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Temu Reviews Summary
Temu has a rating of 2.1 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 63rd among Social Shopping sites.
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Please if you value your money do not shop with TEMU. They have conned me twice! Claiming that they did not receive return items. I videos including CCTV footage as proof while handing over all the items to the delivery guy.
This is the second time TEMU has conned me. Looks like we might have to test the power of social media and Consumer Support and see if TEMU is as good as they've been lying to thousands.
You may keep the money, my refund will be the thousands of customers you'll lose.
Let's do this!
For the sake of those who think am brutal, see the secreeshots of TEMU acting nice and like they care after a bad review to fool the world then the response on their so called customer service conning me in broad day light, claiming that items were not returned.
They had earlier tried offering a partial refund which I rejected! Then they started asking for tracking number, return id etc. I shared everything.They came back and said they've refunded and since I didn't receive any refund or confirmation msg, I asked for evidence or proof, to which I received a final response TEMU regrets they cannot refund items which were not returnd and that while customer may be disappointed, there's nothing they can do about it...and just like that I was conned for a second time under the smae circumstances and lies...TEMU are good at stealing from customers these ones. Worst shopping experience ever!
Don't shop with temu. I was warned but didn't listen so am warning you not to burn your fingers and lose your money like I did. TEMU conned me AED 455 four months ago. They sent faulty goods,asked me to return them which i did but then they lied to have refunded which never happened
In November 2024, I had a repeat of the same. This time a whole AED 675!
My friends had warned me about TEMU. I should have listened.
After I returned their items, they started playing charade to con me again claiming not to have received them yet i recorded all evidence including building footage of the courier guy picking all the items cause I sought of anticipated that they might repeat the con act. I tried to convince myself that this was just a mistake but to my utter surprise it's not. Temu cons its customers and takes advantage of them
They even asked me to cancel the return request and create a new one after I had returned the items so that they could say they attempted to collect the items but none were returned. Since they missed using this trick at first
TEMU then ridiculously and shamelessly went ahead to ask me instead of following up on my refund to accept a partial refund and keep the items as a gift. The items which I returned...I paid in full like wth?
To top it up, the delivery was done way later than promised on the order details
3 packages were sent by e-miile courier which the courier indicated on their website were delivered. I contacted the courier who confirmed that the packages were still at their warehouse. Neither Temu nor the courier have provided me with an address for pick up. Temu refuses to refund because the courier's tracking says delivered. I have been in contact with Temu for months now. Temu keeps promising to investigate and then nothing happens. Don't buy from Temu. Scam website. I am out hundreds of dollars.
Hello, thank you for your feedback. We have reviewed the order details you provided and confirm that your order was fully refunded to your original payment card on January 3rd. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Temu hired a courier service that won't deliver to my address. I have 3 orders that I cannot get delivered and Temu refuses to refund. Temu insisted that I spend an enormous amount of time proving non-delivery. That is very difficult when the courier co won't answer their phones or respond to emails. I am out $170.
I've been a loyal customer of Temu, but my recent experiences have been beyond frustrating. Orders are delayed for days without updates, customer service promises "investigations" and "escalations" but delivers no real solutions. I've invested my time, money, and patience, yet Temu refuses to take accountability. This isn't acceptable—customers deserve transparency, timely deliveries, and appropriate resolutions. Shop elsewhere if reliability and service matter to you.
Hello Anthony, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I ordered an item on November 25 and my item hasn't arrived yet. I contacted customer service numerous of times all they keep sent. I'm so sorry for your inconvenience. I'm so sorry and give me a five dollar credit. I asked the customer service what is five dollars when I was wearing this to my brother's wedding I ordered it way before the wedding and that's all they can offer is five dollars. They have no information on where my item is. My item has not been updated. I can't contact UPS and can offer me five dollars. I want to get my item and get a refund on my account. I am so mad.
Hello Felecia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-16 days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Won't refund items never received. Shipping company pretended they attempted to deliver. I live in townhome. They have full access. TEMU refused to refund items not delivered and returned to ravenforce centre. WILL NEVER USE TEMU AGAIN!
Hello Ashley, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." We will follow up on this matter. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Coupons, coupons, coupons Be wary of what you are getting. I received a damaged stainless steel cat box, and when I requested a replacement, they denied it saying free items that are purchased with a free coupon are not returnable. How crazy is that all I wanted was a replacement for what I received that was damaged. What am I do to do with a smashed up cat box? The customer service agent Sataan did everything he could to no avail. Do not buy from this company.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Everything went wrong and is still going wrong. First I received a delivery notice saying the delivery was made at 2:52 p.m. on Nov. 19, even though my items had not been delivered. (I live in a condo and was home all day. No one rang my call box number for access, no one knocked at my door, no security video showed any delivery person, and no one left a package outside my door or even in the lobby of our building.) I tried multiple times on multiple days to contact the courier company (EMIle), but they would put me on hold and then disconnect me before allowing me to speak to anyone. There is only a "live chat" with an AI generated "person" at Temu. Despite being on numerous "chats" and emailing Temu, I keep getting conflicting answers. One email said the "case was closed" because the parcel was delivered, but now I have been getting emails saying my package is ready for "pickup at a Pickup Location" even though no name or address for a pickup location is ever given despite my repeated requests for said info. When I check the "tracking" form for EMIle, it says an "unsuccessful delivery attempt" was made at an "apartment" in Toronto, Ontario. I live in Whitby, Ontario. As far as I can determine, Temu is just fraudulently stealing my money and has no intention of giving me the items I ordered or refunding my money.
