business logo of TextNow

TextNowReviews 689

4.2

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From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/


textnow.com
Founded in 2009
Waterloo, ON, Canada
+24
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TextNow Reviews Summary

TextNow has a rating of 4.2 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card and long time. TextNow ranks 7th among Mobile Applications sites.

This company responds to reviews on average within 1 day

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Hawaii
1 review
0 helpful votes
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Great service!
July 25, 2025

Text Now has always been a great choice for me, they have always given top quality, I appreciate the efforts of providing good, fast, economical communications service.

Date of experience: July 25, 2025
Colorado
1 review
0 helpful votes
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Great
July 25, 2025

Love it what I dont like is being forced to watch adds thatvdo n t relate to me.

Date of experience: July 25, 2025
Indiana
1 review
0 helpful votes
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Don't recommend
July 25, 2025

Textnow did not provide me the service I needed. I paid for data and the data never worked even though I live in a metropolitan area

TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2025
Jason G. TextNow Rep
5 months ago

Hey there, thanks for your review! We're sorry to hear that you're having issues getting your data connection working. I've sent a PM to assist further!

Pakistan
1 review
0 helpful votes
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Trouble logging in
July 24, 2025

Stupid app. You can't log back in using the same details and then they block your account access.

TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2025
Jason G. TextNow Rep
5 months ago

Hey there, thanks for your review and so sorry! Regrettably we do not offer our service in Pakistan, and only in North America. Sorry that we’re not yet able to provide international availability!

Missouri
1 review
0 helpful votes
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Great service!
July 24, 2025

Very efficient, easy to use. I like the ease of use and being able to call or text is an added bonus.

Date of experience: July 24, 2025
Canada
1 review
0 helpful votes
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Best VOIP for sure
July 24, 2025

Comes in handy as my travel companion or travel body Provides solutions to all North Americans abroad

Date of experience: July 24, 2025
Michigan
1 review
0 helpful votes
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TextNow went from hero to zero!
July 24, 2025

I was with TextNow for a decade (including years as a paying customer) and recommended them to everyone for years. One day, a few months back, my service was disconnected and the message I got was outright hostile. It actually accused me of fraud! Fraud? WTF? I clicked on the link that says that they would review this but never got a response. Any company who goes off making unsubstantiated (fraudulent?) accusations is as shady as they come. Bottom of the barrel. Avoid these people and their service.

TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2025
Jason G. TextNow Rep
5 months ago

Hey Ernest, thanks for reaching out! I'm sorry to hear that you're having issues accessing your account. I've sent you a PM to assist further!

Canada
1 review
0 helpful votes
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Improvement
July 24, 2025

Using textnow years. Getting better better I can feel. I'm very happy with you. Thanks to the technicians.

Date of experience: July 24, 2025
Pennsylvania
1 review
0 helpful votes
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Free phone seevice
July 24, 2025

It's a no brainer! I don't even need WiFi…. Ive had Textnow for some time now and have never had any issues whatsoever. Moreover, I even get 2 stage authentication texts…. Umm WOW!

Date of experience: July 24, 2025
New York
1 review
0 helpful votes
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Survey
July 24, 2025

Excellent service, couldn't be more pleased with the service phone calls and texts excellent five star review

Date of experience: July 24, 2025
Canada
1 review
0 helpful votes
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Not perfect
July 24, 2025

Has flaws. This is perfect enough for me though. Gets the job done.

Date of experience: July 24, 2025
Canada
1 review
0 helpful votes
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Great 1
July 24, 2025

Wholesome grate helpful spot on when needed and thank you for everything 💝

Date of experience: July 24, 2025
North Carolina
1 review
0 helpful votes
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Hello I've been trying to get someone to help me I've got locked out of my account and I need my email address updated! This app is hobble and have no customer support :( I got locked out of my Apple ID and it removed my phone number my current phone number and you guys are going to get sued for this please :(

TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2025
Jason G. TextNow Rep
8 months ago

Hey Tammie. Thanks for your review and so sorry to hear that you're having issues accessing your account! If you haven't already done so, please email community@textnow.com and we'll assist further!

Minnesota
1 review
0 helpful votes
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The best
May 11, 2025

For WIFI calling it is the best I've come across. I use it as a secondary number.Maybe someday I'll use it as my primary. But I need WIFI for all my other needs in my home.

Date of experience: May 11, 2025
California
1 review
0 helpful votes
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Excellent service
May 4, 2025

It's a great service everyone should try it. No drop calls no problem getting through on Wi-Fi anytime.

Date of experience: May 4, 2025
Texas
1 review
0 helpful votes
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Love this phone
May 3, 2025

I really appreciate having the ability of being able to use the phone with just the internet. Because if I'm in a situation where my phone won't work as long as I have internet I can use the phone.

Date of experience: May 3, 2025
South Carolina
1 review
0 helpful votes
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Happy texting with text now.
February 24, 2025

So far my text now experience has been awesome. No problem whatsoever. Have made and received call..

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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El ‍
February 24, 2025

Califico 10 estrellas si tuviera me gusta el servicio está de mega wow

Date of experience: February 24, 2025
New Jersey
1 review
0 helpful votes
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No complaints
February 23, 2025

Being on a fixed income I enjoy FREE talk and text. Even though I don't talk often, I can depend on it when I need it

Date of experience: February 23, 2025
Pennsylvania
1 review
0 helpful votes
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Pretty good experience calls.Work well text works well thank you

Date of experience: February 21, 2025