TireMartReviews 7,954

We can definitely confirm that your order was formally shipped out on the 28th, but sadly on the 29th we received word from the warehouse that a stock issue occurred, as the supply of tires ran and out and the few ones left were not in good enough condition to be sent. There was no intention to cause you an issue or waste your time, in fact that is exactly why we stopped the order! We did contact you as soon as we could, on the 30th, to offer you different tires (with a discount on any price difference) or a full refund. You opted on a full refund and we obliged, providing it minutes later. We do not have the same tires available, but we did briefly have some similar tires in stock that could have been offered as well!
Overall there was definitely an unfortunate issue here and we earnestly apologize to you once more, but we assure you that we did try to resolve it in a fair manner and that the situation was not intended!

Your order was placed on the 3rd after the advertised cut-off time, we processed it on the 4th and it was picked-up early on the 5th. FedEx attempted to deliver earlier today, on the 6th, but you refused the delivery.
Given that neither us, nor FedEx or really any company works on July 4th, we're genuinely not sure what you expected to happen.
All in all we're simply confused at what your expectations were or why you're upset; perhaps you were late with placing the order, but that has nothing to do with us, especially as we did everything in our power to get this out in time.

We'd like to say that you placed the Order after 1pm on the 24th, but we processed it on the same day anyway, although the actual shipping took place on the 25th (as advertised)! Afterwards there was a FedEx delay, but you did receive it on the 28th at 1:30pm local time!
With all of that in mind, we nonetheless deeply apologize that you could not reach us easily, that was clearly a legitimate issue on our end - we've been dealing with extraordinary amounts of incoming messages, calls and live chats, leading to very long wait times despite our best efforts. We've taken steps to rectify this and improve our service, as we do not wish anyone to wait so long - apologies once more for any inconvenience!

We do not claim same day shipping - we advertise that we ship on the same day if you purchase before 1pm Eastern; you purchased at 9pm Eastern. Your Order was processed thus on the 26th but, sadly, picked-up on the 28th instead of the 26th due to joint delays between us and FedEx. The Order was delivered on the 30th, which you yourself can verify with the FedEx Tracking Numbers we provided to you. We do acknowledge the delays with us and FedEx as well as that the tracking numbers were provided later than needed due to a software hiccup>
As such we earnestly apologize for any and issues on our part but your Order was nonetheless delivered to you in less than 5 business days!
With that said, we do apologize for the assorted issues with tracking your Order and for the communication delays, we've indeed been dealing with heavy amounts of incoming traffic!

We do apologize for any inconvenience, we can confirm that the Order was placed on the 15th in the afternoon and should have been shipped on the 16th - regrettably it was shipped on the 17th due to various local delays.
With that said, we responded back to you as soon as we could amidst heavy traffic and likewise provided you with FedEx Tracking Numbers as soon as they were updated within our system.
Naturally we do apologize for the unwanted delays, we're doing what we can to accommodate, improve in all aspects and avoid such uncharacteristic delays.

We can only earnestly apologize for the very odd and unique situation that took place. Certainly it is possible that a FedEx mishap occurs, but in this case FedEx (despite telling us otherwise) not only lost your Order immediately upon pick-up once, but two separate times - from two separate Warehouses. We do not want to make excuses or blame them, it is an extremely hectic shipping period and accidents can happen, but we want to reiterate that we did our best to ship your Order on time and as-advertised.
Once more we deeply apologize to you for the overall inconvenience but do assure you that situations like this are not the norm nor do they happen with any regularity.
There was no need to contact your bank - you can just contact us to ask for a Refund and we will honor it.

Such delays are not the norm and we do apologize about the entire situation. Your Order was supposed to be shipped on the 31st, not the 1st; on top of that our automated system failed and did not provide you with the Tracking Number right away.
We can advise that we've taken steps to alleviate issues like this and are doing our best to ensure that we always ship on time and inform our customers correctly!

We do understand your frustration and earnestly apologize, we always do our best to reach every single Customer in a timely manner as well as to honor our shipping promises. Sadly in that period there were some unfortunate local delays and warehouse issues that led to the situation at hand, combining with increases in incoming traffic, causing the communication and fulfillment delays you experienced.
We can say that such things are not the norm and that we've taken numerous steps to improve our service in face of these challenging circumstances.

We earnestly apologize about the difficulties you had reaching us. Please believe us when we say that such delays are not the norm, we do our very best at all times to answer any and all incoming communication within minutes; sadly, in recent times, we've simply been dealing with extraordinarily high amounts of incoming traffic. We're doing what we can to adjust, accommodate and improve our service. Some fulfillment delays and the software not updating you with the tracking number on time were unlucky additions to this situation.
Since then your Order was indeed delivered and we once more apologize for the uncharacteristically poor performance.

We deeply apologize for the delay you had experienced, as explained to you since then we sadly encountered a sudden and overwhelming amount of increased traffic, leading to the longer than usual hold times.
Note that our website's "search by vehicle" tool does have a few highlighted disclaimers to explain that the fitment only works for stock wheels and, even then, you should always compare your current tires to what you are buying.
As explained, we will do our best to help you with this Return and get the matter sorted all the same.

We do apologize, we did not wish to misrepresent our shipping policy in any way, as we do whatever we can to ship all Orders on time exactly as the policy you cited states.
To that end, we can explain that here our 3rd-party anti-fraud software placed your Order on extended investigation to ensure that it is legitimate - this sometimes happens and we apologize about the false-positive and the delay it led to.
We do have measures in place to avoid such delays, but sadly at the time there was quite the extreme amount of traffic, leading to this situation.
Overall we do apologize again for any inconvenience caused.

We earnestly apologize about you not being able to reach us, we're currently dealing with extremely elevated amounts of incoming traffic and were simply unable to respond earlier. Naturally we are doing whatever we can to improve our system and logistics to account for this.
Similarly, we will immediately investigate the fulfillment issues that are apparently affecting your Order and get back to you with more details!
Thank you for your understanding and once again apologies for any and all inconvenience.

Apologies but the Tires you purchased were clearly sold as blemished/like new, with no structural or similar issues/damage.
They were sold in an as-is condition and without any extended warranty outside of our 90-day policy; further, we do not manufacture Tires, we simply sell them.
Furthermore, your photos do not show weather cracking, the pictured issue is seemingly a result of the Tires being overloaded with weight. We cannot know how the Tires were or not used and what lead to their current condition.
We do find it to be both hostile and unreasonable to purchase blemished Tires without any warranty and to then contact us more than 1 year later to ask for a refund or replacements free of charge.