Third Eye TranscendReviews 65

Hey Karen,

Thanks for shopping with us!

We have been experiencing delays with shipping due to COVID-19, which we are very open about - we updated our website as soon as we started experiencing delays. At 6 weeks, your item is in fact still in transit because our new shipping time is now approximately 2 months.

As for the email, it is not possible that your email didn't go through. Our customer support email always works, it has never been shut down or closed in any way to cause that issue. We answer all emails within 48 hours.

Please send us an email and we will process your refund!

Thanks

Hey Sybil,

Thanks for your purchase!

We are a legitimate business that does in fact deliver all orders, and we never purposely "don't deliver" an order. As you know, COVID-19 has slowed down everything, including logistics worldwide. Many logistics options were closed or drastically slowed down, and that's why your package took longer than usual to arrive. However, a delayed delivery doesn't mean we never intended to deliver your product, it simply means that the logistics problems we are experiencing are out of our control and are unfortunately slowing down our deliveries.

Thanks!

Hey April,

Thanks for shopping with us!

We answer all customer service emails within 48 hours, so it is not correct that we are "not answering at all". At times, we simply have more emails so it takes us a little longer to reply.

Logistics worldwide have experienced delays due to COVID-19, and it has impacted many companies globally. Logistics chains have been slowed down and closed due to lack of flights and shipping options due to COVID-19.

Thank you!