I had the worst experience with the customer service department I bought a Tory Burch bag on November in 2018 and it's all ripped on the bottom I don't put my bag on the floor cuz it's bad luck that's how I was brought up by hanging on the back of my chair I called the customer service and told them and they told me there's nothing they can do cuz he was born in Woodbury Commons it wasn't for that they released or so the bag I had since November it's a few months old and I'm embarrassed to walk around with it cuz it looks like it's 10 years old so I wouldn't recommend anybody to buy Tory Burch bags in Woodbury common I guess you'll have to think there's no way you can get it this can you have to pay the full price in order to get your full service which I think is very wrong money is money the bed was over $300 and they treated it like it was nothing so in other words you have to pay $600 full price for being in order to get good customer service so I'd have plenty of bags before I would never buy another Tory Burch bag whether it's in Woodbury Commons or I got it for free just for the customer service they wouldn't help they didn't offer any discount for another bag I sent them pictures in the bed going to be the looks like it's 20 years old I wish I could put a copy of it on on the review

My mother shipped me a gift from Tory Burch in Atlanta. I had to exchange sizes and went in to the store at King of Prussia. I normally do not shop at Tory Burch since it is way out of my price range. The sales associate at this store was very nice and helped me find the correct sizes for my two items. Because there was a new sale, I also had credit and was able to buy a pair of flip flips for my teenage daughter who was with me. She was very excited. The items were beautifully packaged and the whole experience was wonderful, due in great part to the customer service.

Over the years, I have spent more money on Tory Burch items than I care to admit. Anyway, right before Christmas I spent close to $1000. 00 in one shop which included a metallic tote bag. Within 7 months later there were worn spots on the bag. Looks like dirt but it is more like metallic areas worn away when you look at it in person. I sent photo and complaint only to be told basically too bad for me; that it was over the 30 days and looked like wear on my part and some warning on using cleaning products which I did not use. So disrespectful especially to a customer that as I said spends more money than care to admit. So, I will never buy a Tory Burch product again.

My daughter broke my beloved Tory burch sunglasses that I got as a present from someone very special.

My husband suggested to call, and I scoffed him off saying, " what are they going to do about it?"
But I did call, and because my friend ordered them online, the VERY nice lady in S. Fla who helped me, put all of my uneasiness to rest. Not only wasshe able to look up the order, find it, and not only did I not get charged for ANYTHING, they sent me a brand new pair (overnighted) at no charge! She was probably one of the nicest people I have ever talked to! I don't remember her name, but I do know she has a daughter that is a special education teacher down there. Super sweet! It completely made my day, week, and month! I hope somehow this review can make it to her!

Bought a pair of shoes at the Palazzo store for the wife as a surprise. When I checked out they asked for her account info, and I was hesitant b/c it was a surprise and didnt want her to get an e-mail or anything. I was assured this is just to add to her account and nothing will be e-mailed. Next day, an e-mail was sent. I called the manager and she said it was a corporate generated e-mail and b/c her employee didnt send it there is nothing she can do. Not really happy. Wife loved the shoes though!

I received a gift from my daughter and returned it for a lovely navy blue tote bag which I might add was $200+, however I still had a balance of $35 which was applied to a gift card. At the time I was happy with my exchange and thought I would check back later to use the gift card.

Later turned in to two years as I was unable to use the card due to surgeries, ets. I was in Las Vegas where they have a Tory Burch in the Fashion Mall. I searched and found a pair of Flip Flops I liked and gave the gentleman the gift card to apply to my purchase and he said it expired. None of the stores I deal with have an expiration for gift cards. He told me to call the number on the back of the card. This is the most impersonal number you will ever encounter. I tried to get an operator and they say "Goodbye". And that is it. Guess you are just out of luck.

I recently purchased a high priced pair of shoes at Tory Burch. While I loved the shoes after wearing them one time I noticed that they were too tight- so much so that I had to take off the shoes and put on my daughters to avoid blisters. Today my daughter went to return them though it was 6 days past the 30 month refund date. I was extremly upset that there was nothign beyond stretching the shoes that they could do - not offering a pair of the same shoes, or even a cheape pair in exchange. I loved the shoes and it was mothers day so I was extremly dissapointed to learn that I couldnt get them back. I hope the stretching works, but given that this is a million dollar industry i know it wouldnt have been so out of the realm of possibility for an exchange on one pair of shoes.

I purchased a pair of the new style flip flops - LIANA THONG SANDAL and they are super cute and comfortable for the 5 minutes I had them on. The sandals have rhinestones that trace the outside of the shoe and when I saw them I did think about their staying power but purchased them anyway. Well - I put them on for the first time (beautiful sunny Florida day - I wouldn't think of wearing them if rain was in the forecast) and walked to my car, realized I left something inside, so I went back inside and retrieved what I left behind and when I looked down (yup - you guessed it) - a rhinestone was missing! For almost $200 I would have thought I could get some wear out of them before they looked like cheap knockoffs! Needless to say - I didn't run my errand but hopped on my PC to create a return back to Neimans AND write this review. My advice to Tory Burch is do not release a product until it has been proven to last more than five minutes.

Of course they canceled my order. And I was charged for pants, they emailed me 24 hours sale, I ordered the top as well to have a match, they never send me the pants. They basically lied, it's not the first time theybdo it. Will never order from them again, because they are not reliable company with expensive staff that made in China and not a great quality. I will share my reviews. When you call them, they just don't even care

Thank you

I absolutely love this bag, but the material is horrendous! I got it in white so I clean it every week as i use it quite often. It's in pebbled leather material so it's soft, but i find something WRONG with it every week! First was a long scratch and then, the leather near the lining at the back started peeling off and I ABSOLTELY DO NOT UNDERTSTAND WHY! I care for this bag dearly and i don't go throwing it around so CAN SOMEONE TELL ME WHY IS IT GETTING SO BAD? For your information, this bad has ONLY been in used for less than 2 months. I cannot even.

I ordered a very expensive coat the day they had their markdowns there were 4 left in my size. They charged my credit card and told me it will be delivered in two days. 11 days later the coat hasn't arrived. I called them and asked why and they told me that it was canceled. I never cancelled it. They don't have another coat to give me now. I lost their trust and and I will never buy anything in that store again. No other store did that to me before and I order clothing in many stores in line all the time. The order was done in the store by the manager of that store.

I purchased aTB McGraw leather hobo handbag at Nordstroms in 4-2018. By 8-2018 I had gone through 3 exchanges of the same style bag. The gold grommets where the metal hoops are located for the shoulder straps pop out after about 3-4 uses. I returned the first bag through the mail, for the 2nd and 3rd I went into the store. Two different store clerks told me TB handbags are hit and miss regarding quality and are notorious for being returned due to quality issues. Will never buy anything TB again!

I bought two bags from Tory burch website and there was no updates for a week after Order is CONFIRMED. I sent them numerous emails to chase up the updates and they never reply so i have to call them from Australia. You know what? They said my order has been CANCELED, its CANCELED but no one told me or emailed me before until i called them? What a $#*! service it is. The guy told me they will return my return in 3 days but its 3 days already and my bank said they still have not received the confirmation from the company to release the money on hold. Not gonna buy anything from you guys again!