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SpotifyReviews 241

2.6

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Spotify Reviews Summary

Spotify has a rating of 2.6 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotify most frequently mention customer service, credit card and family plan. Spotify ranks 3rd among Music Discovery sites.

service
76
value
73
shipping
25
returns
27
quality
71

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Ohio
2 reviews
12 helpful votes
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It's good for people who just want to have noise in the background but not for listening music you want to listen to. If you want to hear a certain song it makes you listen to at least 4 "like songs" until it finally plays the one you searched for. Not user friendly at all. When listening to the music, they want you to listen to their sponsors. I don't mind listening to a sponsor but not for ten minutes at a time.

Date of experience: May 3, 2022
GB
1 review
0 helpful votes
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Spotify has been available for the past 10 years and in that time have made almost 0 upgrades to the user interface. It was garbage then and it's still garbage now. Their customer support is surface level at best and the teams don't seem to understand how to support the system. The CEO wants to force musicians into constantly releasing work which will affect the art being created and he appears to be an all round greedy, out of touch sociopath.

On top of all that it's constantly glitching out, crashing and not working correctly. This has been the case for many years and I just tried to ignore it. Contacted support who did have anything helpful to say or suggest, then gave up and re-created my account. They also didn't mention this would change my 3 character long user name to a 25 character random jumble of letter and numbers. The whole service is so buggy but Spotify is just too big to fail at this point and don't have to care about individual users.

Date of experience: April 11, 2022
France
10 reviews
0 helpful votes
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So pleased with your incredible service. Due to it I can find any song I want! Premium version is almost perfect! Millions of thank you!

Date of experience: April 11, 2022
New York
1 review
5 helpful votes
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We were getting charged twice every month ($10.62) for Spotify. Tried to call the number associated on the VISA charge. Spotify has TERRIBLE customer service! We got no where. Went to the Spotify website -- difficult to use. Finally had someone from Spotify say the second charge would be stopped and credited. He lied. It never happened. Don't sign up for Spotify!

Date of experience: April 7, 2022
Florida
1 review
0 helpful votes
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Terrible
April 6, 2022

My friends list disappeared two months ago. I have tried everything from uninstalling and reinstalling the program to logging off and back on. I attempted to contact Spotify regarding this issue. Nobody can give me a straight answer and the customer service is just as shoddy. Every few minutes in the chat, a different agent popped in and said they were there to help me. I would respond and another one would pop in. Spotify needs to fix the bugs and work on their customer service.

Date of experience: April 6, 2022
Utah
2 reviews
1 helpful vote
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Customer service sucks... down load music to have when out of service, can't do it won't play without wifi... I pay each month to listen to my music I download Playlist, but it's worthless with out wifi it won't play it... try to get issues fixed is worthless chatted with 6 different agents over 1 thing just keep getting dropped or got put to a new agent still today issue is not fixed... I highly recommend staying the f@#$ away from this piece of $#*! servic... I would give it a -0 score if it would lete

Date of experience: March 28, 2022
Wisconsin
1 review
1 helpful vote
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I've had Spotify for years and never had a problem until today. At random it logged me out and trying to get back in has been a nightmare. Of course I have a different email and forgot my password so that's not on them but the service they offer while I'm trying to figure it out is ridiculous. They don't have a call center like you'd expect from a huge company that's been around for years and when going to there support site they have you message a robot, needless to say nothing came of that. Not to mention the support site was sloppy, confusing, and difficult to use. When I finally figured out on my own how to create a new account I figured I'd sign up for premium. It's says " you can't upgrade to premium in the app. We know, it's not ideal." Ok… well how can you? Any instructions? Not any I could find. As far as the app goes if all goes well they are great when wanting to listen to music for a decent price. But managing your account or and trying to find help when needed I would give a zero out of ten.

