Charter CommunicationsReviews 54

Really unreliable internet with no redundancy anywhere in their systems. Just looked at their company financials-not stable. Waaaayy too much debt. Big dive in the last couple of years.

In Kansas City specifically, the work environment is atrocious. Tamala Cleaver, the director of HR thinks that she absolutely owns the place and everyone is fearful of crossing her. So all of the leadership just continues to move about their day to day avoiding her whenever they can. As a result, the leadership passes down the dumpster fire mentality to their employees, which in turn gets pushed off on the customers. Unfortunately as a result of the director of HR's tyranny, the market has continued to suffer with great attrition. The VP recently decided to leave to a much smaller company as a result of the stress that Tamala has allowed to run rampant. Many great leaders that truly lived and breathed Charter in Kansas City have left as a result of Tamala's idiocy. This in turn has caused many leaders to be low tenure with very little training. Tamala also holds grudges and will stop at nothing to stop future employment opportunities to those that have crossed her. She believes that as a result of her holding the last name "Cleaver", yes one of the Emanuel Cleavers though only by marriage, that she can just do whatever she wants. Ethics complaints have been thrown at her, without any resolution because everyone is so afraid to cross her even above her. It's a very interesting dynamic to be a part of. Since this will continue to be ongoing, your best bet as a customer is to move on and attempt to remove yourself from this terrible system until the company starts investing in it's frontline leadership and employees, and removes those people that make the environment truly toxic and hostile.

She even hired her frat sister to report to her. Little known fact. Shelly HATES her. Enjoy the terrible service in Kansas City until this is resolved.

Parent company of Spectrum - terrible communication -never let you know when they increase your bill -From the very start of dealing with this company -Initial agent lied to me gave me products I never wanted -DO NOT DEAL WITH THIS CROOKED COMPANY - I WOULD TAKE COMCAST 1 MILLION TIMES BETTER -TOM RUTLEDGE -CEO IGNORES YOU -----THEY PAY OFF THE FCC SHOULD BE BANNED FROM OFFERING ANY SERV ICE RAISE MY CELL PHONE BILL WITH ZERO NOTIFICATION ----TIME TO DROP THEM

After years of lackluster service from Charter Communications, we canceled service for a more reliable competitor. We followed all of the ridiculous cancelation instructions, including dropping our equipment at UPS. After all that we get a collection account pop onto our credit. It was not a huge amount, so low that all I can think is that UPS lost our equipment or spectrum didn't sort them properly. Either way, putting a collection on our credit for their bad management is essentially theft by incompetence. DO NOT USE CHARTER UNLESS YOU'RE OKAY WITH BEING ROBBED.

My billing term: 1/15-2/15 - bill me 11 days before end of term, I pay 5 days later 2/20 & my pmt is late? No!

They (charter)claim bills not paid. We have bank statements digital receipts of the payments from them showing the bills were paid and they still keep double billing. Charter was caught taking a payment from my checking account with their online payment account with out prior authorization from me and after my bill was already paid. We tried to have our services disconnected to just internet and the kept us waiting for over a half hour only to hang up on us or transfer us only to be hung up on again. This went on for over 4 hours until we threatened we are going to the media about it. They still tried to convince us and push us to keep our services demanding to know why we were disconnecting. It was like a revolving door but getting NO where. We purchased 4 zumo boes outright but the continue to charge us for them and insist the money we paid for them with was for the monthly bill which also was paid a week prior. They need to be sued and to be exposed for their fraud on and by all media outlets. I feel and believe that everyone reporting on here about their poor services and fraud should ban together with one giant petition to have them shut down and gmtogether file one giant law suit against Charter Spectrum.

I do not believe I have ever encountered reviews of a company or service rated a one and so negatively. However, I do believe that is the proper overall rating for this company. I have not had any service provided by spectrum except for internet for many years. The only reason I have spectrum internet is that they are the only cable internet service available in my area.
My recent experience was for cell phone service and they were the same old corupt company I encountered many years back. Their agents will lie and deceive you on a level which I have never experienced. Their agents will lie and deceive you in every way possible way in order to get your money. I recently tried their cell phone service along with an iPhone se. The cell phone was much to small and not compatible with my hands and they agreed to accept return of the phone. I returned the phone and cancelled my cell service with spectrum. They were supposed to provide me a complete refund of my monies. They did not! They attempted to charge my credit card $235 as they stated that they could not resell the phone. They stated that the phone had a smear on the screen which it did not. After discussions with several agents and the last person I spoke with was Dale to which he promised that he would have a higher-level manager return my call within 48 hours who would be Supervisor Rodney or Troy and would call within 48 hours. That was December 22nd and I am still awaiting that call. All of the spectrum/charter employees will lie and attempt to deceive you with the intent of tiring you and stalling until you simply go away. I have contacted my credit card company and they are not allowing charter to charge this scam to my card. I have had numerous problems with the spectrum/charter tv service which is a reminder of my past bad experiences with that deceptive company. Please be advised that spectrum/charter has a sordid past of scamming people back to March 28 2009. The company went public and all of a sudden, the stock began a death spiral which I believe was a planned part of their deceptive business goal. The stock went to zero and the investors lost billions of dollars. I was one of those investors which lost approximately $35,000. They again went public for the second time with the stolen monies. The bottom line is that spectrum/charter stole the investors' money. I talked with the Security and exchange commission (SEC) and they informed me that unfortunately what spectrum/charter did was shameful but legal. I am advising everyone that spectrum/charter is a corrupt and dishonest company which should be avoided at all costs.
This company has No integrity.

