StaplesReviews 627

Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples Easy Tech. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn't afford to 'just purchase a new one.' So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop (price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Easy Tech pushed me towards another company to repair my ailing laptop. I won't be considering Easy Tech again and am very unhappy with the experience.

Staples.com/easytech is anything but easy. It's taken them 2 weeks to remove a virus that they said they could handle in a day. Of course this was before they got my money. I am still waiting for that desktop computer and in the meantime my laptop has also become infected. Fearing that they would take forever on this laptop too I started looking for a substitute service to use instead of Easy tech. I found secureremotesupport.com and saw that they're prices (listed on their site) were actually far less than the easy tech charges. I requested service from them and within the next two hours my laptop was cleaned out of all the virus'. I have called Easy tech and asked them to just get it ready to be picked up. I will be having the alternative I found to fix my desktop. I only wish I had found out about them before wasting time with Easy tech.