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Thrive Market Reviews Summary
Thrive Market has a rating of 3 stars from 2,161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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Had used them many years ago and thought I'd give them another try...still lacking in giving what was advertised when I signed up...trying to get you at every corner. Glad I only signed up for a month so I can cancel.
Thrive is way hyped up and just did not meet my expectations. Definitely good if you an influencer and are receiving free items and or paid to purchase and give reviews, but for the regular people…it's definitely all hype.
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with Thrive Market didn’t meet your expectations. We aim to provide top-quality products at competitive prices. We appreciate your perspective and would love to learn more about how we can improve. If there’s anything specific you feel could make your experience better, please don’t hesitate to reach out to us directly at help@thrivemarket.com. Thank you for giving us a try!
After the first order/free trial, I tried to cancel but stayed when their retention marketing chatbot offered an entire year for $9 so I stayed. Our household is only two adults. I find it to be just an online Trader Joe's but pricier with very, very small items. We have had 3 orders so far. It's mostly snack food and anything cold (frozen) costs way too much to ship unless you hit a high price for free shipping so we're not interested in that. I really didn't appreciate that you had to sign up before even seeing their selection of items. I was thinking they had fresh produce (they do not) and better selections of meats/fish (only a few frozen options with high shipping costs). I don't love that they advertise as affordable but a single-serving bag of peanut butter pretzels is $6. Most of the snacks are teeny tiny but cost the same as family-sized portions. There are some good snacks but we are still spending the same amount on full grocery trips so it just feels like a luxury add-on and not an essential subscription. Packaging is insane - I know it's to keep everything safe but with an order of ~20 items our trash and recycling are full of packaging. They individually wrap things in mile-long rolls of brown paper. It feels a little silly to go through all of that for snacks. We'll keep ordering for fun but won't be renewing after the year is up.
Thank you for sharing your detailed feedback with us. We really appreciate you taking the time to share your thoughts on the service. We understand your concerns about pricing, product selection, and packaging, and we’re sorry that it hasn’t quite met your expectations. We’re always looking for ways to improve and provide a better experience for our members, so your input is truly valuable. If you have any specific items in mind that you'd like to see, feel free to reach out to us at help@thrivemarket.com, and we’ll be happy to pass that along to the appropriate team. Thanks again for giving us a try!
It says I've saved over $159 dollars so far from my first order... ummmm, well, we can debate that. Also, at the checkout, it said if I 'ship now' vs my regular ship date, I'll save an additional $17(ish). So I went ahead and shipped now. Saw no difference in my credit card charge...
I'm sure it's a lovely company and I'll definitely try it again, but so far based on these, I will watch my charges and savings closely.
Thanks for sharing your experience with us. We completely understand your concerns and appreciate your attention to detail. The savings shown are based on the discounts you receive through membership, but we know it can be confusing at times, especially with additional offers like the one you mentioned. We’ll be sure to pass your feedback along. If you notice any discrepancies in charges or savings, please feel free to reach out to us at help@thrivemarket.com, and we’ll be happy to look into it for you. We appreciate you giving us a try!
Poor customer service from abroad, of course. Bring customers back to the USA. Gift with purchase doesn't work most of the times / not offered. Products are relatively expensive for what they are and often found cheaper elsewhere. The auto replenish is annoying and if one is not careful, it auto-ships the entire cart in a month. By default they have this "worker safety" surcharge fee on all orders. You can turn it off but by default they add it. Thrive misleadingly does the above to squeeze every penny from you while paying a $60/yr membership - as if that was not enough in itself.
Thank you for sharing your thoughts. We're sorry to hear that you’ve had a frustrating experience. We understand that some features, like recurring shipments and the membership fee, can be a bit overwhelming, and we appreciate your feedback. We aim to offer value through discounts, exclusive sales, and other perks, but we understand that not every feature works for everyone. If you ever have concerns about your orders, charges, or need assistance with managing your membership settings, please feel free to reach out to us at help@thrivemarket.com. Thank you for giving us a try!
