Total Sports ShopReviews 278

This is a total scam, wish I'd seen these reviews before ordering almost 3 months ago, they don't respond

Over three months ago I bought a Chelsea uniform for my son since 16.03.2025.
Today is 27.05.2025, I still don't have the item, they just take the money and no response, I have sent so many emails….
The worst experience…….
Please please do not buy any thing from them, I know their cheap compare to others but pointless because the steal your money

I wish we could score lower than 1 star!

I waited over a month for a kit for my nephew, completely missed Christmas. You cannot get anyone on the phone, the customer service line is just a recorded message. I chased by email and they just keep saying it will be despatched this week for several weeks in a row! Then when it arrived the printed had not been done and the socks I ordered were missing!

When I contacted them to ask them to sort this, as my this time my patience had run out. They attempted to ignore me, until I threatened to stop the payment with my bank and contact trading standards, lowe and behold I had a reply that very night.

Not sure why they bother though as I received no apology, it actually fact they blamed. They apparently have no idea why the printing was not done despite them holding it all that time to do it! I suggested I could send it back to them at my cost …. So they could then have be waiting goodness knows how long? I'm ok thanks. Then for the socks, they don't do them for the size of kit I ordered but they still allow you to order them? That's ok though as they say it's mentioned in the small print so it must be my fault for not realising this was a company of charlatans! DO NOT order from this website!

I ordered a kit in March 2024 we are now in September 2024 I have sent multiple emails and still have not received the kit! My mum left money to my children when she passed away in March so my daughter wanted a Liverpool kit as her gift from nanny. We still don't have it and wasted that money on it! I'm not happy at all! Absolutely beyond the joke! Avoid avoid avoid!

Good morning

I had a bad customer service at Totalsports in Pan Africa Mall. I was supposed to pay for my account and this lady was very rude. I don't understand why people say they wanna work with customers when they have bad humor, if you had a bad day leave it at your house. I don't see myself purchasing in that store ever.

A recent bad experience at a Total Sports branch in the Cape Gate Centre, has left my frustrated and very sad. I am a visitor to this country and an invite to a rugby game prompted me to buy gifts in the Springbok colours at that store. At the moment of the purchase with my bank card there was a power cut. On my bank statement, the transaction shows as a successful purchase, Total Sport refuses to accept this and refuses to give me my goods. I have tried unsuccessfully to contact various people at The Foschini Group with no response or acknowledgement. I am leaving South Africa with one very bad experience, and it is the lack of customer service and obvious fraud of Total Sports.

Ordered an Arsenal kit for my son. When we got it the quality was terrible, and it didnt look genuine at all. One wash and all the lettering was peeling off. Requested a refund on Jan 4th, and despite lots of chasers I have never received any reply. They are a total rip off, selling fakes and £50 lost. I would advise you to avoid these guys. PS - got him a new shirt for his birthday from the Arsenal shop - washes fine and difference in quality is amazing!

Football is my life. I spend a lot of time with friends and football. Your store helps me buy everything I need for this. Thank you for that.

THEY HAVE NO PHONE NUMBER, THEY USE GMAIL, THEY ARE BASED IN AFRICA.

Ordered something, delivery took a month. One item missing. Contacted them, they said out of stock. Very reluctant to make a partial refund. Months of chasing, still no refund. Reviewed on Trustpilot, they lied in their reply and said a refund had been made.

YOUR MONEY IS NOT SAFE

This website is scamming people, I have placed order and cancelled it on the next day after reading people reviews on here, they confirmed to me that my order status is cancelled, then I sent them more than 30 emails asking about my refund, they just got back to me once and kept ignoring me. I cancelled the order on 28th of April, and Im still waiting for the refund!

Stay away from this site,, they are just scammers,

Im in the UK, does anyone know how to assume them?

I ordered a kit for my cousin's birthday in July and I still haven't received it. After countless emails I still have no clue on the whereabouts of my order and if I will be able to get a refund. Always read reviews before purchasing off any third party websites. I wish I had known sooner.

Ordered football top for grandsons birthday 31st May ordered 8th may so was unsure if it would arrive on time, laughable really as now we are into July and still no sign of my well past grandsons birthday football top, made a huge error not reading reviews. Do yourself a favour find out where your football top is made and hitch hike there and back you'll find your a lot quicker than using total sports service. Added to that emailing customer services is pointless so don't bother with that either. Total sports more like total waste of time, only part of the service that they are efficient with is taking payment.

This company is a complete shambles. On 21st April 2020 I ordered what I thought was an official Liverpool kit for my 7 year old grandson. Total cost £44. I got an email pretty quickly saying my order had been received. About 1 week later another email saying my order was now being processed. This seemed quite a long time since I ordered but thought that the Covid 19 outbreak could have been part of the reason so let that go. On 30th April I sent a message asking if they knew roughly when my order would be delivered. On the same day I received a bog standard reply about their delivery information. So still in the dark. On 5th May I sent an email saying that as I had not heard that my order had been sent out then I just wanted to cancel the order. Three days later I sent another mail saying I hadn't heard that my order had been cancelled. On 9th May I received a mail saying my order had been cancelled. No mention of a refund though. I messaged back same day asking when I could expect my refund. That same day I got a message saying that they had no access to their secure payment system as they are working from home but it should be within the next 10 days. That would take me to the 19th May. Guess what? 5th June, still no refund. I have sent three further emails since the 19th May asking when my refund would be received. Not a single reply to any of these. Please, please never use this company to buy anything. Your money will be gone. If I could give a minus figure for a review it would be -1million. Terrible company. No address, no contact phone number, just an email address that they don't bother replying to. SHOCKING!