ABSOLUTELY DO NOT SIGN UP FOR A CREDIT CARD WITH TORRID!
I signed up for one today because they said I'd get 25% off my first online owner if I was approved for credit. I was approved. My total was $189.76. I entered my coupon code to get my 25% off, and my total changed from $189.76 to $263.92. I called to speak to someone and asked what was going on, and I was informed that if I used my 25% off coupon, I'd have to PAY FULL PRICE FOR ALL OF MY CLEARANCE ITEMS!
What kind of horse crap is that?!
So I thought, "Okay. No big deal. There were two Disney dresses I wanted that were full price." So I added those to my cart. One was $69.50 and the other was $79.50. I had my 25% promotion applied, and it told me that my subtotal before tax would be $149.00. Turns out that any Disney merchandise is EXCLUDED from the promotion. However, it wasn't going to tell me that. It still let me use my promotion. Thankfully I noticed; otherwise I would have paid full price for both items AND wasted my 25% off coupon. I was so disgusted, I deleted everything from my cart and left the window. That is one credit card that I will never use - not once.
I have never been so disgusted by a store in my entire life. I plan on spreading the news to every review site I can find.

I am a male crossdresser. The store staff is wonderful, very helpful,, and has always made me feel comfortable while shopping. They doo a great job helping me pick out items. Torrid is the only store I will ever by my bra and panties from. Their selection is always very good. I love they have a good number of matching bra and panty sets. The fit, comfort level is great. I have shopped in store as well as have had the store order items for me. I will be Torrid girl for ever.

The company was not responsive to my inquiries regarding status of my return / refund. I had to mail them the UPS tracking proof of delivery to get them to respond. I returned a pair of sandals which I did not wear because they were too small. I returned them the next day of receiving them. Torrid did not refund the ENTIRE AMOUNT OF PURCHASE! WHAT A RIP-OFF! I won't be ordering from Torrid again. I've never had this issue with EQUII.

We had torrid cash to use so placed a large order and had a difference to pay. I opted to pay it for my daughter... mind you this was memorial day weekend. It just went down hill from there and she never received the merchadise nor did she get new torrid cash because it was past the date. So what they said was since it was my credit card the package would have to come to me. And its been one bs line after another. I spoke with one supervisor and she assured me it qas taken care. It wasnt and now i am still waiting to hear from a supervisor. PLEASE do not use torrid online or store for that matter. They do not care about their customers. Spent over an hour to just make sure they refunded me for a return.

I love torrid, but their custor service sucks. And I felt like a idiot by the reps expressions for my concerns over the phone. For plus size clothes and the prices we pay, ya think they had more friendlier customer service people. I found long as I found my right size after a couple tries, I dont have the need to speak to a rep. I figured out how their sizes run and when I need to go up or down a size or order what I need. AVOID CUSTOMER SERVICE!

I hope if anyone has ever had to return anything after using a gift card to pay, they have had better luck than me. It's been over a month since they received the items back from me and they still have not sent me a new gift card worth over $80. I have called multiple times and always end up speaking to a supervisor who tells me they will send the request up to someone in the back office to review. NO ONE is reviewing anything! I am now calling them on a daily basis until they refund that money to me. HORRIBLE customer service and torrid has lost this customer for good.

When you are a plus size, getting the cool tshirts for movies and tv shows is all but impossible. Yoiu can get mens shirts with that awful ring neck. Not feminine and not soft. These shirts are so soft. I love them and keep buying more.
But the pretty, professional shirts are so often sheer. I can't wear them without finding something to go under them. Some things they make are so perfect for plus size women but others seem oblivious to our need for a real bra - spaghetti straps aren't sufficient. I just keep wondering where the disconnect is. Some things are so great and others are such misses.
They offer pretty cardigans but I can't keep gambling because sometimes one size is perfect and others it's too big and I hate doing returns. I LOVE the Doctor Who cardigan I purchased - it is thick, pretty and well-made but it is so big that I just wear it around the house. They need consistency,

I have shopped at this store for many years and it seems that the quality of their cloths gets worse and their prices get higher. I have returned some items for falling apart after washing (as directed) just once. This time is my last and final time I will NEVER buy anything from them again... I got a cute pair of skull sweat pants for Christmas this year and I love them but yet AGAIN after a couple of washes they now have a whole in the seam and the fabric seems to just be falling apart... very upset because I really like these. VERY UPSET

I am personally SHOCKED to see Torrid's reviews so low.
Torrid is the only store I shop at and I have been to numerous stores as well as ordering online. I have NEVER had an issue ordering from them and every single employee that I've met in each store has been really nice and helpful. I do most of all my shopping at the Rio Store in Gaithersburg, MD and customer service is always five stars. The store is always clean, they always welcome me when I walk in, let me know what sales are happening and we have great conversation while I am shopping the store. I have only had one issue ordering online but Torrid was quick to e-mail me and let me know that my order was going to be delayed and had already refunded my shipping money without me having to ask. Now I am a platinum shopper so I don't have to worry about that. I personally haven't dealt with calling customer service for any issues so I can't comment on that but if you have an issue and can't get help on the phone, try going to your local Torrid, you can return products ordered online, in-store and the employees are always so helpful!

I love them so much. My first time shopping there and I am so impressed. I've been looking for homecoming shoes for soooo long since I have wide and long feet. Then I found the shoes online, called, then went in to try on to make sure that they would work. They don't carry heels in store but the people working at the story were the nicest people and went to the back to check what have gotten returned. I was thinking to myself that the stars would have to align in order to have something that would work. They obviously did, because I wound up with the perfect shoes exactly what I was looking for and better yet they don't even sell them online anymore. This is now my favorite store and will be going back often.

Three strikes your out! Wearing a pair of pants I bought never worn before and I looked down and the seam is unraveling on my leg at work and it's back to school night and I can't even go home and change. A pair jeans I got started to shred on their own, And another pair of jeans that I really liked only worn them for about three months and they're falling apart where the button is and they're not tight jeans should last more than three months especially at these prices and they shouldn't disintegrate