TripadvisorReviews 607

I left a review for them and was totally blown off! Dear, Our travel community appreciates you wanting to share your experience with them. Unfortunately, we cannot publish your contribution as it does not meet our review guidelines. For more information, please see our policy about Bias & Attempts to Manipulate Tripadvisor Rankings. Your reviews help your fellow travelers and we look forward to your continued participation in our community. Tripadvisor Support Team If you have a moment, we'd like to get your feedback on your experience with this short survey. Thank you! This was my post Grand Wailea, A Waldorf Astoria Resort Wailea Disrespected and Unwelcome – A Disturbing Experience at Grand Wailea As a timeshare owner, I expected to be treated with the same respect as any guest. Instead, my family and I were kicked out of the pool area by management, who claimed that we didn't have access to the resort amenities — despite the fact that nowhere in writing does it say that timeshare owners are excluded. What made the situation even worse was the tone and attitude of the staff. The interaction left me feeling not just dismissed, but singled out. As a Black person, I can't help but feel that race played a role in how we were treated. The lack of clarity in policy combined with the way management approached us made the experience humiliating and painful. There is no need to keep mentioning how expensive your rooms are! A timeshare is way more expensive! We've invested thousands of dollars into this resort through ownership, and to be treated this way was unacceptable. Grand Wailea needs to train its staff on both proper guest relations and cultural sensitivity. Every guest and owner deserves dignity and fair treatment, no matter their background. Until the resort addresses this issue and clarifies its policies, I cannot in good conscience recommend Grand Wailea to anyone.

The new logo is over the top. I don't care what your sexual orientation is….but don't make marketing a travel business a venue to advance something many don't agree with.

Trying to leave a review it keeps throwing me out
Telling me to log in when I'm already logged in
An absolute crock of $#!£
Never again, not wasting anymore time on this clearly lefty, woke organisation

It was a simple log-in problem but became a 24 hr work to solve with innumerable chats, calls, repetitions, checks...
Clearly a company which could not cope with the challenges automatation brings and which loads that incompetence onto their customers...Not useful is on top the use of exotic call-centers with bad english and worse connections...anyway: for those with enough time,there is always a solution, you just have to find it...

I booked an excursion in Mexico to go to Chichen Itza for 4 people which cost $800 CDN and the tour hosts did not show up at our resort to pick us up even though we were up and outside at 6am like they asked. When I put in for a refund through TripAdvisor they just ignored me. It's been a month and they haven't responded to my refund request at all. 800 dollars is a lot of money and I will not be using TripAdvisor again.

Actually always found places recommended by Tripadvisor much worse and discovered by my self or another websites much better. Its just promoting big businesses and the rating stars are not reflecting the quality at all...

I had an incredibly unpleasant encounter with Viator TripAdvisor, FlipKey, and Holiday Lettings recently. Despite making a reservation well in advance for one of the homes listed on their site, I fell victim to a fraudulent scheme. A month before our scheduled travel date, the supposed "owner" contacted me with a suspicious request to send money via Zelle payment. Recognizing the red flags, I immediately reached out to the TripAdvisor fraud department for assistance. After conducting an investigation, they confirmed that the listing was indeed fake.
As a result, our group found ourselves without accommodation for a trip that was just around the corner. To make matters worse, the area we were visiting was in high demand, causing prices to skyrocket since our original booking. Despite this unfortunate turn of events, TripAdvisor offered no compensation to help offset the price difference. Additionally, their efforts to find a suitable alternative that matched the original accommodation were lackluster at best.
This experience has shed light on the fact that TripAdvisor and its affiliated companies do very little to vet and verify the listings on their platform. The lack of oversight has created an environment where criminals can take advantage of unsuspecting customers, and it appears that TripAdvisor is turning a blind eye to these issues. Based on my personal experience, I strongly advise seeking alternative travel booking services that prioritize trustworthiness and reputation when planning future trips. It is crucial to avoid such atrocities.
In conclusion, I cannot, in good conscience, recommend TripAdvisor's services based on my recent encounter. The lack of accountability and the potential for fraudulent activities make it imperative to explore more reliable and reputable options for travel bookings.

They don't check if the business that's listed is legit. They answer emails not for quality but quantity. They don't even read them. They approve businesses that don't have websites or any online presence. Just don't use them. Beware

Why when you do a search does it give you an excursion 8 hours away?
Then Refuse to refund after you have to cancel it

I have noticed over the years that trip advisor seldom posts negative reviews. I have tried to post several three star reviews and they have been taken down or not been posted despite them being objective. My only conclusion is that there is a conflict of interest somewhere in their business model.

