TicketmasterReviews 460

Sold my 2 tickets to a football game in October of 2013 on their site. It is now December 2013 and I have yet to see a dime of the money. I am Canadian so they say they can't verify my account but no where on the site does it say you must have an american bank account to sell the tickets. Anyways I have been on the phone with them 5-7 times and nobody there knows what the hell is going on and nobody can get me my money. I have emailed them at least 12 times and I get responses that you have to verify your account even though I explain to them in every email what the problem is. They are absolutely the most brain dead customer service people I have ever encountered and the worst part is there is no accountability at all. Nobody is taking my problem and even attempting to solve it.

My advice, if you have tickets to sell, always do it on Stubhub. You always get your money no issues at all. I will never use ticketmaster again to sell tickets.

I purchased these three tickets because on the website it says it is a "Home Game" for New Orleans. By following all the instruction, got three tickets. However, it turns out that the game is in KY not in New Orleans, LA.

Called the customer service, 100% sure, that is your fault. Customer services and the manager says, because it is preseason, so the buyer should know that the home game on the website does not mean it happens on Pelicans home arena, New Orleans. The the buyer has the responsibility to read all the agreement on the website.

I argued it is because of the first step on the website says this is a home game. That is why I just follow all the instructions and clicking next steps.

But they are saying that this is not a misleading information but it is a misunderstanding of the buyer. After they ignored their mistake and denied everything, they insisted it is my fault totally. So, yes, it is my fault, I should not use this website at all.

Please be very careful, you need to read all the agreement carefully, do not misunderstand any words, if you want to use this website.

Do not use the email, because there is no email replies, and calling the customer service, Oh, yeah, almost forget, do prepare some emergency medicines in case a heart attack.

It is funny when I write this review, but still think it may help somebody, because what happened to me is something that will happen to you someday, period.

I called in and received the absolute worst service. The tickets that were transferred to me under the auspices of your website were fraudulently purchased. Once you discovered the fraud, three weeks ago, you notified the perpetrator himself and did not notify the actual supposed ticket holders. Thus, on the day of the event I am unknowingly without tickets.

It should be your responsibility to notify current ticket holders if they have been misinformed. I will do everything in my power to avoid using your system and will avidly convince others to do the same.

When I called in you were unhelpful and unwilling to make any reparations. If this is what you call customer service, you are one big joke that is destined to fail as more accommodating and flexible companies inch their way into your customer base.

Why build a transfer option into the framework of your website if you are going to jack to protect your customers from Fraud.