SweetwaterReviews 1,199

I just want to call out one particularly incredible Sales Engineer, Jayden Brown! He recently helped me through some research I had been doing on new equipment and really built my confidence I was putting together exactly what I need. He then even went beyond that to share several online resources to get even more out of my gear. He took the time to listen, really evaluate what I need, and make recommendations towards future additions I might find value in without being pushy. This is my first interaction and purchase from Sweet Water and because of Jayden, I'll be doing a lot more business with them. Bottom line, if you need anything in the audio, visual, or musical production arenas, Sweet Water will have what you need and if you call Jayden, you will get top notch expertise and service! Jayden's work line at Sweet Water is *******176 if you want to get directly to this top notch professional.

I bought a saxophone made by bettersax from Amazon but to my surprise it was shipped through Sweetwater. I am so glad Sweetwater with the ones that shipped my order I love that they did a 40 point check before it left the warehouse Great service from Sweetwater.

We purchased a fender Telecaster from Sweetwater, we waited a long time for delivery after we received it we had to wait 24 hours to open it per their request. After opening it we found several defects in the finish. We didn't send it back because we didn't want to wait again and we were wondering why would they a ship a defective product to begin with?
The guitar is several years old now we decided to sell it to buy a different model turns out nobody's interested in buying it because of the defects in the finish so now we are stuck with a $1,600 guitar.
As a result we have decided not to purchase from Sweetwater's anymore.

Competitive pricing but customer service that blows everyone away and it is not even close! They also get things out quick. I live just one state away and usually receive things the following day. You can't beat that.

They also care about their customer. I thought I had already ordered a Christmas gift for my stepson and had not, so four days before Christmas, on a Thursday, they overnighted the item I needed and helped me out big time. Saved Christmas! They also called to check in when my package got delivered to the wrong address and I was panicing trying to figure out where it was. They go above and beyond!

Purchased a PRS from sweetwater and was assisted JD Shamoun, who is exceptional. I deal with a lot of sales people through my vendors, he has a drive and passion for sweetwater and the music industry that is seldom seen, and is very personable, which can't be taught. Absolute Rockstar. Subject matter expert on all the products I asked him about, you could tell he has actually used the gear as opposed to reading a spec sheet.

I am blown away with sweetwater! I got a $10 part to fix a cable I had no idea it pretty much comes with a specialist! I can't believe it that now I have a number I can call or text for any help I might need I got Greag and he is awesome! Very helpful. I really am blown away with sweetwater. My sister needed some wireless mics and I insisted she use sweetwater and usually I don't like giving out my info but for her I told her to do so as so far that's my favorite part of this company. It's well beyond customer service you get an actual trained specialist! Everything about sweetwater is 5 stars!

Not only where the headphones a hell of a great price, but Sweetwater followed up with a thoughtful call. Incredible company.

I have been a Sweetwater customer for many years. They have everything you could possibly need musically and have the best customer service in the industry. I highly recommend Sweetwater for all your musical needs.

I've been dealing with Sweetwater for several years now and have been generally satisfied with their service, however two orders that I have placed within the last few days were originally" all items in stock", one actually "ready for shipment" but for some reason now both orders are" waiting for items". Either they lied by saying all items were in stock when I ordered the stuff or their shipping system does not work. They tell you it's going to ship in a few days but then they stall you out for an undetermined amount of time. My only real gripe is they won't answer the phone or return emails. Customer service is not all that good if they won't return your call. My experience with the 2-year free warranty was not good either. When some headphones I had broke I called about their 2-year warranty but they never responded. And their prices are somewhat higher than other places anyway. The price of one item I purchased went up 25% in less than a month. I doubt I'll ever order anything from them again. I think they're heading the way of Walmart possibly, downhill.
Update: January 7th
I feel that I was somewhat hasty in making my judgment of what caused the change in the status of my orders. Perhaps they had a logistical problem. It could have of course been a computer glitch or a bookkeeping error. Whatever the case, there is no real excuse for not informing a customer of a change in the status of their order once the customer has placed the order and seen that all items are in stock and that the order is ready to ship. After all it is an automated system so it should automatically inform the customer of the change and give the customer the option to drop the backordered items or to back order them but in any case have the items that they have on hand shipped immediately. I am a working musician, when I order something I need it now. I can understand mistakes or other problems but not talking to the customer is unforgivable. I was a general sales manager in the Chicago area a number of years ago and my job was to ENGINEER logistical solutions to provide my customers with the products they wanted when they wanted them. Guys, you have an automated system so let's make it work to keep the customer happy.

Can't find better customer service anywhere.Ive been using Sweetwater for all my guitar needs for 5 years.

Wanted a beginning sax for my teen Grandson and we found what he wanted at Sweetwater but it was made in China so I balked. Talked to a "sales engineer" and he assured me that everything brought in had had a multi (42 I think) point quality check and it would arrive pristine. When it arrived there was a brass ring part toward the top, holds the reed I think, that was obviously damaged. Easy to see and not done during U.S. shipping. Bad. After pics and some comms Sweetwater agreed to replace the part with an "upgraded" version of the part. I checked their similar parts and they offered the cheapest replacement possible (upgrade from what?). In the end I think the inspection statement is a marketing ploy and does not actually occur. Maybe a spot check but nothing thorough. The damage was extremely easy to see. When we go for an upgrade I will go out of my way to buy from someone else and even pay more. There were also some shipping (drop from 3rd party) problems for additional items so a very large hassle. Also no real apology or explanation of the mistake. Cold exchange. Beware. He loves the sax and he is getting good.

Loved the personal touch...Great Company, Great Service, Great Product! Every promise was kept, no detail was left out!

Purchased a new snark clip-on guitar tuner. Not only was the price better than most but it arrived very quickly. Within an hour of the item arriving, my sales rep called me to make sure that I received the product and it was in good working order. Making sure that I was satisfied with my purchase, he also asked me if there was anything else that he could do for me at this time. What more could you possibly ask for from a company! Thank you very much and keep up the incredible work!

I have always had a great experience Gere. My sales rep Ken Nace is very knowledgeable. They have a great selection of new gear and even a used gear outlet. I definitely recommend shopping here. If your thinking about buying new gear, forget about Sam Ash. This place will treat you way better, has better pricing and if there ilare ever any issues they are taken care of right away.

Thanks to Ryan Sloan for his guidance in my purchase. Also thanks to Mitch for his technical assistance.

Amazing company and experience. Very personal and loved the speed at which it came and the packaging. Class act!

I really love my new Fender Mustang JP short scale bass guitar! I love the surf green color and so does everyone in the band. It sounds great and easy to handle and play.

My salesman Julio Cotto-Ruiz, took great care of me. Purchases a set of Roland TD-27KV2 electronic drums. There was an item, a free bonus piece, that was back ordered and he went out of his way to satisfy me. Great company and salesman for your music needs. Highly recommend!

Bought multiple items from their website over the past 3decades. Always free shipping. Great customer support and if I had a problem purchase there has always been a Sweetwater solution for consideration and the result has ALWAYS been positive. I am in my 70s and I have dealt with many purchases from various venues. Sweetwater Music is, in my opinion, the best. Shout out to Joey Moranno, sincere and professional experience with him.
Thanks Koey.
Thanks Sweetwater

I bought some strings from Sweetwater on a internet search and was amazed tha tI had a voice mail and a text from Craig my assigned sales rep. Thanking me for my order! Since then I have ordered several things with the same as the first ( call and text), each time it was shipped fast, packed great and was just as described. If you want a company that values their customers and goes the extra mile to make it pleasant purchase Sweetwater is the one for you!