Storz-BickelReviews 2

About 10 yrs ago they were making products that lasted. I bought a product for $220 which broken after 7 months. They gave me another after tons of frustration initiating an RMA. The replacement broke after 2 months... 9 months total for $220 are you kidding? After I kept on and on for about 4 weeks of proving to them that i could not initiate an RMA. They wrote back FINALLY telling me that it was on my end. I went to a computer pro repair place that i used to work for. I was LOCKED OUT OF STORZ & BICKEL SITE! SHOP LOCAL, TONS OF OTHER BRANDS THAT WILL HONOR THEIR WARRANTY AND YOU WON'T HAVE TO DEAL WITH HAVING TO INITIATE AN RMA WHICH AND IM NOT KIDDING, TOOK 3 WEEKS TO DO AFTR THE FIRST CRAFTY PLUS BROKE... THE RECEIPT THAT I AM PUTTING UP WAS FROM THE CRAFTY PLUS THAT LASTED 7 MONTHS. IT TOOK 2 MONTHS FOR THEM TO FINALLY ALLOW ME TO SEND THE BROKEN PRODUCT TO ME... THEY GAVE ME ANOTHER ONE THAT LASTED 2 MONTHS THEREFORE THE DATE THAT THE SECOND CRAFTY PLUS LASTED WAS 11/24/2024