Legacy Vacation Club, "Hilltop" in Steamboat Springs, CO has gone downhill over the years. For owners, there are high maintenance fees and yet, very little has been done to upgrade the rooms. The mattresses are poor in quality. The stove is so old one can not read the numbers on any of the dials. The carpets are stained and torn. There are no dishwashers. The rooms have not been updated regarding fire sprinklers. The sinks are slow to drain. If you are an owner, trying to find the time to vacation, it is very frustrating. Most dates they will tell you are booked and yet no one seems to be there. They save rooms for those traveling to Steamboat.
On the upside the staff is very friendly and helpful. They have some nice amenities, grills, weight room, and a swimming pool.
We have stayed our last time at Legacy Vacation Club. So many other available places to stay for the money.

I used TripAdvisor on my recent trip to Nashville, TN and they COMPLETELY misrepresented the Motel they recommended. They had to of weeded out the back reviews.
I wasn't able to arrive until bedtime. I have no choice but to stay the night. This Motel is absolutely unacceptable. I walk in the room and it smells like poop. I am not exaggerating. This room smelled like someone hid poop somewhere. There's no clock, no lamp, no outlets by the bed.
I had to go to Dollar General and buy 2 pillows and a blanket so I could sleep that night. So much for trying to save a bit of money and staying at a Motel. I feel as if you misrepresented this location immensely. This supposed Handicapped room has a bathtub with high sides that I cannot get into even if I wanted to. I am so upset. I have to sleep there because I can't possibly look around for another place at that late time. I left the next morning and I will not be using your website again.
When I woke up that morning, there were smooshed I don't know what kind of large bugs in several locations and pieces of the mattress on the floor like something had gathered them or was living in the mattress. I paid $83.86 PLUS your fees. This is unacceptable. You misrepresented this place.

TripAdvisor is, without a doubt, a traveler's best friend in the digital age. This platform has transformed the way we explore the world, offering a wealth of information, reviews, and insights that enrich every travel experience. Having used TripAdvisor extensively, I can confidently say that it has become an indispensable tool for any globetrotter.

I put a review on "Agoda Online" as a Fraudulent service provider but the Trip Advisor hasn't put that review yet. They are still reviewing it. They probably put only the good ones, I guess.

This "community as they call it" consists of very rude people. They give their opinion on every word you say BUT answer the question you are asking! It's actually frustrating to post something on their forums.

When booking a tour in your app, I accidentally selected the wrong one. I contacted you immediately, literally within 1 minute. You refused to cancel without a 100% cancel fee, even though my intention was to cancel and book the correct one.
I understand that it was a late cancelation but it was also a late booking and the tour company would not have commenced any plans for my tour and were most likely not even aware of it within the few minutes it took between booking and cancelling! I feel it was very unreasonable and unfair, to not offer any type of leniency in this situation. Especially when your whole product is based around the customer using a self-serve app. This cost me $1500. I better not use you again in case I make a mistake, best to use an agency or book through hotels.Thats the message you're sending to customers when you don't provide any cooling off period for mistakes/errors. I mean- seriously- even a 10-20min window.

There is a small town Paldiski in Estonia, and there is a Tavern Peetri Toll, where you can taste the flavours of Russian cuisine. Their dishes are delicious, but your attention will be focused not only on the food - this is a well-thought-out project starting with an imitation of an old fence and ending with a magnificent collection of antique weapons (swords, rapiers, cutlasses of all nations) on the first floor. Add to this cordial service, stylish toilets, books and albums about Paldiski, which you will be offered to look at while waiting for the ordered dishes, and you will understand that you will definitely want to come back here. And more than once.

Tripadvisor.com forums consist of volunteers from the online public. Therefore, one will find an array of characters and personalities. Some are scammers pushing their wares. Others (the majority) are fellow travelers. However, there are some specific forums (e.g. Paris) that consist of regulars (some residents of that particular city/country) and they can be absolutely rude and nasty. What is very frustrating and galling is when people get their posts deleted arbitrarily by other forum members. That's legitimate if the posts were indeed inflammatory or 'inappropriate' (Tripadvisor's term). But what's happening more and more nowadays is that some of these forum posters, who have a personal dislike towards other forum posters, report innocent posts as being 'inappropriate'. There is no way to prove that is happening other than what you witness yourself. Don't even bother arguing your point with the Tripadvisor personnel as they could care less.

In short, Tripadvisor may be a good way to learn about traveling. But you need to keep in mind that there are quite very nasty, negative types who are there day and night hoping to make things difficult for others.

Do never book on Tripadvisor...their identity has been cloned, I have been scammed of a considerable ammount of money and they did nothing and said it was my fault, they are the worste of the worste...I read of similar situation with other website (abritel) and at least they did a commercial effort and offered a little refund. In the end they should check that their identity is not stollen. I will never, never, never use them again for anything, horrible and umiliating experiance, shame on you for putting the blame on a victim of a crime!