The RealRealReviews 5,323

I have purchased a few items and have also sold several items. I realized that they are quite a legitimate site when they came to retrieve my items. RR was thorough when itemizing and photographing items. They also gave me detailed list of my items that where sellable along with pricing. They only took items that where in excellent condition.

I think people tend to forget that these items we purchase are NOT new and they have been gently worn. Although, I did purchase a LV and it was brand new... at least it looked that way. I had it Authenticated by LV it was from an earlier collection and have had great compliments on the piece.
Delivery takes an entire week. I can't say I didn't love everything I bought. The pictures are exactly what I received.

The Real Real was highly recommended as a site to sell my almost new clothing. One is better off donating to charity or taking to a high end consignment shop. I paid $1800 for a designer dress in May 2014. I wore the dress once. The Real Real listed it on their site for $140. I received 60% of the sale price. When I asked how they decide the price, it was like speaking to "VERIZON". All well practiced answers even though the question wasn't answered. If you want to SELL your clothing, run away from the REAL REAL. I was about to add that I've heard they do much better with accessories however after reading the most recent reviews, it seems as though the REAL REAL sells many fakes. Again, take your clothing to someone who sells on ebay, or to a high end consignment store. You will come out ahead.

Has anyone out there consigned designer watches? Would like to hear comments. I'm concerned about sending them off & them not getting online or sold at a ridiculously low price in one of their sales. They said they would even replace batteries at no cost to me. My question also is…. Are the people who handle the hi end watches reliable? I've had to send my watches to Switzerland for batteries in the past - to maintain their authenticity.

I'm a loyal customer for now. I received some fake Louboutins, but they effortlessly took them back (even after 1 month). Once I received a nonreturnable Miu Miu bag in hideous shape, and they also took that back. I have spent thousands and thousands of dollars with them. Never had a problem with customer service.

But in agreement with another reviewer, the prices have gone up so high in the past two months, I am not so sure this will be usual shopping spot anymore. I used to buy Louboutins for $450 (plus 20% off), but now they are listing used Loubs for $695, which is uh, higher than the list price at Neiman. Only very old and outdated items are reasonably priced now.

If only my grandma were into luxury labels, she would probably find some nice things here.

I had discovered the site weeks ago and went on a shopping spree. The prices were so good and with 100% guarantee that items were authentic! I trusted the site seeing that people constantly bought from them and consigned to them. And they were international too! My last order with them turned out to be a fake prada sweater in terrible condition. The measurements don't even match up. I decided to do a search on their authenticity and as it turns out, many have gotten fakes from them and they even have proof of their poor judgment of authentic goods. Extremely disappointed and I can't even return the pathetic knock off I paid $90 for because of their no returns policy. Thank goodness I hadn't checked out the $500 chanel shoes. Never going back to them ever again. I hope first timers see this before wasting their money on pathetic China knock offs!

I have purchased several items from the realreal and they sell LOTS of fakes. The last item I sent back was a pair of Versace shoes, the bag was completely stained due to the fake dye on the shoes, the label was cricket, one shoe was smaller than the other (pictures below). I emailed them and asked them to provide me with the authenticity information and they were not able to (obviously). As this came across the border I had to pay duties and lost money!

I am 100% positive they do not authenticate items before posting them. I have also seen various louboutin's and they are 100% fake as the sole and style of some of the shoes are a dead giveaway (pictures below).

If you like Authentic pieces DO NOT buy from this website.

*I just added a few screenshot photos that are currently on the website, these are all fake louboutins (took me 1 min to find, many more on the website). I own a few loubs and the soles on all these shoes confirm they're replicas. Also one of them isn't even labelled properly, as all CL's say "paris" inside the shoe.
The last few photos are the versace shoes that were sent to me, please note the cricket label, the different cuts in the shoes (both shoes are not cut the same), stained bag. Etc.

