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TripFactory Reviews Summary
The reviews for the company reveal a polarized reputation, with a mix of positive and negative sentiments. On one hand, some customers appreciate the well-organized trips, effective communication, and accommodating service, highlighting successful experiences on multiple occasions. Conversely, a significant number of reviews express frustration over poor customer service, unresponsive staff, and mismanagement of travel arrangements, leading to negative travel experiences. Common complaints include lack of follow-up after payment, rude behavior from employees, and issues with bookings and refunds. Overall, while the company has a loyal customer base, it faces serious challenges in consistency and reliability.
This summary is generated by AI, based on text from customer reviews
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Good work and all work done was good and what ever we get was also good memories and unforgettable memories
Dear Trip Factory,
We are pleased to let everyone know that trip factory has amaziingly facilitated our first international n unforgettable trip to Singapore. Harmanpreet Kaur who's working with Trip factory n our travel cordinator had been so helpful from creating an itenary to booking all the exciting tourist places, hotel n our hotel transfers. She has indeed provided an extended support whenever we needed an extra mile.
This trip has been marked as an unforgettable event in our lives that's( me n my hubby's) I indeed would like to thank Trip factory to organize such a great trip for us, so keep the flame on and keep making ur customers happy lots of Love from Mr Bento Brito & Mrs Ripa Bento Brito... Last thing Thanks Harmanpreet for always providing ur extending support
Dear Ms. Karen,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Trip factory team was really professional and were there in guiding us on every single day of our trip. Trip was very well planned and arranged that we enjoyed the trip hassle free.
Dear Mr. Ashish,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
I booked a trip with trip factory... with Saba firdous who I was in contact with to customize my trip... she helped me out to plan a good itinerary with my 100 queries.
After we landed any confusion which was immediately addressed. The team was in contact with us all the time through telegram group.
Will definitely recommend to other's for a trip to Dubai!
Dear Ms. Ayesha,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Excellent service... everything was managed... lovely experience.
Thanks trip factory... it was our first trip with trip factory... we will take services in future also...
Dear Mr. Sunil,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
We had a wonderful memorable experience and thank the trip factory team to help us in organising within a short notice, as Kashmir trip got cancelled due to circumstances beyond anybody's control.
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Warm Regards
Clinton Thomas - Team TripFactory
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Our Thailand tour was well organised without any flaw. During the trip, very good support was provided through telegram. Kudos to the entire team. Responsible operator if you are taking your family. Hotels were good quality and showed good hospitality especially Sukhumvit citrus.
Our thanks to our tour coordinator Mr. Sridhar at Bangalore who responded to queries politely and made this entire trip worth a lifetime memories. Only thing is we could have been provided one more day at Bangkok.
Dear Mr. Vijay,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
We have used TripFactory for overseas trips as well as local trips and have had a wonderful experience with them. There are some glitches that might come up but the team is quick with the resolution so your trip goes smoothly. You must give this bunch a try!
Dear Mr. Pawandeep,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Excellent service. All transitions, pickups, drops were on time and in absolutely clean cars and on time. Beautifully planned.
Special thanks to Mrs. Poonam Chetry for being available whenever needed and immediate help.
We had an awesome time. Thank You Poonam Ji
Dear Mr. Madhav,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
It was awesome trip... iteanery was good as per expectation. I suggest city tour if it 3 hours it should be at before departure day. Paris city tour was worst. It wasn't hop on hop off. N just 1 hour they finish everything saying Eiffel Tower queue is quite long as it wasn't the case. Also in Amsterdam de Haque n delft is not worth trip only madhurodam is excellent. Apart from these if possible to add transport from hotel to common point it will be great... but overall trip was good. Thanks team.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Worst ever services... pathetic... never go to them... Incompetent and unprofessional... major manipulators.
Dear Sir,
We extend our sincerest apologies that our travel experts were not able to create your upcoming Australia and New Zealand trip as per your requirements. Our travel experts have been in touch with you since last two months and sometimes there are requirements which we are unable to deliver. In such cases, instead of promising something which is not deliverable and later causing disappointment, we clearly indicate that we will not be able to go further with the customized trip as required.
We believe our experts have already indicated to you that we will not be able to create the trip as per your requirements. We thank you for considering us for your trip and giving us chance to work on your trip requirements. We wish you happy holidays.
From landing to till departure. Atmost care is taken by the team. Our stay was at cherryloft. It's very nice... Our pilot an guide. Mr nathan. He is amazing. 5star to him. We never felt we our out of home. When it comes to our food. Delicious veg an nonveg at Indian village restaurant. Very much homely. 5star to this restaurant. Explored Singapore fully an returned to homeland mangalore with loads of bful memories captured in cam an at heart..
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
The trip is properly organized and the on tour support via telegram is outstanding. Keep it up folks.
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
My trip to bali is the most memorable one. I love the support i got from trip factory. In my whole trip i never experienced any hurdle. I love to take for there service for my next trip too.
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Thanks to all... my trip completed with full enthusiasm and comfort... a great appreciation to Trip Factory for their continued support... keep it up...
Dear Madam,
Thank you for your valuable feedback. We look forward to serving you again!
We two sisters booked with them for Phuket 22nd June to 26th June. 2019and would recommend them to all concerned. Great 24*7 online support whilst traveling, to. Ones expectation or rather much more. Excellent service whilst planning and delivering both. Enjoyed our Phuket trip, lovely planning of our tour
Dear Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
This was my 3rd booking from your company and I must say I am totally disappointed and irritated from the services provided by your travel advisor. I am not at all happy with the approach and customer service given to me. Going forward, I am not going to book anything from your company. Trip advisors are a face of the company and she really screwed up the image this time.
Below are some of the points which shows her hard work she does for Trip factory and customers:
She was not able to give me budgeted hotel required.
Post payment, she never use to pick calls and answer my emails properly
She was rude on the calls and did not give me proper solution to my queries
Never communicated appropriate date for voucher and driver details. Till last day we had to wait and also then she was not able to provide me details
In spite of multiple reminder, calls, Wattsapp messages, the details were never updated on the vouchers
Post my discussion with manager (Alok), details were shared.
Continuously, she use to say I am doing 50+ bookings every month. I really don't care if she is doing 100+ bookings or great resource, I am only concerned about my booking and she really sucks in it.
I have shared the hotel details and room categories, her job was only to book them and provide me completed vouchers and driver details but she wasn't able to give me on time. If these things manager has to do then what is the use of these kind of advisors.
Dear Sir/Madam
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. This is not how TripFactory handles it's customers. Its very unfortunate for us that it has happened with such a valued customer who had come to us after having heard praises of our planning. We strive towards customer satisfaction and are very sorry we have failed to deliver this for you. We will investigate this case and we will take necessary action against us. Thank you so much for bringing this to our notice. We definitely want to give you a better experience next time when you book with us and we would be highly obliged if a second chance is give to us to show that we can still do better. You may use the coupon code which is been shared to you.
Once again thank you so much for the feedback, it really helps us improving our service from better to best.
Regards.
Team TripFactory.
Such awesome trip very well organised by poonam chetry from pick *******@airport till back drop at airport everything was smoothly rooms are aslo gud staff is very much friendly but overall experience was awesome thank u so much
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
We booked a family holiday to Thailand via TripOffBeat and they were extremely helpful and supportive and ensured that we had a wonderful and memorable trip. The itinerary suggested by them was perfect and proper help and support was provided to us at all times. Will definitely avail their services again. Thank you Team TripOffBeat
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us
From the business
TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Karthik,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays