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Staples Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. On one hand, some customers appreciate the helpfulness and professionalism of store staff, particularly in urgent situations. However, a prevailing sentiment highlights dissatisfaction with delivery reliability, order fulfillment, and customer service responsiveness. Many reviews express frustration over delayed shipments, unhelpful support, and issues with returns, leading to a perception of inadequate service. This inconsistency suggests a need for improved operational efficiency and customer communication to enhance overall customer satisfaction and loyalty.
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Not the cheapest but definitely good quality products and good customer service.
Whenever i need to purchase new computer I always visited this site and got the best of the rest in very affordable price!
I love shopping there just because it means I don't have to go anywhere. All I have to do is click couple of times with a mouse and few days later I have it delivered. Pretty convinient.
I have found better prices for my small business at Staples than anywhere else. I was using a paper company for bathroom and kitchen supplies, but I found Staples. I watch the daily deals on Staples.com and find amazing prices for all my business needs.
I purchased the wrong ink cartridge set, and went to another store which helped me find the right set and exchanged, hassle free!
These are the most helpful and friendly people anywhere.
In store printing and copy got much better in Massachusetts but other things or items like laptops are really expensive.
STAPLES may not always have the exact brand you were looking for, but if they have anything even close to it I highly recommend them just because they do business the old fashioned way --- I pay them, then send my stuff, SIMPLE, no BS, no hassle.
Order all my office supplies from them no matter how large or small they always deliver. Not fast, but always within the time frame stipulated and never had the BS of an item being replaced with a similar which I've had with other companies
I recently retired from a large school district as a supervisor. We ordered everything from Staples! They had everything we needed. They were quick, friendly, and had everything I needed!
Closing stores is the only good thing that they are doing now. The rest are the same problems as those facing Office Depot.
It seems that the prices at Staples are not as good as other office supply stores. The staff is helpful.
Our local Staples closed, so we now get our office supplies from their web site. Ok I guess.
Bit expensive for certain good, but overall really good
Great company and the rewards really make a difference. I had a bill of over $300.00 and I had $100 in rewards, coupons, and other discounts in savings!
Staples is the worst place to buy any sort of office supplies. I have gone there several time (My bad) and purchased either pencils or a tri-fold for a project. I can easily walk into Walmart and purchase the same item for much less.
The customer service is terrible. They can't even process a single coupon. You would be better off staying away from Staples.
This is one place I go often and I love just looking around as well as getting things copied they are efficient and very fast at helping
Everything else is well and competitive but the price is high than other platforms.
Online they are a monster store, love the selection and breadth of items.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members