State FarmReviews 164

I've been with State Farm auto for about 30 years and their pricing is great on premiums. I recently had a claim from a tree branch hitting my car and my agent was great but the claims department is horrible. I got one call from them and I asked if they could call back in 5 minutes. That was the only call I received. I called them every 24 hours for a week straight and was on hold for at least 1.5 hours during the 5-7 calls I made. I was promised a call back from a manager and never got one. The claim was finally settled and it says closed and paid on the website but I still have not received payment, after another week. I'm afraid to call them again for fear of the awful on hold music!

Usually Chris Bruce is polite and respectful when I speak with him but that Michelle/Morgan or whatever name customer service rep is very rude and unprofessional. Not only was she using a rude tone with me like but she kept cutting me off and eventually hung up in my face! I have received poor customer service before but this tops it all, I've never felt so disrespected as an adult and even a human being when you're frustrated and confused and someone starts talking to you like you're nothing because after the holiday weekend (less than 10 days) you forgot to take a course. The link got lost in 20,000 emails, that does not mean I deserved to be ridiculed and cut off and a phone hung up in my face like I don't matter. When I respectfully asked her to stop being so rude and asked for Bruce her solution was to hang up in my face yet here I have been bragging on how great State Farm was. That lady has no respect.

I don't think your advertising staff realizes the ad which features two people and the guy who says he will Never get married, never have children, never live in the suburbs, never own a minivan - and for all these "nevers' he does exactly what he said he'd never do. Following his track record, the last never is "never let you go" where he is sitting with his wife and two daughters on a couch; well since all his prior "nevers" to which he swore he would never do - he did each and every one! So what is that telling you about his last "never" to "never let you go"? Follow the pattern and you can assume he will in fact "let them go" eventually. Think about it advertising geniuses...

Beware of this company trying to sell you a replacement cost policy on your business or home. Although it seems there agents are very honest and try to do the best for thier clients, thier claims people and processes are very much the opposite especially if your claim is ver large. If you think this company wants to pay you more to rebuild than what you paid you will have a very rude awakening. Be prepared to go to your. Lawyer. And file suite as they will want to do an investigation that takes years. They will hire an outside attorney to grill you and call it an examination under oath. In that exam they will try to make you admit to violations in your policy and if that doesn't work accuse you of criminal activity. Read your policy thoroughly and understand it totally. Make sure you have an attorney with you and absolutely don't give any statements without. One as they will use anything they can to beat your claim or beat you in court. They also already at this time before you even file a claim have processes and witnesses that will testify against you. Although many states have bad faith. Laws the insurance industry especially state farm thumb thier nose at it and the court system. You will be hard pressed to find professional witnesses against them as most make a comfortable living working for them. And get this they are forensic professionals because they have been to a 1 or 2 week seminar put on or paid for by the insurance company. They will run up your expenses and try to bankrupt you taking as long as they legally can, if they lose they will appeal and appeal again yes they have deeper pockets than anyone.
Just google bad faith and you'll find state farm as the poster child. If you and I operated a business like this we would go to prison for fraud and racketeering.

BAD FAITH INSURERS stay away they don't care, there claims processing are the scum of scum. They are only interested in saving a dollar for themselves Do yourself a favor and find another ins company worst I've ever dealt with and I've had ins for over 30 years! LIARS where they lie with a smile on their face. Lord have mercy on these souls and give me what I need to keep praying for this kind and not to get hateful! Cuz people let me tell ya My exp with State Farm was HORRIBLE I paid them to protect me they not only did not do what the policy and law states they make you feel awful and try to make it your fault and bad cuz you had an "ACCIDENT" its just what the name says "accident" for the love of pete!