SweetwaterReviews 1,199

We placed an order and had to make changes the same day. The rep we spoke with was accommodating to the change. 4 weeks later, however, we haven't received any merchandise and we're only given updates about our order when we call after being promised follow-ups. I wouldn't even bother leaving a review if the rep who we initially spoke with reached out to us at least once after we called in several times asking for our own updates about shipping and ultimately receiving the items we were looking for.

My last purchase was a hi- hat and a ride. They all had surface scratches all over them.
I wish someone would have done some quality control before shipping or sold them to me at a used/ damaged rate.

Just sick and insane. This kit can do anything you want. The sound is unreal. I can know play may different styles with very few tuning changes.

My review is based on the following story. I started making ukulele's after a trip to Hawai'i years ago. I never played but enjoyed working the wood and giving them out as gifts (concert ukes). Back in October I started to learn how to play the concert ukulele that I got as a gift. It sounded different than the ones I made. Long story short; I am a recreation therapist at a nursing home and I play light tunes during my men's group on the memory unit. Never got much response until a month ago when I purchased a Luna Tenor Ukulele and a Baritone ukulele. Both seem to spark a positive response. But the Baritone really gets the conversation going. That stated, both instruments have a very smooth tone, comfortable neck fit for reaching the frets smoothly and for me; a real comfortable feel overall. I love these models and Sweetwater service. Excellent team, communicative and genuine concern. Top notch outfit that I'll use again. Thanks Sweetwater!

I just needed a harmonica for my son. Not only was the price totally comparable to amazon and brick-and-mortar stores, but a sales rep reached out to me via text and telephone to check if I had any questions or needed additional information. I did not, because the website was clear and easy to use. I was overall very impressed with the friendliness and ease of this shopping experience. My son was thrilled with the small bag of candy in the shipping box, also! I will remember this experience for my next musical purchase. Thank you, Sweetwater!

I'd like to take time out to thank Sweetwater Sound for helping me develop my Studio Atlas North Studios here in Cleveland Ohio. Such a Beautiful State. James Masterson is my sales person - I would like to recognize him for his professionalism. He has a great understanding of Technical applications which determine the best tools for any given situation. His knowledge of equipment is critical and calculated with regards to consumer needs. I hope all of you Musicians can meet Him. I've known him for several years and he is my first go-to in the ever expanding criteria of building a on going studio... call James Masterson

I have purchased a Martin 12 string the Martin six string acoustic electric I purchased the Epiphone 339 which all three I love the base ant fender the fender acoustic and all the other accessories everything that they tell you they will do and the set up any action and in tune when you receive it is exactly how I got it I can't think Greg titzer enough for his great work and working with me and those that set up the equipment I will be purchasing again from them when I get these paid off I can say they have done an excellent job of any guitar place that I have ever purchased from

I got provided a quote, in which 15% was knocked off the price, however closer inspection revealed that the sales rep, jacked the retail price up before doing so, essentially negating the savings, bit of a sly trick. Will not trust Sweetwater again. Check your quotes thoroughly before signing off on them

Was told a few time my purchase would be to me at a certain date.But both times not even close.There shipping sucks.

Joel McCaan, from Sweetwater, was amazing. He was on top of the order immediately after I placed it with communication from the start, until I received my package. And, followed up to make sure my new gear was working the way I expected. Keep up the great work Joel!

In a day where customer service is lacking Sweetwater sets the bar high for other companies. I've always received great service and Colton always leads me in the right direction. Thank you for always helping.

I've only just begun working with Sweetwater. I've placed one order for headphones and two others for small items. Each order is treated like it's a big money order. After the first order shipped, my sales engineer, Jason called to let me know it had shipped. The package came with a brochure thanking me for my order and telling me about Sweetwater. To my surprise, there was a little bag of candy with a thank you printed on the bag, It's little things like this that tell you they care about their customers!

I purchased a set of two studio monitor stands. One of the stands arrived with a broken knob. I contacted Sweetwater and they immediately shipped me a new set and did not require me to return the original set. The second set was packed carefully with bubble wrap and had expedited shipping. Awesome company!

I recently picked up the Beacn Mix Create from Sweetwater. Received texts and a phone call confirming the orders status and a number I could call with any questions. At first was a bit suspicious since I got a call and text on a Sunday but the package arrived within a couple days with a card and little gift package of candy with it lol. Sad to say that a personal touch like that is cause for suspicion but I couldn't be happier both with the product and the service! I wanted to go out of my way to make sure I gave kudos and didn't just silently enjoy good business like this. Thanks a ton guys!

I recently bought a Fender Champion practice amp. It is a great little practice amp! What I like best is having my own advisor, Jason, who is very knowledgeble. He patiently answers all my questions even when they are detailed about a product like strings. Sure you can buy the same products elsewhere but the Sweetwater staff cares and can advise you when you ask.

Look sweetwater offers great products but this is about customer service. I was so pleased after placing my order because of how quick Nick Blough was to offer any assistance when needed. I have had issues with my Boss VE-20 vocal pedal, so I reached out to Nick. His response "you can just buy a new pedal." I laughed at first but this sort of response needs attention. Help out us independent artists spending hard earned money

Got a call from one of the workers overlooking my product and assured me that I would get my product on time and that if I had any questions or concerns to let them know. Would recommend buying from these guys

I haven't bought instruments or amplifiers from Sweetwater but I've gotten just about everything else there. They always deliver on time as promised, have free shipping and offer a good return policy which makes shopping with them fearless. Thankfully I've never needed to return anything. Oh yeah, the old fashioned candy in your package is a nice touch.

I spent 3,200 dollars on a Martin D-28. There are issues with the top of this guitar. This guitar was suggested to me by the sales person, there were four to choose from. After I realized that the top had a wave spot in the wood and a possible area near the neck where the wood grain will spilt over time, they pretty much told me good luck it's wood deal with it. There sales pitch about the customer being happy with there purchase is a bunch of bull. They don't stand by what they sell. You may be getting a little money off on the guitar, but there receiving sub-par guitars from the manufacturer. Do your self a favor and go to the guitar store, look and handle the guitar in person to make sure it's perfect. Don't buy online and don't use Sweetwater...

I am a professional filmmaker/audio engineer and hobbyist musician… I respect the knowledge of Sweetwater's employees and appreciate that my orders are always looked after by the same individual (Grant Vitek), but I especially love their service. I ordered a product on Friday and it arrived 3 days later! Exceptional service! Thanks.