StockXReviews 2,464

I sold two pairs of trainers on StockX, I shipped them together and Stock has cancelled one of the sales, lost the pair of trainers, and have no idea where they are and/or when they'll be returned. Their customer service is utterly useless

The sell defective shoes and will not accept for a refund or exchange. It's not just a little mark, it's both sneakers that look like they got wet and then were dried. The leather is all wavy and the suede is so bad it looks like fur. Pitiful company.

I purchased what I was told to be authentic Nike runners for $430 and they clearly were NOT!
They fell apart completely after 2nd use!

Stock X refuse to refund me!
This is within the 10 day return policy as well!

The photos are very clear that the product is not authentic

Even the shoe color has rubed off!

I will NEVER EVER buy from them again!

I ordered a Hoka Bondi 8 women's shoe.
Listed as Womens 9.5W.
I received a 9.5 medium (B). I have pictures of my invoice and the label and all say Women's 9.5 W.
I was told by Stock X that I received what I ordered, that if I'd read the MEN'S SHOE BUYING GUIDE I'd have realized my mistake.
I wanted to return them but they refused. They are in perfect condition, with their tag still attached.
In what universe does 9.5 W not mean wide? Nowhere was B shown to be the width- only W.
The perky and unhelpful customer service person suggested I resell them on their site (they make a commission and I pay shipping- again) if I was unhappy and can't wear my NOT wide 9.5 W shoes.
Buyer beware!

When you order, you get a timeline that says the seller has 2 business days after you place the order to ship. I ordered a pair of shoes and they didn't ship in time. Customer service told me that this particular seller needed more time because of "carrier issues where he lives". So we gave it another 7 business days and still nothing. I was refunded and told if I rebought, I would be matched with a different seller. So I did and the exact same thing is happening. I'm being told it's a different seller but also with carrier issues. They won't switch sellers. They won't encourage the seller to ship. They won't refund my money. So…I guess I'll wait another 7 business days to see what happens but by then, it will be two orders, 1 month of waiting and shoes.

This is the 3rd time my brand new shoes weren't excepted by stockx when they came from stockx. I no longer want to use their service. I truly think they have incompetent workers who don't take their job seriously. I deleted their app after 7 years of service and over 10 grand in sells.

The fact that you sold me the shoe then when I resell the shoes, it didn't pass? That doesn't make sense to me

I ordered nike dunk low next nature white and black panda.
And I ended up getting the nike dunk retro back and white.
StockX didn't even try to assist me to fix my problem they encourage me to try and resale them on there website.
Referred me to there return policy and gave me a discount code on the next purchase as compensation for receiving the wrong Item.

I have already made a truckload of orders on this website, and in 9 cases out of 10, I managed to snatch branded shoes by a very tasty price. The model these guys have implemented can be pretty beneficial for customers, the matter is to know when to buy and what to buy.
Shipment was quick, shoes are always packaged well.

DO NOT TRUST THIS COMPANY! Read BBB reviews first. Trash company. They damaged my shoes cancelled my order and sent back to me!This company does not even deserve one star. I have contacted them 4 times through their " call me back" process. They will not call me. They only send emails saying that they cannot help me. Fraud company, do not trust them. Now I'm out $150 and can't resale. I sent brand new shoes in perfect condition. They damaged them, cancelled my order and sent back to me. Now they refuse to call me, just keep sending me emails saying they can't help me further.

"Before the New Year, I purchased Jordan Mars 279 White Fire Red shoes from StockX for 261 US dollars. Since they are sports shoes, I removed all the excess, including the tag, and went to the gym. The shoes broke on the very first use, and I immediately reported this to StockX. Now, it has been more than 20 days, but I haven't received any concrete response or a refund. They offered me a compensation of 25 US dollars, which is laughable. The shoes are a total defect and belong in the trash. Be cautious about purchasing from StockX."

For Christmas I bought Nike Jordon 1's for my son. The purchase on Stockx cost $127.
My son in his excitement on Christmas Day took the tag off and wore them to his friend's house to show them off.
My son came back an hour later and pointed out that the shoes were counterfeit. And indeed they were. I did not ever think shoes could be counterfeit but these clearly were right down to the Nike check symbol cheaply attached to the side of the shoes.
I immediately contacted Stockx and Stockx told me because the tag was taken off and the shoes worn, they were mine, no return.
What? Were they planning to resale these shoes? I tried for weeks to get them to accept a return and even sent the shoes back so they could see for themselves how cheaply these shoes were made and how they were clearly not Nikes.
No go. My problem I was told. And my loss of $127.
It was my one and only Christmas present to my son. My son cried for a week. Horrific experience. You would have to be nuts to buy from this company considering how heartless and cold they are to the customer and how their bottom line is more important than humanity or compassion. And on to do this to my family on Christmas.

So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.

EVERYTIME my item goes to the NEW JERSEY HUB IT GETS EITHER CANCELLED OR LOST. I HAD to buy the item twice now because the New Jersey Hub seem to have serious issues. The seller does their part in shipping the item but New Jersey is to backed up. I've been buying only to get a cancelation that they lost the item in the warehouse for a month now.

I sold shoes with StockX and shipped to them exactly as requested. I received an email saying they had not received information about the shoes being shipped and without any warning cancelled the sale. I sent shipping proof and they advised they would honour the sale. Once they received the shoes they shippend them back to me. No communication. I have now lost the $60 it cost to ship the shoes to them. They are now ignoring all my emails to their support email address. Never sell with StockX. They are an absolute joke.

I'm very upset with this company I spent $750 on their site for a bid and it got sold and cancelled on my end to another buyer, it's been now 10 business days and I have never received a refund. My bank says they don't have it. I keep asking them! They said there is nothing processing. Beware of this shady company. Emails are dodgy and customer service has NO pone number.

Terrible. Ordered shoes, seller was supposed to have shipped within 3-5 days, but never shipped even after 15 days. StockX says no matter what that they will send you a pair even from a different seller if there is a problem with the original seller, but they wouldn't because they would have had to pay the difference. I emailed with questions at least 5 times & it took 3-4 days for a response each time. So my son's Christmas present never came & they ended up canceling the order. This wasn't what we wanted because we originally paid $230 minutes after they were released & now (12 days later) those shoes are now reselling for twice as much and as stated in their policy they are supposed to get you the shoes you purchased even if they are costing more than what you originally paid. They lied & never lived up to their word or policy! Stay away & be aware. Use GOAT or EBAY instead.

I ordered an item over a month ago and it said it was labeled and ready to ship out then almost four weeks later it says it has been cancelled… love that!

I placed or on Dec. 15th and received on Dec. 22! Kept me up dated by email through verification and shipping process for both pair shoes! Shoes are real and new like ordered. The only issue is I should have went a size or 1/2 size down. Will definitely order again