SpectrumReviews 79

This company blows, Internet, cable, cell. What a useless company. I find it hard to believe these $#*!s get customers to pay them!

I like it when companies not only offers a good product but in addition, great service to back it up. There are many choices but having experienced other cable companies I can assure you, Spectrum gets it! Fast internet, easy to troubleshoot and a customer service the understand that their customers are their priority! I hope AT&T takes notes!

My Spectrum bill started to go up several months ago, but really went through the roof after Cincinnati Bell offered faster internet in our neighborhood. On July 26 I switched to Cincinnati Bell, cancelled my services with Spectrum (have cancellation confirmation#) and surrendered their equipment. I payed Spectrum through July 22 on my previous bill and was told by customer relation agent that my last bill with them will include only 4 days of service( 23-26)- logically! Today I received FULL bill of $180 for services through August 22! I called and asked WHY I am being billed for not existing service and got the answer that Spectrum does not prorate their bills and I have to pay for the whole month even if I used it only for several days. If I refuse to pay, I will be referred to collection agency!

The page to delete old emails to comply with the 5GB storage limit has a faulty sort function and a faulty delete function, which can cause you to waste hours of your time.

Also, your Deleted Items count against the 5GB limit, so after you spend hours deleting old mail, you have to do it again with the Deleted Items.

Spectrum recently reduced the usefulness of their program guide by removing the information about the year the movies were made from the brief preview they offer for the movies they are queuing up on their channels. This basically makes the guide (almost) meaningless. Instead of quickly being able to scan the upcoming movies to evaluate them-whether you've seen it already or want to see it again etc... the amount of information you are given has been reduced to such an extent that you are left with pure guesswork as far as making a meaningful decision to watch the movie or not. Extraordinarily poor update!

I have been on hold for 3 hours over 2 days trying to cancel an account
We are moving you are the ONLY service that demands we waste our time on hold to cancel, this is a SCAM so sorry I signed up with them, no other service makes it this hard to cancel. DO NOT USE THIS COMPANY YOU WILL REGRET IT

Spectrum Drivers have gone rogue. I noticed being followed by Spectrum Vans & Utility Trucks at my bus stops. Then one of them spent the night in my apt complex and followed my buses all over BAKERSFIELD. A Spectrum Repo Guy told me if I rented their modem, and failed to pay 1 month, THAT THEY HAD THE RIGHT TO FOLLOW US TO SEE WHERE OUR MONEY WENT! Guys-I'm not even a customer. I live with someone who was a customer. They GOUGED her on the initial installation, installed an extra Satellite Dish she did not need because she Streams from the Net, & now it's clear the field techs have converted these dishes to FREE WIFI ACCESS POINTS FOR AS MANY AS 20+UNKNOWN DEVICES. THE DISHES SHOW UP AS NAMELESS ACCESS POINTS ON ANALYZER APPS. WE FOUND OUT WIFI DISHES CAN BE USED AND CONVERTED TO WIRELESS ELECTRICITY IF A DISTRIBUTOR IS COVERTLY INSTALLED UNDER ROOF SHINGLES BY ROGUE ROOFERS INVOLVED IN DRUG PRODUCING.
SPECTRUM DRIVERS INSTALLED AN ISMI CATCHER ON THE FRONT DISH THAT OVERLAPS OUR WIFI. THEY HAVE THE USER ID OF MY PHONE AND CAN MANIPULATE MY PHONE BY MAKING PERSISTENT SPAM CALLS EVERY OTHER DAY. THEY DID THIS TO BOTH ME AND MY ROOMMATE. YOU WILL KNOW YOUR WIFI IS BEING CLONED FOR POWER THEFT IF YOU HEAR ANNOYING LOW ULTRASONIC SUBS WHILE YOUR CHARGING SLOWS DOWN CONSIDERABLY. THEY CALL ME WHEN I GO TO THE BANK, GO SHOPPING, GO TO THE DVM, THE DOCTORS OFFICE, AND THE PHARMACY TO PICK UP MY RX.
I filed an Arbitration Case, and Spectrum Drivers very astutely Grabbed my authorization for Arbitration Document and replaced it with the Logo of the Arbitration Association.
They carry RECTIFYING ANTENNAS WHICH ENABLE THEM TO HACK INTO PHONES, REGISTER READERS, AND SURVEILLANCE CAMERAS. THEY ALL JOINED THE UNION CARTEL AND HAVE GONE ANTI-GOVERNMENT. YOU WOULD THINK THE COMPANY WOULD DO SOMETHING, BUT THEY WON'T. AND LAW ENFORCEMENT HAS NO SKILLS IN RECOGNIZING CYBER STALKING OR PHONE HACKING WITH DOCUMENT GRABBING.
OUR BILL KEPT GETTING HIGHER AND HIGHER ALONG WITH THE ELECTRIC BILL, THAT WE HAD TO DUMP THEM. VERY DISHONEST CABLE GUYS COLLUDE WITH THE ARYAN DRUG SYNDICATE AND UNION CARTEL TO SUPPLEMENT THEIR INCOME. SO SAD...

I throw 99 bucks away every month on this spectrum garbage. Internet intermittent most of the time. I being fighting with this company to fix the problem for many years. They have given me the whole encyclopedia of excuses and bs

WORTHLESS CUSTOMER SERVICE & CUSTOMER VALUE - as a customer of almost 3 years when I threatened to take my business elsewhere the response was "that is your choice" for their failure to do their job!