I always order my baby formula from thrive it shows up in time. My husband love the peanut crackers. Looking forward to to order more in future
Thank you for your feedback! We’re happy to hear that your baby formula arrives on time and that your husband loves the peanut crackers. However, we noticed the 1-star rating and would love to understand how we can improve your experience. If there’s anything specific that didn’t meet your expectations, please feel free to let us know at help@thrivemarket.com We’re always here to help!
Not a lot of choices. Too expensive. Can buy cheaper at grocery store. False advertising. Will be canceling membership. Another company scamming customers who are struggling.
Hello Kim, we appreciate your feedback! Our goal at Thrive Market is to ensure you’re getting the best prices possible. If you happen to find a lower price elsewhere, just share the link with us in chat, and we’ll happily match it for you. As a member, you also unlock access to exclusive sales, free gifts, and over 700 Thrive Market brand items. For any additional questions, our Member Services team is available 24/7 at help@thrivemarket.com or via chat. We appreciate you giving us a try!
Prices are more than local grocery stores who deliver and it stated EBT/SNAP was accepted. Apparently just a few areas not all states. Really wish I didn't spend the membership fee now knowing this.
Also, the fact that you have to purchase 2 of each item in order to receive a "deal" is not a deal!
Hi Char, thanks so much for your feedback! At Thrive Market, we’re fully committed to providing our members with unbeatable prices and deals. If you find a lower price for an item online, just send us the link through chat, and we’ll match it. Plus, as a member, you get access to exclusive sales, free gifts, and 700+ Thrive Market brand products that are high-quality and budget-friendly. If you have any other questions, our Member Services team is here 24/7 at help@thrivemarket.com or via chat. Thank you for giving us a try!
Thrive Market needs to have more accurate suggested retail prices. I'm constantly seeing products even with the discount is a lot cheaper at my local store. I know they price match but why would I pay for a subscription to get something at my local store for free.
Thank you for sharing your feedback with us! We understand your frustration, and we’re always working to provide the best possible value for our members. While we strive to offer competitive pricing and exclusive discounts on thousands of products, we recognize that prices can vary from store to store. We do offer price matching to ensure you’re getting the best deal, but we also know that the convenience of shopping with us, along with the wide selection of high-quality, natural products, adds extra value for many of our members. Your subscription gives you access to not only discounts but also exclusive sales, free gifts, and product consultations, which can be a great benefit if you're looking to explore new products or brands.
That said, we genuinely appreciate your input and will continue to assess how we can improve our pricing and overall value for members. If you have any other suggestions or concerns, feel free to reach out to our Member Services Team at help@thrivemarket.com. Thank you for choosing Thrive Market!
I came on to buy just the few items I can't get anywhere else. Now at checkout it seems it forces me to autistic. Of course, it tells me I can quit at any time. I didn't want to start to begin with. This will be my last order for sure.
We’re really sorry for the confusion and completely understand your frustration. Our Autoship option is entirely optional, and you can opt out at any time. Simply head to the "Autoship" tab in your account to manage it, or reach out to our Member Services team at help@thrivemarket.com for assistance. We want to make your shopping experience as seamless as possible and truly appreciate you giving us a try. If you ever decide to return, we’re here to help!
I have been using Thrive for maybe 4 months now. I do love their products and I love the idea that I can do my shopping online, not have to go anywhere, find great new items that I would not normally try and their prices aren't bad either. And, my 2 yo son like their items too. However, I order both pantry and frozen monthly. My employment only pays once monthly, so I try to order everything for the whole month in one order. So, when I order both pantry and frozen and my frozen order comes a week or two later than my pantry order, you can imagine how financially challenging that is. I can't do anything with buns and no burger...so I then I have to go to the store and buy more frozen foods, that I wouldn't need, if my frozen box arrived on time. My last frozen order arrived two whole weeks after I ordered it and everything was thawed out. Sure, I got a credit to my account, but that doesn't help me and my toddler eat for now three weeks of no frozen foods. I will definitely be finding another online option that can get my frozen order to me, in a timely manner.
