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Swords KingdomReviews 50

3.2

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Swords Kingdom Reviews Summary

The company demonstrates a mixed reputation, with numerous customers praising the exceptional craftsmanship and quality of their products, particularly replica swords and collectibles. Many reviews highlight positive experiences with prompt delivery and responsive customer service. However, a significant number of customers report serious issues, including order delays, lack of communication, and difficulties in obtaining refunds. Concerns about the reliability of the company's operations and customer support are prevalent, suggesting a need for improved transparency and responsiveness to enhance overall customer satisfaction. Balancing product excellence with better service practices could strengthen their reputation.

This summary is generated by AI, based on text from customer reviews

service
28
value
27
shipping
28
returns
22
quality
27

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Canada
1 review
0 helpful votes
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Cheap Terrible quality
September 17, 2022

The sword I received:
-Hanger drilled wrong!
-Handle it terribly wrapped!
-Blade stencil is offset!

Date of experience: September 17, 2022
Canada
1 review
2 helpful votes
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Horrible customer service!
September 16, 2022

I ordered a sword from Sword Kingdom and they sent the wrong item. That happens, I understand but my attempts to rectify this was horrible. First, no one would return my emails. The phone was never picked up. Eventually I did connect with someone through their chat who looked into it, admitted their error and gave me my options. I wanted a refund which never happened. Since then I have tried several times to contact them and have been ignored. This was an incredibly frustrating experience.

Date of experience: September 16, 2022
GB
1 review
0 helpful votes
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Swords Kingdom is probably one of the best swords selling website from where you can get replica swords, helmets, shields and other replica warfare items at affordable rates. I bought 2 Captain America Shields and 1 Thor's Hammer. They arrived in great packaging and quality was very very impressive. For me, Swords Kingdom is the best online store for purchasing replica props. Thank you

Date of experience: May 24, 2022
GB
1 review
0 helpful votes
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I ordered a masamune sephiroth sword from Swords Kingdom few days ago. At the time of order, i was in doubt about the sword's quality. But when it arrived, i was super happy with my first ever purchase from this website. I would like to recommend this site to all those who are looking for replica swords at affordable prices.

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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Sent a broken sword
January 27, 2022

Ordered a sword that arrived 21/12/22 the pommel was bent. I emailed them straight away but have not heard a response and it's been over a month. Won't respond through their online chat. Not worth the risk of buying from them.

Date of experience: January 27, 2022
Nevada
1 review
3 helpful votes
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Scam - Never Received Item or Refunded.
January 15, 2022

I ordered a Keyblade replica back in March of 2021. The site still shows my order as pending as of January 2022. I have emailed them multiple times requesting an update or refund and have received no reply or indemnification. The chat function of the website gets no response either. Total waste of $86. Save your money. Don't buy anything from this scam site.

Date of experience: January 15, 2022
Oregon
1 review
1 helpful vote
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100% Scam
August 24, 2021

1 star is too high a rating for this site. Do not order from this site. Pick any other sword site. "Your order is in production and will ship Saturday" via the pop up chat, and then by email the same day "Your order is in production and will ship Monday" mind you this was 3 weeks after I ordered. Don't order from this site. They won't answer the phone and will ignore your emails. "We'll provide gift for delay compensation" but when you say you want a refund because their service is terrible they ghost you. This site is a SCAM don't waste your time!

Date of experience: August 24, 2021
Utah
1 review
1 helpful vote
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Scam
April 15, 2021

I bought a sword they apparently didn't even have and got offered a refund and then waited a month and kept asking in the pop up chat whats happening and they didn't help at all. Phone number doesn't get answered and emails don't get responded to. Maybe if you're lucky and buy something they have you'll get it but I'll never know. This site is gambling.

Date of experience: April 15, 2021
Pakistan
1 review
1 helpful vote
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Bought Harry Potter Gryfindor Sword from Swordskingdom on St. Patrick's Day for my young son. He dressed like Harry Potter as he had bought a costume from the local store. He loved the sword's quality and was very very happy as this was the first sword of his life.