I was extremely excited when I first discovered TheRealReal and within the first six weeks of discovering the site I spent thousands of dollars purchasing designer handbags and shoes. I then decided to consign some of my own items and scheduled an in home visit from one of their representatives. The representative we very pleasant but she didn't give me prices on the spot and didn't closely look at any of my items- she simply packed them in a bag and took them off with her. TheRealReal representative that came to my home told me that I would receive a consignment inventory list by the following day - It took her 10 days to email me this list! When I finally received this list, I felt they undervalued my items and I asked for one item to be returned to me, a pair of almost brand new Chanel sandals. This is where the real problems started! Instead of returning my Chanel sandals, they mailed me a blouse that was not mind. When I called customer service regarding this, they asked me to mail the top back and casually told me they would look into locating my Chanel sandals. After a few days elapsed, I had to followup with customer service who told me their warehouse had lost my Chanel sandals. It has now been 12 days since TheRealReal lost my Chanel sandals and they have done NOTHING to rectify the situation. The woman who I have been emailing with at customer service sends me nasty, snarky emails, and has been refusing to refund me the full amount of my shoes even though I was told that consigned items are fully insured. It is impossible to speak with someone at customer service because no one ever answers the phone!
It's really unfortunate that Therealreal has done nothing to fix this situation because they have now lost me as a buyer and a seller.
I urge you to think twice before buying or selling on this site. If you run into any problems, do not expect any customer service or resolution. TheRealReal clearly does not value it's customers.

I wrote my first review on the real real yesterday and I would like to add a few things.
I was actually a fan of the real real until I experienced their consigning process. I bought a few shoes from them and was pleasantly surprised how much I appreciate the quality. I may have been a few of the lucky ones that the shoes are in good condition. One of them was almost like new. I actually have quite a few items in my "obsessed" list on the real real website.
I live in Southern California, Orange County nearby Newport Beach... so I'm not new to consignment stores. Like many women, I'm definitely a shoes and bags addict!
I thought why not try the real real, once they sell my items, I can purchase more shoes from them. I'm still waiting for them to return my "unacceptable" items, since they rejected my items I've sold the to friends and clients... But now unable to deliver the products because the real real is too busy to return my "rejected" items to me. What a mistake... I hope you can read and feel how upsetting, frustrating, and stressful this consigning process with the real real is causing...

In addition, I was saving up to surprise my husband with a Rolex watch from the real real for our anniversary, but it's not going to happen now...
I will have to email all my friends apologizing for my mistake by referring the real real to them. I will have to take time to write a detailed message as to why I feel that they should not bother with the real real.
I sincerely hope that my review will prevent some of you a great deal of frustration and stress.

I have been trying for two weeks to get a site credit (yes, not even my money back) for a Prada handbag which was not at all in "Very Good" shape when I received. I was told it was non-returnable so I tried consigning it (with the infinite sadness that I would lose a considerable amount of money on a marginally presentable handbag which I never even used). I was told the item was excessively worn and not accepted for consignment. When I spoke with them again on the phone I was told they'd pull the bag from other items which were being returned to me and that it would be re-listed. Two weeks go by and the item is still not listed or returned to me, I received an email today that the item was on its way with a tracking number. This is unfortunate, I've spent a lot of money with TRR and been overall very pleased with the items and service. Buyer and Seller beware.

I had never purchased anything from this website and out of the blue I got a Prada handbag. I did things backwards because I should of read the websites review before purchasing from them. Once I purchased the bag I entered into panic mode after I read a lot of bad reviews from different websites. I even called them to send me additional pics. They told me the item had been shipped already. I got it today and it was exactly what I ordered and it is authentic! It came with the authenticity cards, dust bags, even the tag from Neiman Marcus. I checked for all the things that make a Prada a Prada bag and it has everything! I am so happy with my purchased. I don't know what happened to the other people that had bad experience with this website but God took care of me.

I bought a LV Speedy and decided to have MyPoupette authenticate it anyway, despite TRR's "guarantee". As I suspected, the bag was a fake. I seriously question their Director of Authenticity's knowledge if an authentication company sniffed out it wasn't real. This company markets itself to be luxury, but my guess is that they gave a few people who know how to Google stuff, but that's about it. So disappointing. And "Stan G." please spare me your contact customer service... I called already and they are difficult and unwilling to be remotely helpful. Moving forward: I'm saving up for the real real deal at the actual real real Louis Vuitton store.