StatelyReviews 673

I've gotten a few now, and for the most part I enjoy them. I do wish they had a preference center so I could add things I do/don't want rather than the style preference images. There are things I definitely try to stay away from that I've gotten and would like them to know not to send them in the future.

The 1st boxes have very nice selections of clothing and I was very satisfied. The last box was a bit disappointing to be honest. I hope the next box will have some summer wear appropriate for Texas where it's normally above 100 in the summer.

I received lots of items I had listed on my profile I didn't want. Several times you receive items you didn't want and they won't take them back. Lots of the same items, they basically send you clothes off the Macy's clearance rack. You get one free return then they send you the same crap again and make you pay for returns. They send some much crap that you send back I had 3 months of of orderes shipping at the same time bc I had to return so much stuff. The idea

I was intrigued with the idea of Stately -- I could have my own stylist! Hoping for the best and expecting, well, I wasn't sure what to expect. I'm not one of the 20-something models shown in the ads and on their website. Instead I'm a 50 year old, overweight, balding, father of two, who wants to refine the boring jeans and tshirts. It was time to be... distinguished. My first box was exciting, with a small let down on my part -- I don't know my sizes! I'm used to XL shorts and baggy jeans that fit with a snug belt. After making an exchange, then receiving my second box with the exchanges, I'm overwhelmed! My stylist has provided me with an amazing selection of prints, colors, and patterns. As someone who only knows solid colors, having instructions on how to mix and match items and tips on what additional details I can add provides me the confidence I've been seeking. I try to incorporate at least one item from Stately in my daily attire. I'm wearing a comfortable button tee right now at dinner. Thank you to Stately and my stylist for providing me the distinguished look and confidence I've sought after for so long. I look forward to the end of every month... what's new and exciting?! I can't wait!

I was excited to try this. I did the quiz and the box came. Nothing in the box was my style. Everything was dark and just bland. I didn't read the fine print but you can't return anything. You can exchange but only within 5 days. Then you have to pay $14.99 to exchange if you cancel your subscription. So I am stuck with a Shacket that costs $129 that I will never wear and some shirts and pants that don't fit. In total over $300. Oh and the belt that came you can't exchange. I am still waiting to see if my exchange is approved but this is a horrible service. 5 days to exhange is not a lot of time. Don't waste your money.

They have done a great job with the two boxes I have recieved. I'm not a guy that can walk into department stores and put together an outfit. I've never been that guy, however I have always wanted to dress well.

My satisfaction is two-fold. First, the selection from the stylists is on point and the shoes that weren't were easy to return for a different pair. Second, the value is incredible. No way you could go out an purchase what you are getting from department stores or online for the price Stately is providing.

I've now had 3 total Regal Plan boxes from Stately since Oct. 2024, and I've had an issue in each of them. The first, I had a pair of shoes that fit too tightly, and I honestly wasn't a fan of the style. The rest of the wardrobe provided was nice, I've worn several pieces from it on a handful of occasions now. I had to file an exchange request explaining both the size and style issues in order to get the shoes swapped out, which also required me to drop them off with a prepaid shipping label, and they made me wait 2 months for my next box to get the exchange. Inconvenient having to wait, considering the $300 price tag I just paid for my wardrobe, but I understand they're trying to save on shipping here. In response to the smaller sized shoe, I also immediately updated my sizing by a half-size in my profile.

My 2nd Box in December included 3 items that I found, in all honesty, ugly. Especially given the style from the first box, which could best be described as 'traditional casual mixed with business casual'. This 2nd box had flannel, a puffy brown fur-like 'kangaroo' vest, A loose-fitting sweater, and moccasin-like boots that felt cheap and were also too small (the size I'd asked to be changed in my style profile, and in my exchange request). Additionally, they sent basically the same shoes as my replacements for the first order's exchange, just a different brand (and also the wrong size). I had to put in two separate exchange requests on their site, since this technically had two orders. I explained the mix-up in the text of the exchanges, and also explained I disliked the 3 items I received.

Here is where it gets frustrating. First, they asked that I pay for the return shipping on the 2nd exchange of the shoes because it's the 2nd exchange (even though it was their mix-up for sending the wrong size). Also, again they asked I wait two months for my next shipment on the exchange for the other 3 items. I emailed them directly at their concierge email to notify them of my frustration here, and to let them know I will be shipping all 4 items back in the same box (2 exchanges worth) using the return shipping label for my December box's exchange.

I received my February box, expecting to see 4 additional items to make up for the past two months' worth of exchanges, and instead I received another wardrobe that was so-so, but I'd wear most of the items; however it only had one additional item: the correct-sized, non-oxford-style shoes that would have been from my first box. It did not contain anything to make up for the 3 items I'd returned from December. I emailed their concierge on Thursday 2/20, and then pinged them again Monday 2/24 requesting a status on the missing items, and I have not gotten a response whatsoever.

I'll be planning to cancel this service immediately. They need to get their customer service together, and make their return process more customer-friendly. Additionally, their site is a train wreck that barely works on mobile devices, is more geared toward marketing and advertising than toward interacting with their customers or making it an easy online shopping experience. They often don't have my sizes available for ad-hoc shopping (which are generally "Large", 36 in-seam, and size 11 shoes; not any sort of 'abnormal' sizing). It just feels like they are trying to cut corners and save money while also trying to cater to those with high-end taste, and these things don't really mix well.

Almost all Items in the box are good.
However I have specifically said that I do not really wear flannel
Now for my BONUS gift I receive a Flannel short that I cant even return.
Stop sending me flannel shorts I do not like to wear flannel

I hate clothes shopping. I always have. I always found the experience to be uncomfortable. My wardrobe has generally been jeans and a t-shirt most of my life. But something stirred in me and I wanted to dress nicer. My wife got me a month with Stately and I was blown away by the experience. I described what I liked, what I generally wanted, and that I was open to new ideas. I got my first box and I was blown away. I had clothes that fit. I had colors I liked. And I had an outfit that made me feel like an adult. I kept my subscription going for a year to build up my wardrobe and it's been the best experience I've ever had buying clothes. Never had any bad choices and I wear things I would have never picked for myself. Having Stately break me out of my shell has been an enlightening experience.