they were unable to send bids and invoices to clients that use SPAMHAUS.ORG to blacklist spamming domains. Spamhaus has no tech number, no email, no "dispute channel and are in the UK, not able to be called to ask WHY and have a WRONGFULLY blacklisted domain removed from their domain blacklist. These people are NOT professional and should not be used.