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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought a one piece romance dawn booster box off stock x I resold it on ebay and the person that bought it sent me a picture of the box with digimon cards in it really crazy DO NOT BUY TRADING CARDS OFF STOCK X THE BOX WAS RESEALED CRAZINESS AND THEY WOULDNT GIVE ME MY MONEY BACK OR NOTHING I PERSONALLY WILL NEVER ORDER ANYTHING FROM STOCK X AGAIN
Defaults to US sizing, and then they punish you 15% of sales price for accidently selecting incorrect size and noticing your mistake before posting. Where is the justification for that level of penalty fee? No one can answer the question.
Horrendous customer service, it really has nose dived in recent months. No escalation possible as customer service reps must be told to ignore complaints or requests to escalate.
Do yourself a favour and uninstall the app - eBay 100 times better than this mob
Hello Chris, we apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues and help us improve our services.
Please get in touch with us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX Customer Service
Got what I needed. Easy as that. I looked up the sneakers and then I put a bid in.
I would have to say that the experience that I had was a good one.
I sold 5 items the last 3 they canceled my order because the item did not matched the description (they did no give any details) and they charged me for it canceled my orders and KEEPT MY ITEMS I contacted them multiple times and they just kept saying the same thing and said they were unable to tell me why they were not returning my items...
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to look further into this concern.
Thank you,
StockX Customer Service
I ordered one pair of shoes and was charged for two. When I reported it, I've have yet to talk to anyone and when I didn't respond to their email immediately, they closed my dispute.
Hey Grady, we are sorry about this experience. After review, it does appear that you placed 2 orders for this item. Once an order is placed, we are unable to cancel it due to the nature of our live marketplace. This is in place in order to ensure the marketplace is as fair as possible for both the Buyer and the Seller. StockX strives to uphold a safe, and reliable experience. As a two-sided marketplace, both sides must follow through. When you press Buy Now or place a bid, you’re signaling your intent to make a purchase. As we serve as a platform that connects Buyers and Sellers, we do not hold any inventory, and therefore have no way to accept merchandise back when a purchase is no longer wanted. The good news is, you can always resell the extra item back on StockX. Thank you for your patience.
The product came as exactly as described and was in perfect condition.
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Everything about it was perfect. Got the shoes my girlfriend wanted my delivery person took it to my neighbor, but other than that it was perfect.
Everything went as expected. Once again an awesome transaction from start to finish.
This was my first purchase with them. Customer service was amazing! They updated me throughout the process and shipping was quick. Highly recommend and will be purchasing here again.
Awful at this moment my order has not arrived yet, never happend this before, in so mad because i was needing my shoes by this week
Hey Fernanda, not sure if that is the correct order number as it is not for sneakers but a Supreme Cap. I do see that the item under this order number was delivered to you on 11.28! If you were not able to receive it, please create a case at stockx.com/contact so we can begin an investigation. It's always our goal to get you the product you purchased, and we are never happy to hear that a Buyer did not receive their purchase. We appreciate having a chance to look into this further for you! Thanks for your patience as a valued StockX Buyer.
Always a good experience. Twice the sellers canceled on me but my money was refunded by StockX in days. I typically get my orders within two weeks and one order I got in 3 days.
It is my first ordering from this site but Zi was appreciative of the status updates I automatically received. I then made 4 more orders and anxiously awaiting delivery.
I am returning my shoes. Problem is now I have to bid again and hope to get a pair of the same shoes by Christmas!
I recently bought a PS5 over StockX. I must say that they keep you well informed all along the process from shipping to delivery. I must also clarify that since I bought the PS5 in the US but I live abroad, it took a while before I got my hands on the item and tried it therefore this review is coming in late. When I finally did try it (oct 25/2023), to my eye the PS5 seemed brand new - I think it is actually brand new - and in mint condition. However, when I plugged it in and connected to the internet, it wouldn't let me connect to the PlayStation network and would give me a message reading: "This PS5's services access is permanently or temporarily suspended". I've tried everything to no avail. I must clarify that I have not even been able to log into my PSN account, therefore the issue is related to the console itself. I contacted Sony's support team and their answer was that "the console was sold via direct.playstation.com, it was reported losta nd subsequently permanently banned from accessing the PlayStation Network."
What is very disappointing is that even though I am sure that StockX did check the cosmetic condition of the console and turned it on to see it was "functional", they did not take the 2 additional minutes of testing it would've taken for them to realize that the console had been bricked by Sony. Honestly, it only took me like 1 minute to get to that step when the error was reported. I believe that one thing is testing sneakers and a totally different one testing electronics. I feel this was a salient mistake in the testing process carried out by StockX, which is supposed to be part of their value proposal.
Now I will be stuck with a console working only for offline gaming and down a few hundred dollars in my pocket. Stay away from any electronics sales carried out by StockX. They may be good at selling sneakers, but clearly very negligent when testing an electronic product, like a PS5, whose functionality goes way beyond cosmetic condition.
Hey there, we are really sorry to hear that this was your Buying experience, and we want you to know it's not typical here at StockX. Please submit this inquiry to our Buyer Promise Form: https://stockx.com/help/contact/buyer-promise so we can assist with a return. Please note, the return label would be prepaid and you would not be charged to ship the item back to us. We do need the item sent back to issue your refund. We appreciate your patience and understanding, and look forward to hearing from you soon.
NEVER TRUST THIS COMPANY!
When I first searched this company to buy an expensive pair of sneakers for my grandson, it looked sketchy. I placed an order to purchase his dream Christmas present and received no order confirmation, no thanks for your order or any indication that the transaction went through. When I returned to the website, it showed that there was only one pair left. I tried to order again and about 10 minutes later received an email, thanks for your orders 3 minutes apart! I tried via chat, email etc to cancel the second order. I finally received an email response that they do not accept cancellations or returns. What a SHADY company! I would warn any to never purchase anything from Stockx.
Hi Lynn! We have just sent you a private message to attempt to assist you with a resolution. We look forward to hearing from you as soon as you can to look into this further. Or you can reach us at StockX.com/contact.
I had an issue with the level of service received. I've sent many emails and left countless messages. I am always treated the same way - a generic email telling me to provide more information, with no information or platform to provide said information. And then my case becomes closed after 24 hours. Disgraceful. Sometimes I receive a message saying "we'll be in touch with you soon." But no one ever reaches out.
Hey M, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
I will not use this site in the future as I did not understand that returns were not allowed
The order came really quick i am a happy male person
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marc, We can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards.Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.