StaplesReviews 627

Bought a calculator on January 8,2022 for $11.00. Forgot that I had it, and tried to return it on February 24. It was unopened, in the original bag with the receipt and I was told that it was a "tech" item and they could not take it back after 14 days. An $11.00 hand calculator is a tech item!
When I walked out of Staples I k ew I would never return.

I own a small business where I have spent $55,425.75 with staples since August, 2020. As of February 16,2022, I still have major issues with their billing, lack of timely credits for billing errors, payments posted incorrectly, poor service from the accounting department.
The sales rep is fantastic and on top of things - but that is the ONLY good thing I can say about Staples.

I am seriously considering looking for another company that can correctly bill, credit and service the accounting process.

If you choose to have an account with Staples - be prepared to spend endless hours on the billing and verifying their lack of attention to little details like over-charging, 3 months to get a credit posted to an overcharged invoice and continued errors in billing!

Buyer Beware, Fraudulent activity Staples Ink Recycle Program. Online customer service a joke report!

I needed a large ski map given out by the Resort to be copied and reduced in size. The results were perfect. Now i ski with a much smaller map 8.5 in by 11 in., so much easier to use on the slopes. Store #1416 Glendale Co. Thanks RT

I went to Staples located at 2040 White Plains Rd, Bx, N. Y. *******,
And the store is very clean, well stocked, the employees are very helpful,
Professional, and courteous. Juan A, and Regane were very patient, and
Truly went out of their way to assist me, and other customers who were in need of their expertise.

The customer service agent's at the Victorville CA location, at printer services don't want to help at counter when you have been in line, waiting to be helped. They direct you to the self help printers. I've been there several times and they have NOT been doing anything and still send you to help yourself. Terrible service.

Service sucks, prices suck, products are scarce. And upper management? They're the cause of it all with their no care attitude. This company is getting run right into the ground

Staples has never failed me -- they always come through with the goods. Even better they give DAILY reports -- if you ask for a special product that takes a little "hunting" as I did. Personally, I would give Staples five GOLD STARS -- HAPPY NEW YEAR!

Went to staples today in Okotoks Alberta to purchase a new wifi. Was speaking with a someone that works in the area. After explaining what I was looking for he said he be right back as he needed to look at the product to see if it does what I was asking. After 15 minutes of watching him help others and not coming back to us we left. Have always liked staples but couldn't believe how are sale didn't seem to matter to them. Guess we will be buying from a different store.

I am glad to cooperate with you. You are professionals. I often use your services. I will recommend you to all my friends.

No one a Staples knows anything about chairs or how to get them. They have to have them made after you order them. Takes 20 to 22 weeks to get them

Terrible customer service!

They advertised next day dispatch and I paid for express 24 hour delivery. It has been 10 days and it hasn't even been dispatched yet!

I emailed to cancel and it took them 5 working days to respond and they refused.

I will be returning the item when it arrives.

I order supplies from Staples on line and recently was blown away by their excellent customer service. I had ordered printer ink while in the process of moving, and by accident the ink was sent to my old address instead of my new address 2,000 miles away. I don't know if the address mistake was mine or theirs, but in any case the ink was delivered to my old house. When I told them they emailed me a return labels to put on the box and said a a delivery person would stop and pick it up for return within the next 4 or 5 days, and the box would be sent to my new address. But I could not reach the person (whom I really didn't know) who moved into my old house and so that solution could not be accomplished. I emailed them about the problem and they are sending a new order of ink to my new address at no charge. I'm impressed! They really didn't need to do that, but they did.

Long story short: All I asked was they return the delivery fee when i had to retrieve my own item due to no available delivery drivers. They refused, and argued with me over how I got my item instead.
Details:
I ordered a gaming chair online, shipped via LaserShip with a anticipated delivery of 11/23. They charged a 9.99 Handling & delivery fee. It never showed up. Instead of fixing the problem, Staples re-shipped the chair a second time via LaserShip. LaserShip has no delivery driver for my area. I had to go and pick up my item from LaserShip myself. Staples not only refuses to refund the delivery fee, they proceeded to argue about how I am "not allowed" to pick up my legally bought and fully paid for merchandise from LaserShip!
Avoid purchasing anything from this company. Go with AMAZON or OFFICEMAX instead.

While I haven't had any issues with their products, the store in Westminster, CO is not laid out well at all. When I couldn't find something, I went to ask the manager there and as I turned the corner down an aisle, I tripped and fell over a box that I could not see and sustained injuries - can hardly walk with one badly injured knee and might have chipped the bone. I have to get xrays. They thought putting boxes of merchandise at the end of the aisles was a great idea when they should have been stored somewhere out of the way of customers! I won't shop there again. Be aware!

I purchased an Office Chair online from Staples. When it came it had to be assembled, I paid someone to do so. After it was assembled and I sat on it I realized that the chair at it highest position it is still to low. Staples is telling me that I must pack the chair in it original box and then I can return it to the store. I can not remove the seat from the leg assembly. Be aware that if you buy anything online with staples and have it assembled you will not be able to return it if you can not put it back in the box.

NEVER ORDER ONLINE. When I received my online order I was excited, this excitement turned into frustration quickly. To my surprise I received an item box of nothing. When I called customer service about the issue they said they would mail another one out. I received nothing. So I decided to call after a few days to inquire about the item and spoke with a manager. He said they cancelled the order and gave me a partial refund, like excuse me how? So I will never be dealing with this company again

I got my order today from staples. Con and of course it was here fast and the prices were right. But when I opened my package and seen the condition of the 3ring binder makes me think I got it from a yard sale or out of a trash bin. It is very dirty and does not look new in anyway

Very nice intelligent people in this dept. In this tough time of covid they cant be nicer and more helpful. Have written about Jenna and want to say Daniel is great too! Keep up great work!