I have bought shoes last week. I was so excited about it since it is super cute. When I started wore it to my office. It was REALLY HURT my foot so bad. I got swollen on both Toe and finger nail. So I took the shoes back to the shop and return it. But they refused to return it. I even showed them my foot and they said sorry that hurt my foot but there is nothing they could do. Since the policy is only can return the stuff that can be resell. They told me to call customer service. I have called customer service and the customer service appologize for the incident and will passed to the retail mangament for me. I wait for 5 days then someone called me and ask me what happen and then said we are so sorry about your foot and shoes that hurt you but our policy is only accepts the return that CAN BE RESELL. They said I will have to keep the shoes. They ask if I would like to buy another shoe and they will give me discount. I refused and say I will never buy the shoes from you again. My lesson for this is Tory burch only care about making money not customer. As the whole time they keep said sorry that the shoes hurt my foot but we only can return the product that can be resold. If i ever know that the shoes will hurt me I will never buy the shoes! Now I am learning my experience, and I want to share my experience to everyone before spending $250 on this shoes.

I ordered a pair of sandals from Tory Burch.com and decided to return them right after I got them. I sent them back next day and customer care got them on 2/8. I waited for a week and did not see refund to show. I called the customer service and they stated the refund would take 14 business days. That is 3 weeks. I never had to wait that long for refund from other business. They are using customers' money to make interests. Will Never order from them again.

I bought the twiggy flat pump on 09/12/2016 and received the email on 13/12/2016 said that out for delivery by parcelforce. The address was my work place and that I usually received my online purchases. But ridiculously the parcelforce couldn't find it. Without trying second attempt or asking neighbors they brought it back and sent it back to TB. So I traced it and called to TB's customer service and requested to resend to my billing address/ home address. The person who took my call said he noted down all of my request. Then still I sent email to them as well. A couple of days later, they replied me saying that they couldn't reschedule so then I replied them that to refund me back. But they replied waiting for the parcel. I tracked again and saw someone received it already there. Then again I emailed them about it and asked refund asap. As they can track about it so why they can't refund me yet. I was so frustrated and emailed them again and they said the parcel have not came back to Germany where their warehouse was. Every time they replied me with different person and most possibly there is no communication between them about my problem. Shame on them. I sent a few screenshots of from my track but still they are not responding to refund or taking action accordingly. Now I'm really confused, frustrated and even wanted to throw my £102. So tired of dealing with them. So my suggestion is please please be careful of buying from them especially on line and returning. Rubbish service

I bought a frame for my eyeglass last year and gor disappointed with it. It is made of plastic and it kept falling down to my chin because it came too loose in no time. I regretted buying this and they are so expensive. I have plastic sunglasses that are cheap but i have no problem at all. They hold on tight enough on my face. I wouldn't suggest to anyone to get this brand.

This is the first and last time I'm going to purchase in Tory Burch, they insist all bags maintenance are by Hong Kong Tory Burch (which is where i purchase the bag), but they had no idea the repairmen went holiday (as a big company this internal mistake would not appear). The first time they called me for the price for repairing, I requested to make the strap shorter, they claimed they would give me a phone call which i waited for 2 weeks and still had no reply. So i called back and ask them and they ask to wait again, so I waited for 3 weeks and called back. By this time they said actually the repairmen went on holiday and still have not fix the strap yet, they need another 4-6 weeks to fix the strap because the bag (ROBINSON DOUBLE-ZIP TOTE) is not selling anymore, so they have to find similar metal parts of the bag in other places Sham Shui Po, hk which is a cheap area.