Hello Marie, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID (PO Number), please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
AVOID AT ALL COSTS.
A bunch of scam artists. Sites like temu shud be avoided at all costs. They fool you into believing they are giving you a massive discount when they have actually over inflated the so called "original price" by at least a 150%. Searched for identical item on their own site and always found them cheaper when I wasn't using their "discount coupon". Totally unethical with false business practices.
When requesting a price difference refund, they give you a measly refund. In 1 case I was offered a R4 refund when difference in the price on their own site was nearly R150 cheaper. Either they are using faulty Chinese calculators or just plain dumb and they can't do simple calculations.
The quality of a lot of items is much to be desired. Cheap Chinese junk.
Hello Temmy, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away. Best wishes, Temu team
I found some unique items at good prices. Shopping took a bit longer but all items were ok. I'm happy with my experience and will shop again.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was using Temu but after several orders I noticed that unfortunately Temu is not serious and unprofessional. Most of the products are low quality and description in most of the products are not correct playing with customers. One more important matter is that they promise credit back guarantee in case of late delivery and finally they don't give it with ridiculous reasons. My order supposed to be delivered till 01.11. But arrived 04.11.Nothing... although I contacted customer care service. I have deleted application and account.(damania8)
Hello, thank you for reaching out to us. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
CHEAP PRODUCTS, BETTER QUALITY AT DOLLAR TREE! BAD BUSINESS PRACTICES
HORRIBLE CUSTOMER SERVICE
SLOW AND DELAYED SHIPPING
BULL$#*! PROMOS THAT DO NOT PAY OFF
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Do not ever give your money to this company I ordered $170 weight set which never arrived they blamed it on FedEx and FedEx told me that they never paid them so they're Liars weeks later I still have not received my refund and I'm beginning to think I never will.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
اشتريت طلبيتان من تيمو في نفس اليوم وكان موعد التسليم المقرر لهم في يوم واحد لللاسف جاء عامل التوصيل بطلبية واحدة زانا سالته عن الطلبية الثانية قال ممكن مع زميل غيري والي الان لم استلم الطلبية الثانية زلللاسف مسجلة عند تيمو انها تم تسليمها وانا فعلا لم استلمها
Hello ABDELLATIF, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Temu is a SCAM. They get you to buy things and then half of what they send is broken or moulded or not AT ALL what they said they were sending you. They know this is happening and they don't care. They have been notified of the laws they are breaking, and their response is that their policies override laws. They don't, but this is Temu's whole approach. Lie, steal, defraud, scam. They are criminals.
Hello Mandy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Their packaging is just plastic bag, when they get riped and items go missing it is not their problem, it is costumer who absorbs the loss.when you return more than 1 item they claim items are not found in return package, so again you get no refund. They are stealing from buyers and there is nothing anyone is doing to penalise them. Beter give money to charraty,at least that way you will be out off pocket but you will save yourself stress and frustration from dealing with Temu and you will feel good helpig someone who needs it.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Terrible first experience. I requested an item cancellation. Seller denied it, and shipped it. The item cancellation was requested several hours before it was shipped. Customer service claimed they couldn't help. So, beware, if you try to cancel for any reason, sellers can refuse it.
Based on the conversation with Customer support, sellers seem more protected than customers
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I purchased a small blender for smoothie after a week it doesnt work but i purchased other items anf are very satisfied with them
Hello Rosemary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu had some decent deals, but the overall experience was frustrating. My order arrived over two weeks late, and when it did, the packaging was damaged, and one of the items was missing. Trying to get in touch with customer service was a nightmare—they kept bouncing me from one representative to another without resolving anything. The quality of the products was way below what I expected, with several items looking nothing like their pictures. I finally managed to get a partial refund after several days of back-and-forth, but the hassle wasn't worth it. I won't be shopping on Temu again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
A message will show up on an item local warehouse items over $30 free shipping. On others it will say free shipping over $30 from this provider. When you order the items your charge does not show the shipping that is involved. Then later when the item ships the shipping fees are added. This is a sneaky and underhanded selling tactic to me. An item costing $2 ends up costing $5. Watch out for this event.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I returned a number of items to Temu (all on one order) and they were in excellent condition. I only got refunded for one item. Now I am going back and forth with Temu. They say my order could be under another account and just giving me the run around. Two items on the same order as the other items came from a different warehouse. The others came from overseas. No answer yet. So frustrating.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team