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SpotifyReviews 241

2.6

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Spotify Reviews Summary

Spotify has a rating of 2.6 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotify most frequently mention customer service, credit card and family plan. Spotify ranks 3rd among Music Discovery sites.

service
76
value
73
shipping
25
returns
27
quality
71

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Washington
1 review
0 helpful votes
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... it turned out that I think they sample your listening habits for just 1 month over a 12 month period. It's really not worth it. Look at other music companies that 1) don't publicize your listening habits. 2) amazon music supports hd and ultra hd music quality 3) youtube music supports music videos. Only thing spotify allows is networking through facebook, but if you don't use facebook then you lose a third of the app's usefulness, hence, why i gave it a three. Yearly wrap is a big rip!

Date of experience: December 2, 2021
Oregon
1 review
0 helpful votes
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Really Satisfied with the experience of the platform I enjoy listening to music on this platform. Keep up the good work.

Date of experience: November 25, 2021
Maine
1 review
0 helpful votes
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The Like Button
October 11, 2021

Generally very happy with the app and don't have any problems with it. My biggest pet peeve however is how easy it is to UNLIKE a song. I'll either be listening to a song and notice that it somehow become un-liked or I'll accidently move my finger and un-like it. It's not a matter of life and death, but I don't like how this mixes up my Liked Songs playlist, as re-liking songs takes them away from the original group of songs I had like at the same time (like from an artist, album, or mood creating a new playlist).
What makes it a bigger pet peeve is that Spotify is now a big and very popular company, so I'm surprised this hasn't been brought up or addressed yet. I can't imagine they want people unliking songs without meaning to, and I personally think even just making it more difficult to unlike a song would be beneficial. Like holding down the like button for 3seconds, instead of a single tap.

That's my review. Spotify is great, I use it almost every day, just hate having to relike songs I didn't mean to or didn't know I unliked.

Date of experience: October 11, 2021
Michigan
4 reviews
2 helpful votes
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Getting screwed!
September 21, 2021

I started listening to Spotify. The music is the only reason I still try to listen. I contacted them about watching the videos to get a half hour free of commercials. I was only getting about 10 minutes! Now they not only don't offer it to me anymore, they're now playing 4 and 5 commercials at a time! I was considering getting the premium. Now I'm looking for a new music app!

Date of experience: September 21, 2021
Estonia
2 reviews
3 helpful votes
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Thanks to Spotify music is accessible everywhere. However, the algorithms only play the same songs over again, the artists are complaining about not being paid enough and smaller artists have a hard time getting on the platform

Date of experience: August 3, 2021
Florida
2 reviews
5 helpful votes
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I was having some trouble with my subscription and reached out to SpotifyCares support. They were absolutely wonderful! When I first reached out I was contemplating maybe switching to another service! I'd been conflicted because I love Spotify but the numbers just weren't adding up on my monthly bills. It was way too much for what I could pay.

Not only did they reach back out to me in record time! But they explained exactly what was occurring with my bills and helped me get back to the right monthly payment. Thank you so much for your kindness and help! Would definitely recommend both Spotify and their support to anyone. Wonderful service!

Date of experience: July 24, 2021
New York
1 review
1 helpful vote
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Spotify free -frequently runs an advertisement that states "watch this short video for 30 minutes of ad free music."
Sometimes you get two songs without an ad sometimes you get three. But there are no 30 minutes of ad free music so don't believe it. Just switch to pandora when that happens.

Date of experience: July 17, 2021
Singapore
1 review
2 helpful votes
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I was sign up as member and requested for termination. I receive email as confirmation but my account monthly charges continued. Found its from Stockholm. There was a way to contact them. Only way is to kill it by changing my Credit Card, scary!

Date of experience: June 19, 2021
Missouri
1 review
1 helpful vote
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Spotify
June 19, 2021

Spotify is the worst. I spent an hour downloading music for my kids. Only to find that this bull$#*! app will only play 5 seconds of any song I chose. I did trouble shoot online. I have no shuffle music option or any other bull$#*! extra crap to play my music. It advertised select songs to your play list and play and enjoy. Lies. Lied to me. Lied to my children.

Date of experience: June 19, 2021
Australia
72 reviews
28 helpful votes
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Spotify Review
May 30, 2021

I love using spotify as it has such a wide range of music! I have the premium version, which eliminates ads and has unlimited skips. You are able to listen to other people's public playlist, or create your own, which is perfect!

Date of experience: May 29, 2021
Virginia
1 review
0 helpful votes
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I use the free. When I agree to watch a video to get 30 minutes ad free music thats what I expect to get. Lately the ads are about every 10 minutes then I might get 7 minutes of music then more ads! So frustrating! I will not be forced to pay for this. I will delete the app and move on

Date of experience: May 26, 2021
Illinois
15 reviews
51 helpful votes
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I love Spotify
May 25, 2021

Well, i am officially a Spotify fan ;)) I live all day listening to music and this app brings me everything Fits any mood

Date of experience: May 24, 2021
Florida
1 review
0 helpful votes
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Spotify drives you nuts with their covid bs advertisement they claim 30 minutes no advertisement which is a lie if you give them a thumb down they will repeat that advertisement on your site over and over and over I guess that's free music... nothings free you got a pay for it by listening to commercials not even in your area promoted a150 miles from you...

Date of experience: May 23, 2021
India
9 reviews
0 helpful votes
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All new
May 11, 2021

I love listening songs on Spotify with premium quality but when i was using it for free after every 3 song there will be an ad, at sometime it was actually irritating. But now that i'm using the premium version no need to worry about ads.

Date of experience: May 10, 2021
New Zealand
1 review
2 helpful votes
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If you pay for a subscription in advance, you cannot upgrade without double paying. Total scam. I wanted to upgrade to the Duo plan option and was told I would have to terminate my current plan (without credit) and then pay the full price of the new plan.
There should be options to upgrade plans and just pay the difference between them. This is a total scam.

Date of experience: May 7, 2021
North Carolina
1 review
1 helpful vote
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No stars no longer works and customer service is a joke totally useless please use Amazon or Apple Music

Date of experience: April 17, 2021
New Zealand
13 reviews
33 helpful votes
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Often cant find the songs, artists im after even with them being relatively mainstream, also as always with these big music and media company's overpriced and dodgy as the norm.

Date of experience: March 17, 2021
Illinois
1 review
4 helpful votes
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Your platform sucks! If had constant issues finding what I'm looking for. The player sucks also. Sorry Joe but I can't follow you over here

Date of experience: February 6, 2021
Georgia
1 review
2 helpful votes
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Buyer Beware
January 1, 2021

I purchased a Spotify gift card as a gift for a relative. I know this relative subscribes to Spotify so I wanted to gift them money to cover their subscription. I thought a gift card would be more personal than cash. However, I did not realize they have a student premium subscription. Spotify does not allow you to pay for a student subscription with a gift card. I contacted Spotify support, their only answer was to change to a regular premium subscription, use the money on the gift card then change back to a student subscription. My issue with this is the student subscription is $4.99/month; the regular subscription is $9.99/month. In other words Spotify's only solution is for my relative to pay double the cost for the same service in order to use the gift card. When I asked why this is Spotify's policy I got NO response. Shame on you Spotify. Shame on you for this being your policy and shame on you for such poor customer service.

Date of experience: January 1, 2021
Florida
4 reviews
0 helpful votes
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Usage review
October 28, 2020

I had use this app for like 4 years and then they decided to set an student account, something that they didn't let me to change it to because I am a student, so there isn't any type of discounts at all unless you are a first register, it does exists better apps to use for music than this one.

Date of experience: October 28, 2020