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TippyToad Reviews Summary
TippyToad has a rating of 4.8 stars from 92 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TippyToad most frequently mention customer service, family reunion and graduation party. TippyToad ranks 7th among Party Supplies sites.
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The ordering was easy and I got my glasses fast but the box was crushed and one of the cups was broken needs better packaging protection I guess
I found the ease of ordering my cups were extremely easy. Very happy how they turned out
Thank you for the review, Kathy! We're glad your experience placing your order was extremely easy! That is our goal and it helps us know we are accomplishing our goal when cusotmers like your provide such great feedback. Please let us know if there is anything else we can do to help you.
The original cups I ordered were unavailable. I got a message needing immediate approval to change them. I did since the ones I really wanted and ordered were unavailable. I do not like these as well and cups do seem smaller than a normal 16oz cup.
Thank you for your review and your feeback, Ellen! We are very sorry the manufacturer discontinued make the purple frost color cups your originally ordered. The manufacturer discontinued the purple color frosted cups because "they did not sell well". We disagree but it is our of our control. Regarding cup size, the 16 oz. Frosted cups will hold exactly 16 fluid ounces when filled to the brim (without ice). This is the industry standard. Please do reach out to us if there is anything we can do to help you.
Really nice cups to fill with candies for my son's rehearsal dinner treats. Printing and design on cups is done perfectly. Very pleased with my choice.
Thank you for sharing your experience Karen! We glad you like your personalized wedding cups. They will be awesome favors! Best wishes!
Cups were easy to order. There were plenty of designs to choose from. We were allowed to put design/writing on the front and back of the cup. Order came in quickly.
Thanks for the review Jeffrey! We appriciate you choosing Tippytoad for your personalized wedding cups. We're so glad you like your cups. Best wishes!
I had a great experience creating my personalized cups for the wedding! It was an easy process and the product was delivered quickly and the product arrived just as ordered. Looks great will be a fun addition to the wedding!
Hi Connie and thanks for your awesome review!:-) We're so glad you like your personalized cups and your order experience. We are working hard every day to make our orderin process the easiest the the best experience in the industry. Best wishes!
Awesome for our wedding reception for our guests! They turned out beautifully and are sturdy!
Thanks for the review, Jenny! We're glad you like your personalized cups and we know your guests will love them too!:-) Best wishes!
Thank you for the reivew, Jason. Always a pleasure serving you! Best wishes!
Ray at Tippytoad went out of his way to help me with an order that I purchase every year from them but has been more difficult to get since COVID. He was nice enough to call the company that makes the custom wine boxes and figure out some answers for my future orders. I highly recommend ordering from them. Thank you Ray!
Hi Jason. It was our pleasure helping you get what you needed. We look forward to helping you again! Thank you for the kind words!:-)
This is my 5th time ordering cups for our annual Halloween party. They always turn out perfect and exactly as I request. They are so fast with creating the cup and shipping, with a total of 6-7 days from ordering to receiving. Love tippy toad!
Thank you so much for the kind words Crystal! WOW! Five years! We LOVE taking care of our customers like you and look forward to serving you for the next five years.:-) Best wishes!
I am so happy to have found this company. Products shipped and arrived as promised. Great products! Love that I found a place that allows me to order custom products in lower quantities. Will be ordering from here again and again!
The ordering process was easy! Lots of graphics to choose from. Fast creations and shipping. Even fixed a spelling error without charging for the edit
I placed an order, then decided I wanted a different style cup. Their team responded right away and gave me a refund so I could purchase the ones I wanted. Greatly appreciated!
The cups are nice, but they are smaller than I expected.
The website is accurate about how many ounces they can hold, but I definitely overestimated the physical size of the cups. The ones I purchased will hold the desired 16 oz, but only if filled to the point of almost overflowing. I wish I'd gone with the 22 oz cups. The disappointment with myself for choosing this size took away all the excitement I had when I purchased them, but this was no fault of the company. I attached the image to show the style I bought.
I hope this helps.
This online store have really an awesome collections of decor items. We can shop personalized supplies, favors, and decorations to fit any theme. They also have great gift options to choose from at very affordable price. Fast shipping process.
Thank you for sharing, Celina! We're so glad you found Tippytoad for your personalized party and celebration decorations, favors and gifts. We look forward to serving you again for your next celebration. Best wishes!
I knew early on that I wanted to order souvenir cups but my timeline pushed it really close to the cut off but Molly was able to get my cups to my 2 days ahead of time! She even caught an issue with the colors that I picked, suggested a quick fix and made the correction. The cups were amazing and a huge hit! I will absolutely be ordering again!
