Stamps.comReviews 311

Stamps.com saved me from standing in line at the post office on a dozen occasions this holiday season. Great! But it took 2 hours and three phone calls before I successfully printed my second mailing label. Some type of internal security issue.
I was able to use the included scale for automatic weighing on only 1 day out of 10; bug in software doesn't properly login "stamps connect", which is needed for auto weighing, with stamps.com.
Password requirements for stamps.com not the same as for "stamps connect", which renders using either interchangeably a frustrating experience if you start out with a password good on only one of the systems.
You can't use your email address as your user name because you can't use a period in the user name (like *******@gmail.com) Another non-intuitive "feature".
To me, the term "Address" is not the same as "recipient", but there is no place to specify recipient ( just put the person's name on the first line of the address). Again, poor user interface.
It isn't clear how to print two labels on one sheet of paper sometimes, and only one at a time other times.
Overall, I think I saved around $10.00 on $120.00 in postage for a monthly $17.00 fee. My original plan was to Cancel right after the Holidays, but I may wait a few more months until I'm vaccinated. My local post office has a small lobby, and is always busy.
However, I still need to go into the building to drop off packages because there is no large drop box outside. I make and ship cloth face masks for friends and family, and ship all over the country - two or three shipments of 2 or 3 packages a month. I can't justify it on cost, but for now, my wife says I can on safety.

As a business owner, I can tell you this business has the worst customer service I have ever experienced and I deal with distributors and suppliers on a DAILY basis. Called May 15th and literally waited 45 minutes for an answer. Spoke with the lady for a few minutes but had to go because a customer was calling. Even after I gave her all of my information I was still unable to get into the account. Called again that following Monday (May 18th) and waited for another 40 minutes and never got an answer (keep in mind this is my business account I use for shipping out packages to my customers and has all of my customer information in it that I no longer have access to) so I decided to hang up and just use their contact form to hopefully get assistance. By the way there is no chat or email to use. That was Monday morning, later that day I submitted a post to facebook as I was running out of options to get my account back up and running. The next day I received a comment from a lady and then another comment from stamps.com asking me to contact them via *******@stamps.com. That was on Tuesday. As of Wednesday night I have yet to hear back from anyone at the *******@stamps.com email or from the contact form and I have been trying to get a hold of someone since Friday. So here it is almost a week and I still can't get access to my business account. By the way they are also deleting comments on facebook. I have screen shots. The comments were not inappropriate only explaining the situation and asking was stamps.com still operational.

First, I wrote to Stamps.com on the 28th and have not heard back from them to resolve my problem!
I have been trying to send very important mail since the 26th and can not do so!
I am very aggravated especially that this mail should not be sitting on my table!
This is my correspondence:
I am trying to create labels for certified mail to be printed on paper. I have the slips to be written for the certified part.
When i try to access the drop down for first class mail under service it doesn't give me the option to select regular first class mail. I only get an option to pay $1,00 for a large envelope. I am using standard # 10 envelopes.
I am at a loss since I did this a couple weeks ago without a problem.
Reference this page photos https :// stamps. Custhelp. Com/app/answers/detail/a_id/153/kw/certified%20mail

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Each time I log into Stamps.com I have to reload the software program. Then it takes numerous attempts to get my scale to work with the program. I spend time on the phone with tech support and they did somethings that was supposed to fix the problem - it did not. That was several months ago. I called customer support a week or so go and waited on hold for a long time and finally had to hang up as a business call was coming in. If I didn't have dozens of stamp sheets to be used I would just go back to using regular stamps.

We just started using Stamps.com and after sending out two books we're very pleased with the convenience and the professional look of our labeling and package.

No support for OS X users, so we're forced to use the web interface which has extremely limited capabilities. I've contacted customer support several times asking for help and have gotten no help except "move to Windows and use our app." Gee, thanks.

The other huge weakness I've found is that the web interface uses the USPS API to validate addresses, but not all addresses are in that system. My local post office confirmed that several times for me, so if I ask the post office to mail something, they simply tell me the address is almost certainly correct but they can't guarantee delivery. Stamps. Com REFUSES to allow an address they can't validate. I've had to drive to the post office several times to mail something... kind of defeats the purpose of stamps.com. My own business address can't be verified so I had to use one they suggested. One of my large clients, a very large hospital, can't be verified. Supposedly the Windows app allows you to relax the address checking rules but I don't think the web interface provides it.

There doesn't appear to be a way to just get a quote on shipping other than starting an order, putting in the data, getting the value, but then the order can't be deleted (or at least I haven't found a way to delete it).

The interface to the scale is clunky so I just manually enter the weight

The service works most of the time, so I just work around the annoyances and drive to the post office a couple times a week to deal with problems stamps.com isn't willing to address. If I can't figure something out, no sense contacting customer support because all they do is tell me to switch to Windows.

They sent me a trial offer to test "stamps.com" they not only did not give me the 9 stamps promised in my promotional offer, they charged me $1.00 for the one stamp i did print.