TillysReviews 306

I bought this belt on 4/12, wore it 4/15 for less than half a day before it snapped. Took it into Tilly's for a refund with receipt, however the sales associate denied the return as it did not have the tags and simply said "call customer service". This place expects customers to keep all tags in hopes it's not defective; and they do not stand behind their products.

I went to the Lakeside mall in Sterling heights mi. The employees had the worst customer service ever! Not to mention clueless about their sales! There was a sign that said clearly 50 percent off and all you see is tshirts so I confirmed if the tshirts hanging were actually on sale. He said yes. Then the cashier said no only the red lined clothing which didn't exist in this area. So asked for a manager who claimed it was the cashier who disappeared. So I then asked a different guy who claimed he was the manager to cover for the girl that hid. I took him to the employee who verified the shirts were on sale and he said did you tell her that and he goes well I guess. And they couldn't find anything in this area on sale and still wouldn't sell it for the posted sale price.

Terrible customer service! Package wasn't delivered to mailroom in condo complex, it was left "at gated
Driveway" in a large city and they refuse to refund. DO NOT purchase anything from this company! Buyer beware!

The shipment is too slow, they took more than 17 days to deliver to me, the customer service is very bad, the page is very slow, I will not buy anything in trillys again, I absolutely do not recommend Trillys.

El envio es demaciado lento dentro de USA, tomaron mas de 17 dias en entregarme, el servicio al cliente es muy malo, su pagina muy lenta, Ya no vuelvo a comprar nada en Trillys, absolutamente no recomiendo a Trillys.

This store DOES NOT HAVE SAME DAY CURBSIDE PICKUP! I ordered my husband's Valentine's gift online at 9:00am and I thought I would run by after work to pick it up since Tilly's offer's this service. However when I called the store and asked when it would be ready the girl on the phone stated that they fulfill all their orders at 8am and will NOT fullfil anymore orders until the next day! So DO NOT order anything online if you intend to pick it up the same day because they are false advertising same day curbside pickup! I even asked her if there was anyway she could fullfil my order because it was a Valentine's Day gift and she refused. Poor Customer Service! I'm very disappointed because I do love Tilly's and so does my Husband but after this I'm taking my business else where. ‍

DO NOT ONLINE ORDER FROM THIS PLACE. You will have a 1-10 chance of getting it. Shipping is HORRIBLE and customer service is atrocious I am so surprised that with all these bad reviews the CO of this company is not doing a damn thing to fix this. NEVER AGAIN WILL I EVER...

Please don't shop here. I purchase an item online never received my full purchase. Missing half my order contact Tillys never got a response from them. I was lucky to get my refund back thru PayPal. Also it took over two weeks to get my order.

I order a pair of shoes for my daughter on 12/10 they promise they will be here before Christmas since I order before the date which they mentioned that was the 15 well call them on the 21 for order status they say that will be here next day I call back again the 24 the guy was very nice and again for the 3rt time assure me that they be here the next day since I order before the deadline well Christmas arrive Nd not present for my child call back on the 28 the guy was rude and told me that the deadline was the 9 ok weird I was told 3 times even before I purchased just to be sure and they were clear was the 10 I understand is the holidays but 29 to deliver a pair of shoes? I ask to speak to the supervisor I was told if my shoes would arrived on time I will be compensate again she just say sorry I can offer you 20% that was insulting terrible costumer services the shoes were 130 shoes no super expensive but not cheap and was the gift for Christmas for my child I got them on the 29... I chose your company to spend my money and honest I'm sorry is not the way to treat a costumer you fix the problem is your fault I got false information from 3 of your employees very dishonest to keep laying to me and all you say is sorry and I will do 20% never again will order from this company... every oder place I order things for Christmas stuff manage to send everything in the time frame the promise. After feeling insulted with the 20% offer I told her how terrible of manager she was she give me a 30% whatever overall horrible experience is the principal of the whole situation

I ordered Jeans online, and they came fast, accurate sizing, and good quality. I am happy with my experience amd the store.

I ordered a hoodie and pair of pants. Only the hoodie showed up and when I called to get a refund for the item that never arrived they told me they couldn't refund me. Customer service is trash, and they basically robbed me of $68. Never shopping with them again and I recommended you don't either unless you want to get robbed.

I bough a package and it never came I got it again and it never came again scammers I'm mad I really needed clothes and now I don't have money to buy more scammers picture it says it came when it didn't

Do NOT order from this company! Between them and their shipping service, it's the worst online order experience ever. Was completely ripped off with no compensation what so ever. Really wish I had read the reviews before ordering from them. Seems to be this piece of $#*! company sucks far more than they are even remotely decent

I ordered a pair of shoes from this site a month ago. When the delivery date came I never received them. I called both FedEx and Tillys customer service lines and they said that the package was delivered and it never was. They filed a lost package claim but it got denied and they tried to cheat me out of my money. I reached out multiple times and they did not help; said I would get store credit but never received it. DO NOT ORDER FROM THEM. They will steal your money.

I ordered a package worth almost $300 and it never showed up and tillys costumer service team won't do anything to help. They say that they don't protect shipping so they can't help me any further. Every time I tried to call no manager is available to help help. This has been ongoing since September 9

I spent almost $100 on an online purchase. Tillys must have a contract with ontrac to steal peoples money. Case is closed tillys said ontrac "delivered" my package.
I called customer service and they told me to call my bank and dispute the purchase. That is FRAUD.
I never received my package. I won't shop at Tillys anymore. I buy all my brothers and sisters gifts there.
I will post anywhere I can for people to not shop there. I will picket your store and hand out flyers that
Tillys steals. Tillys has no problem STEALING customers' money. Other people have written that they never got their packages and never got a refund. Wish I could give negative stars.
Tillys keep up your ILLEGAL practices you won't be in business for long.

I ordered 8 t shirts received 1 never seen the other 7 trying to get ahold of a store representative was hell took them one hour to answer just to tell me what I already knew that there was two deliveries made wich only received one. One t shirt and my delivery status keept changing same day n finally stated it was delivered at 9:44 never happened Ontrac company is a fraud n Tillys has said pretty much not being reimbursed 189 dollars

After reading the negative reviews I was not sure if I would try this site. But, fortunately I gave it a try. Today I received my package. The Vans sneakers are exactly what I ordered. I have been looking for those specific sneakers for my teenage daughters for months. Very happy to find it at Tillys's website.