Thanks for sharing, Deana! We're glad Molly was able to make a suggestion to make your personalized cups even better. That's what we do at TippyToad. We reviews every single order before it goes to production, looking for any mistakes or possible issues that need to be addressed. Oh, and we think Molly is awesome!:-) Best wishes!
My mat is perfect. So cute and thin enough to fit under the door. It is so cute and we have had lots of great comments on it. Thank you.
Thank you, Lorraine. We're so happy you love your personalized doormat! We're adding brand new Christmas doormats now and hope you will like those as well. We look forward to serving you again. Best wishes!
This was the second order I place for gender reveal cups, but it was the first time I placed a custom order. When I emailed my custom design in, Bailey was quick to respond and asked for some slight adjustments to ensure that the art team didn't have any issues with getting the best results printed on the cups. My order was estimated to arrive a day before my event. Not fault of TippyToad, only my fault for waiting until the last minute. I kept in contact with Bailey to make sure there were not issues with the order or production since I was cutting it close. Bailey kept in contact through the whole process and to my surprise, my order arrived 4 days early! I was so relieved and the cups turned out AMAZING! I will absolutely continue to use TippyToad for my future party needs!
Thanks for sharing, Amanda! We think Bailey is the best! We're glad your custom design turned out just the way you wanted it and that we could get your order delivered early. We look forward to serving you again. Best wishes!
Very easy to work with and great end result! Very happy with this company! Cups turned out exactly like i had visioned them to. Cant wait to give them away to my family members at our first camping reunion.
Glad you are happy with your personalized cups, Margie! Your family is going to love them. Best wishes!
Wow! I couldn't be more amazed by the service of Tippy Toad. It was thought that I made a grammar error and they wrote me an email before printing in order to rectify the situation. WHAT OTHER COMPANY DOES THAT? None! They were extremely personable and easy to work with. It's clear they want their customers satisfied! The delivery was earlier than anticipated and the product was exactly as I anticipated! Thank you Tippy Toad!
Thank you for the kind words, Colleen! We appreciate you sharing your experience with others and we appreciate your business. Yes, we want all of your customers to be satisfied. We truly mean it when we say your satisfaction is our greatest reward. We look forward to serving you again, Colleen. Best wishes!
After spending considerable time looking for the perfect party goods for my son's rehearsal dinner, I placed an order and paid for 2-day shipping. On the day I was to receive the order, I received a call from Bailey at TippyToad. Supposedly, the order had been shipped to one of their offices by mistake. Bailey asked when I needed the order, and I explained to her I needed it by the next day. I told her I was leaving town to attend my son's wedding, and the order was needed for the rehearsal dinner. Bailey had a very passive demeanor, regarding the situation. She said they would try to get the order to me, or they would issue a full refund. I stressed that they could overnight the order to me, and again indifference. At the time I asked to speak with someone else, and was told no one else was in the office. I asked to have someone contact me, and again the response was no one was in the office. Customer service does not appear to be a priority for this company!
Hi Allison!
Thank you for taking the time to share your experience with others. We value your business and your feedback.
We are sincerely sorry your order did not arrive to you within the two-day period you chose as your delivery method. Your order was shipped to our customer service office instead of your address. Why this happened we do not know but we are looking into it to ensure this does not happen in the future. We are shipping your order to you today via Next Day delivery for your to receive tomorrow as you have stated you need if tomorrow. You will be credited the full shipping amount you paid during your purchase.
What Bailey meant by "we would try to get the order to you by tomorrow or we will issue a full refund" is once the package leaves the door, we have no control of any unforeseen events like weather or traffic accident. We cannot make a guarantee on something we have no control over, hence, we are shipping your order to you today via next day air for delivery tomorrow. If, for some reason, your order does not arrive to you tomorrow, you will be issued a full refund.
Bailey was the only person in our customer service office at the time of your conversation. Due to the Corona virus Pandemic, most of our office staff are home. Bailey is an awesome customer service specialist and takes all issues with the utmost of concern and priority. Custom service is our number one priority.
Again, Allison, we are very sorry for this unfortunate incident with your order delivery and we apologize. We are doing everything possible to ensure your have your order for your son's rehearsal party.
Best wishes!
Raymond Miller
Owner
TippyToad.com
From the business
Bring a custom, one-of-a-kind touch to your party, shower, birthday, graduation, anniversary and all special celebrations. Order custom printed decorations, favors and unique gifts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonnie,
Thank you for the review and thank you for letting us know about the broken cup! Please respond to your order confirmation email or order shipment email and attach a photo of the broken cup and damage box, if you can, so we can contact our FedEx representative regarding this issue. We will be applying a 10% discount to your account for a future order to compensate for the broken cup. Thank you!