I get it. Prices go up. We should all be aware and take advantage of "specials" and "bundling." But at a certain point it's just.not.worth.it any longer! We're mostly part-timers, so opted for basic TV service, bundled with the fastest wifi/internet service. We pretty much ignore our terrible picture quality, along with never-ending - and more frequent - buffering as our TV tries to attain signal because we don't watch that much TV. Making frequent calls to Spectrum to see what their "discount of the month" might happen to be just wasn't worth it due to long phone wait times and obvious attempts to "up-sell" us on more channels, additional bundled services.

A year ago we were fed up enough that we called to see what could be done, and were told we needed to return our cable box to the company. The CSR said if a cable box isn't used at least once a month that it turns into a "brick" and can't be revived remotely. We stood in line an HOUR to turn in the box at our local storefront in Bradenton - and *that* was pre-COVID! We decided our continued reception deprecation was the price we had to pay - UNTIL WE GOT A ROKU! (But this isn't about Roku - it's *all* about Spectrum!)

Thanks to support from both our son and from advice read both online and from the "Cut the Cord" Nextdoor group, I called today to terminate all TV portions of our Spectrum service. (We've honestly not had problems with the wifi/internet as we're often not here so have not been impacted by outages we've heard about.)

I was on hold for a short 10 minutes to get to the first Spectrum CSR - who sent me along to the CSR who would do the actual termination of my TV services. After 30 minutes, an initially pleasant woman came on the phone - until she understood I wasn't going to be up-sold or scolded into not having called regularly to take advantage of new plans or additional bundling that they would have offered me.

The kicker, though was that if you don't call them just before your monthly billing timeframe ends - they DO NOT PRO-RATE! I am going to have to pay for the ENTIRE billing month before my new rate takes effect, even though we're into the billing period by some 5 days! I said in that case to just keep me on the TV service until the end of the timeframe - NO CAN DO! I'd have to call back and spend ANOTHER HOUR on the phone repeating all I'd just said and done to terminate the TV portion!

(Incidentally - I had just completed a survey from our VA Comcast/Xfinity company - to whom I gave a GLOWING review as
1) they don't raise their prices 3 times in a year - as Spectrum has done;
2) whose reception is stellar, and
3) whose customer service is spot on and who don't try to up-sell me on what they have to offer on the rare occasion I do have to call them for a remote re-set!)

I guess when you're the BEST, you don't need to advertise or be misleading! If not - you make your payroll by fleecing your customers.

I used to have Time Warner Cable, but just for the internet and the basic TV channels that I have never watched but which made the cost lower than having the internet alone. I used to have an agreement with them whereby the monthly bill was set for a year or more before it might increase, at which time I could renegotiate to keep the costs down. Since Spectrum took over, they have raised the price whenever they feel like it. There has been nothing in place to keep the price the same for a certain period of time. They have raised my bills at least 5 times by several dollars at a time since they've taken over, once on 2 successive months, having also increased it just a month or 2 before that, and they have just done it again. It's now almost $101 per month for the same service I have always had. I don't even have cable TV for that price. The only reason I even have them for the internet is because I don't want to have a contract with anyone. That is their only selling point - no contract. There isn't another company in my area that I am aware of that I could switch to apart from one that has had a lot of bad reviews and no good ones. The actual service is okay and works most of the time. It's the cost and many increases that I object to.

I'm used to be with Time Warner Cable but since Charter purchased the company it has gotten downhill. The customer service is awful and should be avoided.

On Friday, May 15th 2020, I was in my home minding my own business when I heard the doorbell. I went to the door, and saw a charter spectrum agent named Eric Proladocfer standing at the door. I answered the door to ask what he needed. He started to try to sell his products to me. In the middle of his spiel, he spat in the middle of my yard... that's right... he spat in the middle of my yard while a pandemic is running wild through the country. I got his information, and contacted the charter spectrum location on 5543 Grove Blvd, Hoover, AL *******.

At this time, I spoke to who was supposed to be Eric's manager, Chris Davis. I told Chris about what happened, and he said that he would talk to his manager about the incident (I thought he was the manager?) and get back to me no later than Monday (05/18/2020) afternoon. I never received a call from anyone. Now, I'm leaving this review. I guess this company doesn't care about their employees spitting on people's property. Even during a pandemic. Hopefully the kids in the neighborhood that play in my yard sometimes didn't step in it.

I contacted the company after a fraudulent account was set up in my name. I got the phone number *******135) of the person who set it up and their address. The person is currently receiving 2 months free internet using my information for this address: 426 S HANOVER ST CAPE GIRARDEAU MO *******-6749

Before the company sent out the package to have the internet set up, I called them. The same day the account was set up, I contacted them. A phone number was on file that I didn't recognize. The person went online to set up the package they received so they know what they are doing. Despite numerous complaints the account was not deleted. So I changed the number on file and billing preference until I can have this issue resolved. I won't know what credit card information was stolen until two months from now. None of the representatives were able to give me the last four digits of the account or anything. This is the worst company that I have ever heard about. To actively participate in fraud should be a reason for them to shut down. They are fully aware of the situation but they don't care. As long as they receive the money. This is disgusting and a shame and should not be happening.

I don't even know where to begin! I have had spectrum for many years and I have regretted it from the very first moment. They're internet connection is awful and not only that but their customer service is by far the worst of any company. I have been having my internet cut in and out for almost 6 months now. I spoke to a representative and they confirmed this and that was it. They told me they would look into it and absolutely nothing happened. This is a joke of a company as a whole. The only reason they are in business is because they have a monopoly over all other providers. Most people don't have any other option but to settle for your horrible services. If I could I would give negative stars, (one star is too much of a praise). I am warning all potential customers, STAY AWAY from spectrum, unless you want to be constantly angry and annoyed. YOU WILL REGRET PAYING YOUR HARD EARNED MONEY FOR A SERVICE THAT IS WEAKER THAN DIAL UP. I WARNED YOU!