Thank you so much for sharing your experience, and we truly appreciate your kind words about our products. We’re sorry to hear about the delays with your frozen order, and we completely understand how frustrating and challenging it is to manage that, especially when you're trying to plan for the entire month. It’s disappointing to hear that your last frozen order arrived thawed, and we sincerely apologize for the inconvenience that caused. We understand the impact that has on you and your family, and we’re sorry we didn’t meet your expectations this time. Your feedback is incredibly important, and we’ll be reviewing our shipping processes to help prevent this from happening in the future. We’d love the chance to serve you better if you decide to give us another try down the road. Please reach out to our Member Services team at help@thrivemarket.com if there's anything else we can do to assist you.
Thrive Market ought to pay me for my time wasted shopping on their website. There used to be a well-functioning website, where shopping was a breeze, but for like the last 6 months it has gone haywire.
First I hate the subscription option button on each item. It is very confusing because it is placed where you would normally click to order a one-time only purchase. After fiddling around, I figured out how to remove and item on the subscription but then tried to remove the whole subscription service and it is impossible to do, so I am always getting reminders when my next delivery will be. Then I stress about what are they charging me for. Also their PayPal option doesn't work most of the time. I have no problem using it while purchasing on other websites. And last, lately my essentials are often out of stock. This will be my last order
We’re truly sorry to hear about your recent experience on our website, and we completely understand your frustration. We also recognize how disappointing it can be when essential items are out of stock. Your feedback is very valuable to us, and we’ll be reviewing these areas to improve the experience. If you have any further concerns, please don’t hesitate to reach out to our Member Services team at help@thrivemarket.com. Thank you for giving us a try, and we’re sorry to see you go. If you ever decide to return, we’d love the chance to provide a better experience for you.
I like the products I order from Thrive, but I hate when it's time for my order to review, you have put things in my cart that I would never order and I have to delete them. You have no right to put anything in my cart - EVER. And this time, I had my order ready, checked it and the price because I'm on a limited budget, and now that it is processed it is about $15 higher than it was when I checked it yesterday. I will not be renewing when my subscription is up for those reasons. I like the products, but there is absolutely no need for this deceptive marketing, and for that reason you will be losing me as a customer.
We’re really sorry to hear about your experience, and we completely understand your frustration. It’s never our intention to add items to your cart without your consent, and we apologize for any confusion this may have caused. Regarding the price change, we’d be happy to look into what happened and make sure this doesn’t occur again. We truly value your feedback, and we’re sorry to see you’re considering not renewing your subscription. Please feel free to reach out to our Member Services team at help@thrivemarket.com. We’re here to help. Thank you for choosing Thrive Market!
BOTH of our orders have been delivered to the COMPLETELY WRONG address and there has been no resolution. Very disappointing and frustrating experience.
We’re really sorry to hear about the delivery issues with both of your orders—that’s definitely not the experience we want you to have. To resolve this matter, please reach out to our Member Service team at help@thrivemarket.com, and we’ll be happy to investigate further and assist you. Thank you for your feedback and for giving us the opportunity to make this right. Thank you for choosing Thrive Market!
Not one order has been timely and my yogurt, which was the wrong yogurt I don't even like that kind of yogurt didn't get here for two weeks because your employees did not put my address down now. I've received stuff from you before so I know my address is in your system.
Return my membership $60 is a lot of money to give away for bad service
Thank you for sharing your feedback. We are truly sorry to hear about the delays and the issues with your recent orders. We understand how important it is to receive your items on time, and we sincerely apologize for the inconvenience this has caused, especially with the incorrect yogurt and the address mix-up. We would like to further investigate this, please reach out to our Member Services team directly at help@thrivemarket.com, and we will be happy to assist you with both the order and your membership concerns. Please know that we take your feedback seriously, and we're here to make things right. Thank you for choosing Thrive Market!
Feeling screwed from day 1.