Date of experience: March 8, 2022
Florida
1 review
1 helpful vote
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Do not download this app unless you feel like getting activated and pissed off the app takes up to much memory and every time it's time to make your payment they shut off your service after being a customer for years to much aggravation I personally feel that they can stick their service wear the sun dont shine.

Date of experience: February 23, 2022
Maine
4 reviews
24 helpful votes
Follow Blaine S.
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Amazon Unlimited Music has this missing feature - but they don't carry my podscasts! MAJOR ISSUE - Spotify does not have a function when you go offline from WIFI to just automatically switch over to play downloads only. If you forget to do switch it to "Offline mode" manually to only play your downloaded music and / or podcasts it will chew through your data very quickly. This is all over the internet as one of their fatal flaws

Date of experience: February 18, 2022
Massachusetts
1 review
0 helpful votes
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Nasty company
February 10, 2022

The fact that this company supports racist views instead of condemning them is enough for me not to use it anymore. And the fact that they financially abuse the artist is just another reason.

Date of experience: February 10, 2022
Missouri
1 review
0 helpful votes
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Not a go to site for music. Waste of money on a company that's politically motivated to be in business.

Date of experience: February 8, 2022
California
1 review
1 helpful vote
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Disgusting. This service will never be on in my house again. Generating their profits through misinformation and racism. Disgusting.

Date of experience: February 6, 2022
Canada
1 review
1 helpful vote
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Who exactly gets to decide what's true?
February 5, 2022

I'm done with the left cult cancel culture. Too bad Spotify didn't stand up for Rogan. Cancelling my account and anyone else who bends their knees to cancel culture. Won't get my hard earned money. I only pay for this to listen to Rogan. Therefore DELETE.

Date of experience: February 5, 2022
GB
1 review
1 helpful vote
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Time to make a stand
January 29, 2022

I have been a member of Spotify for over 10 years and have enjoyed their app very much. Sadly recent decisions they have made by standing by comments made on the Josh Rogan show hosted by Spotify has offended me deeply If their stance does not change immediately I will have no choice but to leave and I hope others will do the same.

Date of experience: January 29, 2022
Canada
1 review
3 helpful votes
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Customer Service Bot
January 29, 2022

Customer service is a joke, they connect you to a BOT that is supposed to connect you to a live person, but when they connect you the live person isn't really a live person, it's just a more sophisticated BOT. I have had the service for about 3 years, it's not great, it's barely mediocre. Today was the last time to try customer service, cancelled my account... they don't have a telephone support line either. Going back to "free" music, no sense to pay for something that doesn't have real access to real people.

Date of experience: January 29, 2022
Wisconsin
1 review
0 helpful votes
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Disgusting Service
January 28, 2022

They allow Joe Rogan to spread dangerous, misleading information. I don't support any company that thinks this is okay.

Date of experience: January 28, 2022
Colorado
2 reviews
0 helpful votes
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Kudos
January 27, 2022

I have enjoyed Spotify for 10 years and have built a considerable Playlist. Kudos to Spotify for standing up to a new breed of bullies trying to take over the country!

Date of experience: January 27, 2022
California
1 review
1 helpful vote
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I think my title said it all. Promote brain washing antivirus crap over music? Really? I will never be a customer and never suggest any one should be!

Date of experience: January 26, 2022
Italy
3 reviews
0 helpful votes
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Neworldmusik
January 3, 2022

è facile è imperdibile è INCREDIBILE tutta la tua musica in un solo posto da condivide e condividete. YOGYETY

Date of experience: January 3, 2022
Oklahoma
1 review
4 helpful votes
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Disgusting Platform
December 13, 2021

The advertisements on this platform are VULGAR, Nasty, disgusting and some are downright DEMONIC. Not to mention the ads for government propaganda. I would NEVER waste one red cent to support this horribly offensive platform. No matter what kind of music you like, they will thrown language at you that should be illegal on the airwaves. Better be quick on the mute button if you have children or care about decency at all.

Date of experience: December 13, 2021