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The Tack Room Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the quick shipping and reliability of their orders. Positive sentiments highlight the ease of online shopping and the overall satisfaction with product quality. However, some customers express concerns regarding the rising prices of certain items, which may deter new purchases without discounts. Despite occasional issues with product availability, the company's proactive approach to customer support, including rapid resolutions for urgent requests, fosters loyalty and encourages repeat business. Overall, the feedback reflects a commitment to customer satisfaction and high service standards.
This summary is generated by AI, based on text from customer reviews
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Excellent quality and is chic and sleek with an equestrian twist
Happy to have the online access since our move to Alabama from the Palmetto State. It keeps us well appointed in the wilderness.
I am extremely satisfied with the service. You have had what I needed & it arrived in record time. We have 20 therapy horses and a few are older a you have helped up keep them healthy.
Thank You
Guy, The Heart Of The Horse Therapy Ranch
My purchase arrived promptly and was as expected. I highly recommend purchasing from The Tack Room.
Received order fast and as expected. Product was packaged well so there was no issues during shipping. Thank you.
I called the Tack Room to let them know I had not received my Quick Braids yet, and was getting nervous as I had let a certain pony's mane go wild in the excitement of trying this product for braiding. Without hesitation they overnighted me the product and said they would deal with the lost first package they had sent. Wow! And...the Quick Braids arrived and ready to do their magic!
Thank you for having the exact shoes I was looking for and at an excellent sale price!
And thanks for being so friendly!
The staff at The Tack Room are always helpful and knowledgeable and provide the personal touch that is so rare today. I am confident that I can ask questions and get help from them about not only my order but also about the merchandise.
I contacted The Tack Room by phone to arrange an even exchange for a shadbelly coat. The customer service person was outstanding! She confirmed that the store had the larger size to try and mailed it out very promptly, including a return label for whichever size we decided to return. The entire transaction could not have been easier or more pleasant. Thank you!
Ordered a pitchfork for my mini and it shipped out same day and arrived the next day! It was amazing. Thank you so much!
Arrived in a timely manner and it was of higher quality than I actually expected!
I purchased 2 liners for jackets, but I had to return one of it. The items are great, but the liner makes the jacket so tight. I thought it will be free return as most of online purchases with return label… I sent the item back with ups yesterday. Thank you
Ordered and it was here within a couple days. No complaints. Will order from The Tack Room again.
Beautiful coat! And the price was the best out there.
The website is pretty straight forward and easy enough to use.
Easy ordering process, good price
Great product, exactly the quality I was looking for
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members