First, not informing me that the repairmen went on holiday and gave me no reply is the thing you don't do.
Secondly, I am quite sure if it is a repairmen by Tory Burch, they would have to give the company early notice that they have offs. So I do think the staff lied about their own branded repairmen, if not there would not appear such internal mistake.
Thirdly, when i asked for my strap back as I have to leave the country soon, if it is possible to ask the repairmen to send the strap to my address since it is their mistake not informing me earlier, they said no, you ask your family to take it for you, this is not our problem.
Lastly, he lied that Tory Burch does not sell the bag anymore anywhere. Here is the Tory Burch EU website of the same bag with different colour. So he definitely lied. https://www.toryburch.eu/robinson-double-zip-tote/*******.html

Staff information:
Ryan Leung
Store located: Tsim Sha Tsui
Staff number: *******

Shoes are expensive $200. Plus and so uncomfortable, no support of any kind. Tory Burch shoes have destroyed my feet. I have Tory flats, wedges, boots flip flops Etc. In all colors... I should have known each time I wore the TB shoes my feet suffer with blisters and arch aches. At the TB store the sales people said our flats fit better a size bigger... The purses after a few months the snap broke off. I paid 299.00 for that side sling. I can go on and on. I received a sweater that I ordered paid 250.00 for it and I never noticed the hole in the back of my arm pit. I had a stranger at a party tell me. I have spent thousands on crap quality and not to mention the ortho apts and cortisone shots on my feet and lower back because of The Tory Burch shoes... I was wondering if anyone ever filled a consumer law suit against TB for her horrible shoes. I am not spending another penny on her poor cheap quality..

I purchased a leather purse back on 12/24/2015. As of now the purse is only about 5 months old. The leather started turning green which is unusual for a suppose to be real leather hand bag. So I contacted Tory Burch outlet store in Fairfield, and the store manager was no help at all. She asked if I would submit pics of the hand bag that have the damage area. So I did comply I never heard back from anyone so I called the store. Unfortunately, there is nothing anyone can do so I'm stuck with a $400 leather bag with green substance on it. I will never, never, never, I mean never purchase anything from Tory Burch. Customers don't mean a thing to them. Save your money for more quality items.

After spending years purchasing items from Tory Burch (purses, wallets, shoes), I have decided I will not spend one more dime with this company.

A beautiful black tote was purchased, by my mother, for my Christmas gift. After using it for 4 weeks, the handles began to rip which I thought was ridiculous for the amount of money spent for it. I went into the Santa Monica store and I have never been treated so disrespectfully in my life. They could see that our accounts had thousands of dollars worth of items purchased and they could have cared less about the malfunction of their products after 30 days. DO NOT PURCHASE - BE ADVISED! Tory Burch and their employees do NOT stand behind their items. I have called customer service to get to the bottom of it, or at least see if it could be fixed/replaced. It's been a nightmare. I will never advise any friends, co-workers or family members who live in Los Angeles, Boston, Austin, Washington DC, or NYC to purchase from Tory Burch. What a disappointment and a frustrating 3-week experience trying to get resolutions!

Hi I was recently in the garden state plaza location and what I experienced was the worst customer service ever. I feel like none of the employees take their job seriously. Most of them were either sitting down on the display table or leaning over the glass. I saw one employee taking selfies of herself on their iPad, isn't that iPad for searching customers needs? A bunch low class people working at a high end store. This location needs to revamp their staff asap. Anyway, I guess due to what I was wearing and my race. No one helped me right away. The woman who came in after me (wearing a Louis bag) was approached before I was, I was very interested in buying my mother a pair of flats, hand bag and a wallet to match for her birthday. Instead of a welcoming greeting. I received a more unpleasant vibe from one of the employees. They made me feel very uncomfortable whereas they offered the other lady a bottle of water and spoke to her kindly with compliments. I proceeded to look and I had a question about the York bags and the same employee seem uninterested and was in a rush to answer my question. I decided to take my business to riverside mall instead. The customer service here was an overall uncomfortable and unpleasant one. The managment at tory burch in garden state plaza needs to dina complete 360 with their staff.

http://www.toryburch.com/ is the real tory burch site that is tied to all the stores and outlet stores. When they have a sale it is the best ever! With great customer service and fast shipping. My only complaint is they will mark items down left and right- so you need to watch everyday to get the best price. It is worth the hunt if you are a tory fan! Really great site for tory items and great prices. If you have an issue go into your local store and they should be able to help- the customer service is so much better.