SunbasketReviews 175

Love all of the food! Easy to make! Had one issue and it was resolved very quickly; amazing customer support!

We've been getting Sunbasket for the past five years and I have to say, we've never appreciated it more than we have during the pandemic. Knowing we have healthy, delicious, flavorful AF meals to look forward to at the end of an uncertain day has been a certain comfort.

Sunbasket makes an effort to provide the healthiest, most organic, most delightful, high cuisine options out there. And when you can't get to your favorite restaurant like in 'normal' times, this has been the best alternative we could possibly imagine. Thank you Sunbasket! We love you!

I decided to do the trial with the discount and had 5 boxes total that I tried. This was a total of 15 meals. I elected to go with the lower calorie meal plan or the "lean and clean." I can honestly say that out of those 15 meals only one of them was actually tasty. Some of the recipes were incredibly complicated and timetaking. When I finished, the meal was marginal at best. There is no way I could justify the cost of these meals at full price. I would give them 5 stars for customer service, however. They charged me for my last order But refunded it after I had already canceled. But missed the billing deadline.

I love this company so much! Not only do they have an incredible amount of yummy options for my plant based lifestyle but their customer service to resolve any and all issues is impeccable! I've tried almost every other box out there and I will ALWAYS choose this one! Best ingredients, best recipes and best people who care for the health of all of us! Highly recommend!

A long-time member, I love, love this company. Great food & recipes, healthy, & lots of choices. It has changed my eating & dietary habits for the better. Any issues are promptly & efficiently handled. I love the organic options. Yay Sunbasket!

Awesome. Meal quality is great, easy to prepare, with accurate time estimates. Ingredients have all been great quality. Delivery issues will happen with anything these days, and compared to my recent experience with another premium tier meal service, Sunbasket was so great in resolving an issue, taking perhaps 1 minute of my time. Overall, really well done and by far the best of the several meal kits services we've used.

I'm pretty surprised to read the bad reviews of this company. I have subscribed for about 6 months, maybe longer, and have been almost completely happy with it. I honestly think that it's a complete miracle that there's a company who offer organic AND gluten free AND each meal is already organized in a little bag AND they taste good AND they only take about 30 minutes to make AND they are delivered to my house? AND I get to choose which meals every week? AND they are always different? This place has been a complete GAME CHANGER for my family. My food has always arrived very cold. There have been a couple of times that a piece was missing, but I live near a grocery store so it wasn't a tragedy. I just cooked a different meal that DID have all its items, and went to the store the next day. This service: prevents food waste, supports organic farmers, uses biodegradable packaging, isn't outrageously expensive, saves me the time of meal planning, keeps me consistently healthy, and delights me with the variety of choices every week There are consistently foods from EVERY culture, with EVERY choice of protein (plus vegan! Plus vegetarian!). I am a VERY HAPPY customer!

While I did love the menu, quality ingredients and flavor - food was barely cool by the time I received it. Sealed salmon had a leak and juice every where, very smelly after receiving it 28 hours after it was packed up. Had to throw away 2 meals in 2 deliveries. The sauce packages twice came with them popped open and had a mess in the whole box.

I hate to have to write a bad review about a company. Specifically one that is sustainable. I have to, however, because I can't get anyone at Sunbasket to listen to me, return my correspondence or care. I became very ill this weekend, violently so, after consuming the Lettuce-wrapped burgers with spicy chraime carrot salad. I was unable to reach a person during the weekend and so sent an email - to which I have received no response. Yesterday I called their customer service and was promised a call back. No call and it's a day later. Today I texted customer service and received a response saying that they see my complaint and someone will call me. I am very worried that other people are also eating the bad meal (I suspect the ground chicken) and are becoming ill or have already become ill. There seems to be no way to warn other consumers. So far, Sunbasket has not even offered to credit me for the meal. Within a few hours after eating the meal I became extremely dizzy, had diarrhea and vomited. It's taken me several days to start to feel fully like myself. WARNING! If you have a problem, even a serious food safety problem, with this company's meals, no one seems to care. I'm appalled. I couldn't stop my next delivery and am too afraid to eat the rest of the meals I was sent.

I'm adding yet another complaint about delivery, website malfunction, and trying to contact. Don't know about the food because it never arrived.

SunBasket is one of my favorites. I love the variety and ease of the recipes.
I used them for over 2 years. When I needed to cancel due to a move, it was super easy. Now that I'm able, I'm re-starting with them again.

I cannot believe how much they charge compared to the quality of the commodities. Groceries are usually in poor shape when they arrive and do not last more than two days for produce. The prep times listed should be doubled. I have worked in commercial kitchens for 30 years and have yet to do a meal in the time suggested.

Hey, Sun Basket, stop using "Axelhire" for your delivery in Southern California. You claim to be ethical then hire a company that severely underpays and exploits their workers. I literally don't care how cheap they are, you are losing customers because the Axelhire service is TERRIBLE, and why wouldn't it be? It's no wonder the workers don't care about properly delivering things considering they're paid dust. I had them leave my Sun Basket in the sun on the wrong side of my house on a busy street directly under a sign that said "no deliveries here" with clear instructions on how to properly deliver. Your "fresh food" was spoiled because you're too cheap to hire a shipping company and are resorting to what's essentially a scam.

It's a shame, because otherwise I'd leave you 5 stars. The meals are great! But I'm about to cancel my subscription because you wanted to cut corners and hire Axelhire. I'm not the first one to do this and I won't be the last. I don't care how cheap they are, IT'S NOT WORTH LOSING CUSTOMERS.