Thrive MarketReviews 2,160

Thrive market is the BEST source of organic and healthy foods for my family, especially my granddaughter! She loves the toddler treats!

While I appreciate the convenience and curated product selection, I've encountered several issues that have made it difficult to justify continuing my membership. Most notably, many of the items I want are often out of stock when it's time to place my order, even if they were previously in my cart. This has happened repeatedly and undercuts the whole value proposition. More concerning, however, was a recent order where I received a single jar of mayo—nothing else, and was charged $15 for shipping. This felt excessive and left me wondering how this type of fulfillment decision made it past quality control. Combined with pricing that is often comparable to or higher than my local grocery store or direct retailers, the overall experience has been disappointing.

I got a free one year membership so I decided to try it ou. T After the initial set up (forces you to answer multiple questions to get into the store), it apparently put a bunch of recommended items in my cart that I did not choose. The worst part is that I got an email that my items were going to ship if I didn't edit my cart. I didn't choose any of these items and had I not paid close attention, they would've shipped everything and charged me. Slimy practice. I deleted everything and then went back in today to browse and had to answer all the same questions again before I could look at anything. Sure enough, it added a bunch of items to my cart. Then, after adding some of my own items, I realized that some items showed a quantity of 2, and you could only get them if you added 2 or more to your cart. I won't be renewing after this. The website is a pain, I don't want to spend time answering a bunch of questions and then going in and deleting things I don't want from my cart. Just let me shop!

I was optimistic at first, but I have slowly gained confidence with ordering products through Thrive.

I really love the idea of a healthy market with better products and ingredients. That being said, I do not like the format of having to pay for a membership. Walmart offers a very similar product with many similar groceries for free. Even with purchasing the membership on discount, it feels unnecessary. I also do not the format on the website of everything being "on sale" and "marked down". It feels like everything was just marked up and then "discounted" to make people feel good about their purchase. Many of these same items I can find for the same price or cheaper at other stores.

I recently received an order where one of the items I ordered arrived open inside of the box (popped along the seam and I did not use a razor to cut open box). I reached out to the chat function where they issued me a refund for the item however I was going to still be left to pay shipping if I reordered the item myself. I then was chatting with a live agent explaining the situation and that the item I ordered was needed this week for a breakfast event I was hosting. The live agent never once apologized for the problem with my item, stated that they issue refunds when there are issues and don't ship single items because they are an eco-friendly company to which I responded unfortunately it wouldn't be eco-friendly since the item arrived unusable and had to be thrown away. After several minutes of her checking what she could do for me she gave me a free shipping code. Despite asking for them to reship the item to me I had to then go order the item myself use two different coupon codes to get the order covered and now I'll wait the arrival of my item to see if it comes in time. I was dissatisfied with this customer service experience and is likely changing my philosophy on utilizing Thrive going forward.

The price that you get for the products and quality is unmatched. I feel like this is a wonderful option for our family when living on a budget!

Way too expensive now I see why I left the first time. I hate how you are forced to upgrade. I will be canceling my membership for good! I don't know why I wasted my time

The website is designed to force you to upgrade. Once you click on website you don't have the possibility to review website without joining first off. I will be canceling but after paying 13 dollars just to see if it was worth it. I was interested until I released i had two boxes since I selected frozen food and pantry. There is two separate charges and I had to meet the minimum ordering for each to get free shopping. You are not saving any money in the long run if you have to pay a mo they free and shipping.

Cheaper than grocery store for sure. Excellent products and really good deals. Great customer service and fast shipping.

I tend to eat the same foods, once I try and like them.
Thrive makes it easy for me to get the best deals on the food I enjoy.
I have been a customer for a long time and enjoy my experience with Thrive!

I live in a rural area so finding certain things are hard and impossible to find cleaner options of. I use thrive a lot of a bunch of small stuff and always price check Walmart for example

THEY SIGN YOU UP FOR AUTOSHIP - UNKNOWINGLY AND SHIP WITHOUT STUFF IN YOUR CART WITHOUT PERMISSION THEIR 'CHAT' IS RIDICULOUS AND THEY DON'T ANSWER THE PHONE SCAMMERS

Not only did Thrive make a mistake in canceling my subscription and then not giving me my refund as they promised, but they also didn't give me my gift for subscribing in the first place. Also, when I went to my phone to check on an order, the app wouldn't connect me to my account. Stay away from this company. I don't care what the quality of their products are, their customer service is HORRIBLE. I belong to three online services to buy my food, Thrive is hands down the worst company to work with. DON'T JOIN.

Thrive Market used to have a much better selection. Usually, I can find items cheaper at a local grocery store. I keep hoping the selection will return.

Very confusing, back and forth, hard to find items, told I could compare pricing have no idea how, keep to hire more people need

First time trying this. Not impressed. Where are all those foods and veggies they show in the commercials. Where are the so called savings. Prices are too high to begin with.

🚨 If you're thinking about signing up for Thrive Market, DON'T! This company engages in fraudulent recurring charges, ignores cancellation requests, and refuses to refund customers who were charged without consent.

Here's what happened to me:
I canceled my membership after my first and only order in 2017.
Thrive Market kept charging my PayPal account (*******@usakeratin.com) every year WITHOUT MY CONSENT.
In 2021, I disputed the charge, and they refunded me – proving I never wanted this subscription.
Instead of stopping, they reactivated my account in 2025 and charged me AGAIN!
I contacted them multiple times (Feb 25 & 26,2025) and was ignored.

Total Money Thrive Market Took Without My Consent:
$59.95 – 02/23/2025
$81.91 – 02/23/2025
$59.95 – 05/22/2020
$59.95 – 05/22/2019
$59.95 – 05/21/2018
💰 Total Fraudulent Charges: $299.75

Thrive Market's Response?
🚫 They admitted my account was canceled in 2021 but still reactivated it in 2025 without my consent.
🚫 They refused to process a full refund and kept stalling.
🚫 They only agreed to refund 2 charges but ignored the rest.

How is This Even Legal?
Thrive Market is knowingly engaging in deceptive billing practices by keeping old subscriptions active, even after customers cancel. This is outright fraud, and I will NOT stop until they are held accountable.

Actions I Am Taking:
Filing chargebacks through PayPal & my credit card provider
Reporting Thrive Market to the Federal Trade Commission (FTC) & the Consumer Financial Protection Bureau (CFPB)
Filing complaints on BBB, TrustPilot, and every major consumer watchdog site

💥 If you value your money, avoid Thrive Market at all costs. I will keep fighting until they refund every last dollar they stole from me.

🚨 DO NOT sign up for Thrive Market unless you want to deal with fraudulent recurring charges.

Enrique Reyes

The website did not explain how to navigate the website. I was disappointed that the membership doesn't allow one chance to see what can be purchased before buying a membership. Order #__________. I was disappointed by the process.
Susan Johnson
4007 Manner Dale Drive
Louisville, KY *******.

Had used them many years ago and thought I'd give them another try...still lacking in giving what was advertised when I signed up...trying to get you at every corner. Glad I only signed up for a month so I can cancel.