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Third Eye Transcend Reviews Summary
Third Eye Transcend has a rating of 3.3 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Third Eye Transcend most frequently mention and customer service. Third Eye Transcend ranks 16th among Personalized Jewelry sites.
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Very happy my order received finally and all separately posted out got scarred me these days so many amazing online shops trying to scum people.
I ordered 4 bracelet and received my order but inside only one bracelet! Why would they send only one item? Postage was from Hongkong and other 3 bracelet would come separate postage? Why would they do that, dont understand and no email saying that they sent to me one bracelet! I emailed to them and no reply still till today i m worried that hope i m not scummed!
Will update my post soon
I've bought many times from Third Eye Transcend, love their products. My last purchase was the pink wrap bracelet and it is just beautiful. I also get tons of compliments every time I wear it. Highly recommend this site!
Cannot get any information and they will not refund. They keep sending notices with a tracking number which is indecipherable (in Chinese) now they send me a new tracking number that shows 70 days in transit.
I don't know why there's so many bad reviews here. I've bought from Third Eye Transcend 5 times and have received everything. My most order was a little delayed, but understandable because of the coronavirus. Love love love!
I have placed many orders with them and I love all the malas I bought from them. My last order did take longer than usual, but their customer service reps explained that they are currently experiencing delays due to covid. I did receive the package and all of the items I ordered.
My first purchase from Thirdeye was a birthday gift for my mother, when I saw the beauty of gemstones, I was amazed and decided to buy for myself Amazonite and Sandalwood Mala, I really enjoy it! The shipping was quicker than I expected. Now, I am waiting for some Wrap bracelets, they will be perfect for summer days!
Gorgeous bracelets! I received all of the items I ordered, and I can say that my emails were all answered quickly and customer service was great. Thank you!
I received my order and it is just beautiful. Both bracelets I ordered are made of natural stones, and are easy and comfortable to wear.
Love my products from Third Eye Transcend. My last package did take longer than usual but they explained that the delays were due to COVID-19, and in the end I received everything as promised
I'm not sure what all these bad reviews are talking about, but I've always received all of my stuff from Third Eye Transcend and on time.
I was initially frustrated that it took more than 6 weeks to receive my bracelet. They kept assuring me that it would come, just slow due to Covid-19. I did receive it, as promised.
I ordered 4 brackets a month ago. Big surprise! I NEVER RECEIVED MY ORDER! There is no phone number to contact them. I get the same lies on every email. " it's in shipping. It's on it's way. It's because of covid". Like many others... I wish I had read the reviews. Now I'm taking legal action against them. I have paid and they did not send so that is STEALING! Lesson learnt.
Hey Carolyn, thanks for shopping with us!
We make it very clear on our website that we are currently experiencing delays due to COVID-19. Our regular shipping time is now 2-3 months. If you still haven't received your order within that time, please email us and we will provide you with a full refund.
I wish I would have seen these reviews before I ordered my bracelets. Like many others, I basically threw $80 away. Deceitful, no shipping information. I will be filing a complaint and working with Paypal to get a refund if any. I should have just shopped locally and could have avoided this whole mess.
Hey Emily,
Thanks for shopping with us!
We are not a scam, we are simply experiencing delays due to COVID-19. We have updates on our home page, FAQ Page and Shipping Page. In addition, we also provide an update in the Order Confirmation email that comes immediately after you place your order.
If you were looking to purchase something that will arrive within a specific time frame, it is important to read the shipping times of the business you intend to buy from. If you wanted something quickly, then yes, shopping locally would have provided you with a faster shipping time.
It is unfair to claim we are a scam simply because it didn't arrive quickly, like you expected. We are very honest about our new shipping times and have it posted on many parts of our website.
I ordered a bracelet a month ago and keep getting a auto generated response that it takes time and is in transit. I have a case opened with pay pal for reimbursement.
Hey Jill,
Thanks for shopping with us!
We are currently experiencing delays due to COVID-19, and we are very honest about this on our website. If you read the FAQ Page or Shipping Page, you would have seen that our shipping time is now longer than a month. In fact, it is now closer to 2-3 months.
It is unfair to leave us a bad review simply because it didn't arrive in a month, when we never claimed it would.
Thanks!
I have been trying to get ahold of them with no success. My order was wrong. I've been requesting a refund or I'd be just as happy if they would ship the correct bracelet. Terribly Disappointed, all it would have taken is a response.
Lying customer support... this company is a scam - Stay away! No shipment, no tracking information. I might as well have thrown $80 out the window! Very sad that a company that pretends to be "mindful" is ripping people off right and left.
Hey Brenda,
Thanks for shopping with us!
We provide tracking information for all orders. We are not sure why you claim that you never received any tracking information - did you try to email our customer service? We reply to all emails within 48 hours, and if you send us an email, we will provide you with your tracking number.
Thanks!
Do Not Order Anything from this Company without reading all the Fine Print about shipping and returns and as well as the terms and conditions on their website.
I ordered on January 31st and STILL have yet to receive my order. Beware that your order is NOT guaranteed even with tracking which means that if you don't receive it they will not refund your money. I had to go through so much red tape with this company and they refused to cancel my order or refund my money. Currently working with PayPal disputes for an appeal. A real disappointment that I had to deal with this frustration to this extent and the Corona ordeal is NOT the justification of delay considering I should have received my order way before this made headlines. Order your crystals from your LOCAL small business on ETSY. Namaste
Before you order from this company - be careful to read every word on the website - they hide their shipping and returns policy in the FAQ section. I ordered 2 bracelets then received an email that it would be 2 - 4 weeks shipping. I asked to cancel since they were birthday presents. I was told that they couldn't cancel my order and that if I wanted to return the items, I would not only have to pay shipping BUT customs fees as well. I feel that this is deceitful marketing. Who expects in this day and age to wait 4 weeks for a product then pay shipping and customs to return. Bottom Line - its been 2 months and I never received the bracelets.
I ordered over two months ago. A month ago, I started emailing the company trying to find the status of my package. I have been given the runaround, telling me it was "held up in transit," without any specific details. Most recently, they blamed the delay on coronavirus, despite my package supposedly being in transit weeks before coronavirus became a problem. I have emailed them numerous times, and the response is always "kindly asking for your patience" as though reading from a script. They don't provide any specific details as to where my package is. This company is not transparent, never provides a tracking number or any specific tracking details. I sent a final email this morning, assertively demanding they give me an update on my package, or issue me an immediate refund. This email posted below was the response I got in return. Stay away. They are stealing people's hard earned money.
Hey Lainie,
Thanks for shopping with us!
We have been experiencing COVID-19 related delays for quite some time now, and we have updated our website to reflect these delays. At 1 month, it is correct that your package would have still been in transit because our shipping time is closer to 2 months now. We provide a tracking number for all orders, so claiming that we didn't provide a tracking number is not correct.
Thanks for your review!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Lynn!