The $60 subscription offer is not $60. It is "up to $60" from a list of stupid items to select from that are not even worth close to $60.
On top of that, they advertise huge discounts, that are completely disconnected from prices in the market. Showing me an article at $3.25 vs $6.99 regular price. That article is at $3.99 everywhere.
Not a good start at all…
We're really sorry to hear you're feeling frustrated, and we totally understand how disappointing it can be when things don’t meet your expectations. It’s never our intention to cause any confusion or inconvenience, and I truly apologize for that. We take feedback like yours seriously and want to make it right. Please feel free reach out to us at help@thrivemarket.com so we can look into your specific situation and help resolve any issues you're experiencing. We're here to ensure you have a better experience moving forward, and we appreciate the opportunity to make things right. Thank you for choosing Thrive Market!
Heavy synthetic fragrance on food items. I am a doctor of epidemiological studies and I cannot express more emphatically to you or how bad this is for your neuroendocrine system. Anyone with any kind of chronic or autoimmune illness needs to stay very far away from these types of scents especially on food. There needs to be a lot better oversight contamination. The second issue is that they use on trac so good luck getting your deliveries in any kind of timely manner. You may think to yourself, I'll just purchase some frozen items because surely they will have to arrive on time and nope, they will still arrive leaking and getting all over anything it touches. Not fun when you live in Bear country.
Thank you for sharing your concerns. We take your feedback seriously, especially regarding the use of synthetic fragrances and the impact on health. We understand how important it is to avoid contaminants, and we will review this issue with our team to ensure we are offering the best possible products for our customers. We're also sorry to hear about the delivery delays and issues with packaging. We strive to provide timely and secure shipments, and we’ll work on improving this experience. If you have any further concerns or need assistance, please don’t hesitate to reach out to help@thrivemarket.com. Thank you for allowing us a chance to make this right!
I found the portions of the products to be far too small for the average American diet of 2,000 calories per the price point of the products. I understand they're a higher quality, but it just isn't a viable alternative to brick-and-mortar grocery stores when you're on a budget.
Thank you for your feedback. We understand that portion sizes and pricing are important, and we’re sorry to hear our products didn’t meet your expectations. While we focus on high-quality, organic options, we know it may not always align with every budget. If you have any specific concerns or suggestions, please reach out to help@thrivemarket.com. We appreciate your input. Thanks for choosing Thrive Market!
Site is really difficult to use, difficult to accept my credit card! Somehow things got in my cart I did not put there! Shouldn't have to keep taking things out. Won't take dates just keep asking over and over for the same thing.
Thank you for sharing your feedback. We’re very sorry to hear about your experience. We value our members and want to ensure they have a seamless experience while navigating our site and placing orders. We would like to look into this further. If you have any additional questions or concerns, please don’t hesitate to reach out to us at help@thrivemarket.com or through chat—we’re here to help!
I think Thrive offers a lot of value. However, I dislike how things can get set to autoship without your realizing it, how it automatically renewed my membership when I'm pretty sure I disabled that, and how their bribe/credit to keep my membership had a short expiration date I almost missed. I don't like this way of doing business and I'd rather just go to the store.
Thank you for sharing your feedback. We’re glad to hear that you find value in Thrive Market, but we’re truly sorry to hear about the issues you’ve experienced with Autoship, automatic renewals, and the short expiration on the exclusive offer to keep your membership active. We understand how frustrating these situations can be, and we take your concerns seriously. We always aim to make our processes clear and transparent, and we’re grateful for your input on how we can improve. If you ever decide to give us another try or need assistance with managing your account, please feel free to reach out to our Member Services team at help@thrivemarket.com or through chat. We genuinely appreciate you being part of our community!
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We understand your frustration and appreciate you giving us another try. We aim to offer a valuable experience for all our members, and we’re sorry to hear it didn’t meet your expectations this time. If you have any questions or need assistance with your membership, please feel free to reach out at help@thrivemarket.com or through chat. We're here to help!