TheTreeCenterReviews 204

I was very disappointed with the size and quality of the trees and shrubs I bought. Especially for the price. 2 of the shrubs were almost dead and very small for the $50 I spent on each. The Crepe Myrtle trees were about 2.5 feet high for $100 each. I went to the local nursery to replace them and spent $179 on a crepe myrtle that was taller than me and very healthy. I spent a month trying to get someone on the phone that I could do a refund. I finally spoke with someone and found out they don't do refunds. She told me she would send two replacements for the almost dead plants, but that never happened and I can't get ahold of her again. I had also sent three inquiries over their email system but they said they never received them. Horrible customer service, very bad quality of product. I spent $600 with them and it was a total waste of money. Stay away!

I received the wrong size and color tree. I paid $89 for a 5 gallon pink dogwood. I was told it would be 4-5 feet tall.
It arrived a month later then it was supposed to, without the starter fertilizer I ordered... it's white, it's in a 3 1/2 gallon pot and measures 2 1/2 feet tall. It has the girth of a twig. I submitted numerous emails and tickets. No response. Called multiple times and got disconnected. Today I finally received a generic email that simply said "Thank you, The Tree Center"
No actual response, no refund, no resolution
ZERO customer service.
Egregious company.
Waste of time and money.

Have tried multiple times and multiple avenues to try and get in touch with customer service. I filled out a ticket a week and a half ago and no one has resolved my issue. My river birch I ordered arrived damaged and bent. I also ordered a 5 gallon fire and ice hydrangea. It was pathetic looking... i wouldn't even call it a 3 gallon plant. It just happened to be planted in a 5 gallon pot. That plant arrived damage as well. I also have 3 butterfly bushes that I purchased last august from them and they're already dead. I didn't even get a full season out of them. I've attempted to reach out by creating a ticket, through Facebook, and attempted to call... several times. When I call I sit on hold for 15-20 minutes and an automated message comes on to tell me no one is available to help me. What a waste of my time. I WOULD NOT recommend this company due to the HORRIBLE customer service and poor quality of plants. Good luck getting anything taken care of if your order is right or plants arrive damaged.

Do not buy from them - I purchased 10 Arborvitae trees that were much smaller theni expected and i needed more so i went to Lowes and they had the same exact trees that were 2 feet taller for 49 each compared to their 99 and when i contact them about it they do not respond to any of my calls or anything - STAY AWAY from them i have the pics i can send to prove it LOok at the trees in the middle those are from lowes at $49 and the ones on each end are from the tree center for $99 what a damn rip off

I agree with the comment about finding better quality at the local nursery. I decided to try this online service instead of the local nursery, thinking that I'd get bigger, well-established specimens for the price. The four 5 gallon rhododendrons (Nova Zembla) I received are much smaller, pruned extensively so that there's not much to show as a statement. They look kind of tired, worn out, and not flourishing. They will grow, of course, but it was a shock to get the four narrow, small plants stuffed into boxes. Not worth the $260. I won't order again.

The customer service, however, was helpful.