SSENSEReviews 1,204

Donot purchase unless you are willing to wait over a week for your item. Neiman Marcus will ship your item faster. It takes the company 3 days just to process the order let alone ship it

Entre a mirar las críticas antes d ordenar y me asuste, pero me arriesgo igual y veo que las mayorías de críticos son mentiras ssense es muy bien servicio no tengo nada negativo que decir esto es todo mentira toda esas críticas negativas gente haciendo daño

I have received a faulty, a $750 sneaker that I have received with lots of blue pen ink scratches. That's a shame, but the product is authentic though.
Contacted them to return, and now I'm afraid to send it back and don't receive any refund and loose all my money, as I've seen really bad reviews about this website. Should read them before buying.

Bought a pair of Valentinos which had a day delay in shipment & came to find out that I had a pair of Women's sandals in the box instead! Reached out to them, they would only refund upon receipt of wrong item with 10% discount on next order. No attempt to re-send nor resolve the issue professionally!

Purchased a Max Mara coat it arrived not as described as per the photos online. Paid $45 aud to get it shipped to Australia and paid $65 aud to post it back out of pocket. Emailed and sent photos to customer care team who never responded to my email. Shop at your own risk if product arrives not as described you'll be out of pocket to ship item back to SSENSE.

It's fraud online website we paid money but we didn't get my shippment customer care service also fraud wastes of money and time

They never sent one item from my order and it is now 2 months and counting that I am fghting with them on this. Please listen to the bad reviews, this is a horrible company.

I think this website is scam! They canceled my order and didn't refund me it's been over month now! And no communication very bad

I placed the order to buy a shirt with express shipping. The order was processed for 10 days. I called their customer service and they said my order got expedited. Then after another 3 days, the order was cancelled saying out of stock. They offered me a 10% discount but has to contact with customer service to get the code. What a waste of time. Will never visit again.

I ordered two items one item a pair of sneakers was shipped in a shoebox, and only a shoebox was delivered to me. The company refuses to refund me for the sweater that was not shipped and did not arrive to me. They have accused me of being a liar when I am an attorney the weight of the package would actually even preclude a sweater being in it. They have them threatened me and said that they refuse to refund anything if there is a PayPal dispute associated with it, but if I took away the PayPal dispute, I'm sure they would just ignore me completely. It's actually also illegal for a company to threaten someone with a credit card dispute, or charge back that is within consumer law as a protection.

Worst customer service and organization. I had a couple of incidents with packages i ordered. First, they sent me a skirt instead of the bracelet I ordered. Second time I ordered Balenciaga sunglasses and i received the case empty with no glasses. Imagine how can you trust a company like this. I was advised to place the order and ask to put it on "hold" and request photos of the items before they ship them. This time I was extra carful and took a video of the package while opening it. Again, one item is missing even though they sent me pictures of the 4 items I ordered. HOW CAN YOU TRUST A COMPANY LIKE THIS. STOP BUYING. I'm not sure what's going on but I'm taking legal actions on fraud.

Worst customer experience ever. My bank account was charged twice for the same order. I immediately wrote to them and still didn't receive any answer.

I was surprised to see what i got, as it was torn apart. It was not properly packed and it ended upbeing very bad.

When spending on high ticket luxury items you expect the same or equivalent service. SSENSE lacks this and continues to charge loyal and new customers for stock they don't have. On top of it they make you wait weeks with you having to follow up or even comment on their instagram to get any update or movement. If they do indeed charge you for an item in stock the entire process of getting it shipped take extremely long and again with no updates. I have shopped with company since their early years online and to be honest it pains me but I won't anymore. Still waiting on my order.

I received a damaged product, which I returned immediately. SSense is claiming I damaged the product and is refusing to refund my purchase. Do not shop this site

Placed an order for multiple shoes, almost the entire order was cancelled due to stock issues, fine. The two shoes that did arrive literally had holes in the outside box and each shoe box. I emailed about this with photos. They then email me back asking for way more photos, serial numbers and all kinds of stuff AFTER I already provided everything. They tried to fix this by giving me a 15% off coupon. I used the coupon and they cancelled two shoes from that order. No apology email, no trying to fix it. Nothing. I will never order from here again. They can't get their act together and don't even try. Screw them.

Purchased a bathrobe for over $180.00 USD and it arrives falling apart. Requested replacement or refund. They spun me over and over with their "customer care" via email for weeks. Sent receipt, sent 8 photos, (one below you will see pulls like this all over the robe), answered queries ie., no one wore it or washed it this is straight out of the box.
They practiced immoral and unethical ways with me and have essentially committed false advertising and fraud and thievery. Rotten people. Lousy product. Big rip off.

Used to like the app
But certain things they don't tell you is when you surpass the limit of $800, your automatically getting charged duty free which in my case I was charged $400 for duty free customs. Something I never knew about or I guess anyone …. I called and ask why and to see if they can reinburst my money back and the only thing that they gave me was some couple discounts on my next purchase …
Will NEVER purchase anything from this site again