Bill goes up every year. Spent 3 weeks in row with there customer service, who doesn't know what the hell they're doing. Bill still isn't correct. Was told credit was applied. Instead services were canceled without my permission. Than after hr and 45 minutes on phone to get services turned back on. Credit was removed from Bill. Horrible, horrible service

Terrible company to work with customer service is non existent. I would never recommend or use Charter. Every time I asked a question it was oh we can't do that. Escalating bills.

Terrible service. I'm using cellular typing this as charter WiFi isnt working. Always seems to stop working at night, especially on Sunday. Bring on Fios! And jail to the cocksuckers who thought that ripping us off was ok

Spectrum salespeople do not represent actual services delivered. They will tell you anything to make a sale, but you are left with contacting customer service, only to find that what you thought you were getting is not what you receive. Programming for TV and voice options are not clearly represented by store representatives, channel line-ups are different, caller ID was stated as not being available to di. Splay yet it was.

I cannot believe that fort. Few dollars you sacrificing all espn/sec sports viewers. I am glad that when I move this fall, I will dump Spectrum cable. If other apps can keep espn, you could have too! Terrible mistake Charter!

I have had both with charter 4 like 7 years and I moved and set my move up with charter and they turned my service off early and I had a 90$ Remaining they didn't put it on my bill they transferred nor did they call me they turned the 90 into collections wtf who would do that over 90$ charter did

When i moved i had charter transfer my service. Well they did not transfer the service,what they did was start a whole new account and what that did was overlap the statement from one house to the new house by ten days. When i asked for a refund of those ten days i was told that i am not entitled to a refund because i canceled my internet service. I told the lady it was transferred not canceled and she told me a transfer is the same as a cancel. So i reported it to the Attorney general and received a refund after the Attorney Generals office looked into it
What i didn't realize was the increased my internet service by $5.00, so i am leaving charter and going to Tmobile

Horrible company to work for, highly political and biased.
Worked out of Beloit WI, transferred to Duluth MN. Even worse there in Duluth as management and coworkers were just as bad, if not worse.
Getting a higher wage in Beloit and transferring to Duluth, everyone wanted to know my wage.
The "so called personnel girl" got canned for disclosing my salary to everyone else in the crew. Everyone got a raise thanks to my transfer. Everyone whom works for charter or what its called now (spectrum) is infantile or a child. Stay away from this place unless you are truly despotic.
James Banta and Gary Cockswell are two to stay away from for sure. Do not go near this company if you can.
Find another company to apply too and do not consider this one unless you are in dire straits.
If you liked high school and playing games, "not work", this is your future. Enjoy!

I used their internet for a # of years but recently switched due to a 46% price increase and the overall inflationary environment and needing to reduce costs within our household. While the cancellation process was time consuming and overall frustrating because they kept trying to take rates back down, I finally got through to them that I was cancelling. I cancelled my internet service and returned the equipment to UPS on 4/10/2023. My final bill on 4/1/2023 was for service from 4/1 - 4/30. However, it was not mentioned to me when I cancelled that I would still be paying for the entire month even though I only utilized their service for 1/3 of the month. Just an overall horrible business practice to bill someone for a service they do not have.

I recently requested the call detail for my Spectrum home phone. They just lied to me like I'm stupid and said my incoming calls were covered by "PRIVACY", which is a load of children's fairy tale crap! I'm a retired communications tech, and telephone surveillance tech, who also studied law! These people just lie and deny and tell you to go get a subpoena, and you are nothing but a PAYCHECK TO THESE $#*!S! They are required by law to keep your call records for 18 months, and these A moral liars expected me to believe my incoming cslls were covered by "PRIVACY", which is just a load of made up fairytale crap, since the modem HOLDS 7O INCOMING CALLS! They are SUPPOSED to release this data upon SIMPLE request! But they demand a subpoena just to be difficult! These people only care about profit, and NOT THEIR CUSTOMERS, and YOU ARE NOTHING BUT A PAY CHECK TO THEM! I DESPISE THIS COMPANY! I'm calling my LAWYER!
TIME WARNER never gave me such an argument, just to get MY OWN RECORDS! THESE JERKS CARE ABOUT NOTHING BUT PROFIT! THEY ARE ARROGANT ROBBER BARON $#*!S! YOUR RIGHTS MEAN NOTHING TO THESE PEOPLE!

On our first bill we were charged for a tablet that we never received, we called and told them to take it off of the bill months ago, and now we are seeing months later that it's still on there, they are saying that it was delivered and are trying to make us file a police report for something we never received. I picked our tower and modem up in store. It's a bogus way to get us to pay these little fees! Read what you are paying for!