Date of experience: January 12, 2021
GB
1 review
0 helpful votes
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Excellent value
December 3, 2020

Excellent customer service.
Excellenet quality of the item bought and I will be ordering again. The item also arrived with 4 days which I thought was brilliant

Date of experience: December 3, 2020
GB
1 review
0 helpful votes
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Happy with the Quality
October 23, 2020

I ordered Cloud Buster Sword from Swordskingdom.The quality of buster is satisfactory. However i have to pay £16 VAT. But I'm happy with the quality.

Date of experience: October 23, 2020
GB
1 review
0 helpful votes
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Satisfied Customer
June 16, 2020

Excellent Customer service, They keep me updated about my order, never missed my chat.
Quality was very good,
Received my order in 6 days.

Date of experience: June 16, 2020
Pakistan
1 review
1 helpful vote
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Good quality replicas, excellent customer service, received my order in five days, 18 Pounds VAT was nothing as compared to the quality and services.

Date of experience: June 10, 2020
Pakistan
1 review
2 helpful votes
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Excellent
June 10, 2020

Very easy to find and order exactly what I was looking for, I certainly anticipate future orders with swordskingdom.

Date of experience: June 10, 2020
NL
1 review
1 helpful vote
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Awesome!
May 10, 2020

I am a collector of swords from various movies. I recently ordered a Narsil sword from swordskingdom.
The order was delivered in perfect condition. The shipping was totally free and a 15 Pounds VAT was nothing as compared to the quality. Buy with confidence.

Date of experience: May 10, 2020
Pakistan
1 review
4 helpful votes
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Ok, so my package did just arrive after exactly in 9 days! I am super pleased with my shipment and the Sword is just great! They still are delivering their items in this pandemic situation because of the virus. Customer service was excellent, Ami was very helpful he kept me informed as to the progress of my order, provided me with tracking information. Every time I contacted Ami through live chat if anytime he missed my chat, swordskingdom's representative contacted me through email with an update. Highly Recommended!

Date of experience: May 9, 2020
Canada
1 review
1 helpful vote
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Rip off!
April 28, 2020

First off the items come from Pakistan, so they claim the shipping cost is huge (mine was over half of what my items cost). They claim they make little profit from their products so customers can save, which may be true because they make most of their profit from their BS shipping costs which you will also get a bill from FedEx about a month later, even AFTER you have paid SK for shipping. Also their 24/7 chat is not 24/7, you can send something 24/7 but they only get back to you when they feel like it (if at all). I order replicas from the other side of the world all the time and pay little to no shipping who also have great customer support. This company is a joke and should be shut down for ripping off their customers and misleading them. Stay away.

Date of experience: April 28, 2020
RU
44 reviews
190 helpful votes
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Everything is great
April 6, 2020

Used to buy a birthday gift for my husband. He is keen on it and loves swords a lot. It arrived in perfect condition, he was amazed and I'm very happy. Thank you, SwordsKingdom!

Date of experience: April 5, 2020
New Jersey
1 review
1 helpful vote
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I was somehow hesitant about online stores, their quality, and fraud. I ordered a Lord of the Rings Sword from Swordskingdom for the first time and I was worried about the product. I received my product in 5 days after ordering and the quality was excellent. In short, I will say that I am not disappointed.
I will recommend it to all.

Date of experience: December 28, 2019
Pakistan
1 review
0 helpful votes
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Fantastic Service
December 21, 2019

I was hesitant about buying from here but so glad I did. The service was fantastic, quick delivery! Would definitely recommend

Date of experience: December 19, 2019

From the business

Swords Kingdom is the premier store to buy the best Replica Swords & Replica Weapons with real details & discounts ensuring durability & elegance!


swordskingdom.com
New York, NY, United States