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Musikhaus Thomann e. K. Reviews Summary
The company demonstrates a mixed reputation, with positive feedback highlighting reliable product quality, efficient shipping, and competitive pricing, particularly for their own brand items. Customers appreciate the knowledgeable support team and the value offered. However, numerous complaints revolve around poor customer service, particularly concerning return processes, delayed responses, and inadequate handling of warranty claims. Many customers express frustration with lengthy resolution times and a lack of proactive communication. Overall, while the company excels in product offerings, significant improvements in customer service and return policies are essential to enhance customer satisfaction.
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Buying music hardware online from Thomann is easy, they have a huge range and their items tend to be very competitively priced. Delivery is always super-fast too.
Quick delivery, great Mega Store, everything great! I am oredering from Thoman.De for a 6-7 years and always it was no problem of any kind. In past 6-7 years i get many gift coupons from them... sweet!
Thomann telling to return the gear I bought from them with no explanation about what they think is wrong with it. I contacted them with some concerns but the only answer I got, after a month was that they wanted me to send it back.
And now they are delaying my refund. It makes it impossible for me to buy the gear somewhere else. This is really really bad!
They have anything I've looked up that competitors hadn't been able to provide me with. Reall impressed!
I ordered some B-stock items that were available at the time. Placed the order and paid. 5 days later they told me that the items were not anymore available? Cusromer service replied to late do my emails.
Dear Mario, we are very sorry for the situation. Are you still waiting for an answer? Could you please send me an email with your customer number to social@thomann.de? Then we’ll be able to locate your account and find out, what’s going on. Best regards, Fran
I have been buying from Thomann.de for many years now and have found them to be one of the best Music & Lighting Store's ( if not the Best) great product's and very good staff and a backup second to none, looking foward to dealing with them very soon... M. W.
Dear Martin, thank you very much for your trust and giving us the chance to proove our service to you! Keep on rockin'! Your Thomann team
The best site of music instruments. I am appreceate work of those people, who made so much for internet selling. I tested million times) Musicstore stands alone in the corner)
Hello Ivan, thank you very much for your kind words and your feedback. Rock on! Your Thomann-Team
I was very, very impressed with your service. The items were very well packaged and the communication with your company every step of the way was first class. I wouldn't hesitate in recommending your company to others. I might add I did call into Dawson's of Chester to see their stock and prices. I was more than amazed to find the guitar alone was more than £50 sterling more expensive - and there was no movement on that for a cash sale. To think I got such a good deal including superb delivery all the way from Germany in time for Christmas from you is exemplary. The only thing I can add is that you deserve the business and I wish you a very successful 2017.
Dear Patricia, thank you very much for this positive feedback! We are happy to read you appreciate our services. Keep on rockin'! Your Thomann team
I ordered a new Piano, after more that 15 days waiting for it, I discovered that they can't help me to carry it to my house.
Of course I returned it, after more that a week they don't give me my money back, They have ruined my Christmas.
Dear Cristin, we do write delivery conditions clearly in your order confirmation email. I assume we received th piano back now and refunded you its amount. All the best for 2017, Fran.
I bought a Protec 316 CT case for French horn from the site Thomann.de. The product is excellent and sent from Germany to France it was received within the specified period and very well wrapped The site seems to be excellent.
Hello Martin, we are happy to hear that you appreciate our delivery service to France.:-) Best regards, your Thomann team
I ordered plenty of times there and never had problems. Fast shipping and easy return system in case you don't like a product. 100% reliable shop in my opinion.
Thank you for the review, Frank! All the best, your Thomann team
Good products, they have their won brands and they have a nice price/quality ratio.
You can find very well known brands on this site.
The costumer service is quite helpful and competent for the most part.
Delivery is fast but expensive.
They have fixed delivery fee that, to my Country, Portugal is quite expensive 20euros no matter if the article in question is just 1euro.
Free shipping is only for orders over 200euros.
Dear Sergio, thank you for your review. Indeed 20€ shipping costs can be expensive for a 1 euro item but it's quite unexpensive for a heavy amplifier. We do offer this as a flatrate and give free shipping on all orders above 200€. Best regards from Treppendorf, your Fran.
From the business
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Anders, could you please send an email with your customer number to social@thomann.de? Then we’ll be able to locate your account and find out, what’s going on. Best regards, your Thomann team