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UPLIFT Desk enjoys a strong reputation for product quality and customer service, with many customers praising the durability and customization options of their desks. The responsiveness and helpfulness of the customer support team, particularly individuals like Steven and Jamie, are frequently highlighted as significant strengths, with prompt resolutions to issues such as damaged items during shipping. However, some customers noted concerns regarding occasional shipping delays and minor cosmetic damages upon delivery. Overall, the company demonstrates a solid commitment to customer satisfaction, effectively addressing concerns while maintaining a positive purchasing experience.
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I received my uplift desk in great condition and am in love with my desk. The assembly was easy! The only issue I ran across was that I was missing one grommet cover. Everything else was there. Thinking it may have slipped out of one of my packages. I accessed the chat feature on the website and was connected with Marcus Brent. Marcus immediately took care of the issue and sent an email that a new one was being shipped right away. While I was on the chat with him I asked about their wheel casters and ended up purchasing that with Marcus. I didn't even have to ask but I was given a nice discount off of these! I'm seriously blown away with how well this company did from start to finish. I'll definitely be recommending the uplift desk to all my colleagues and clients. THANK YOU UPLIFT DESK! BIG SHOUTOUT TO MARCUS FOR HIS AMAZING SERVICE!
I love this desk and wish I wouldn't have pondered and waited so long to purchase since working from home. It is a pretty desk, great quality and very sturdy. I love the size I purchased since I use 3 monitors (72x30). I love that I was able to program my favorite settings so it is much easier when going from sitting to standing and vice versa. I would highly recommend this product. I cannot stress how much I love it and very pleased with it. Thanks so much!
I had an issue where I lost track of my current order and had a bit of a tough time finding out how to track the current status of my desk, but one representative Sara B was incredibly helpful and even went as far as to reach out to the companies third party partners to get me a full update and updated ETA on my order.
Thanks again, Sara!
This is my first time ever writing a review, and let me tell you it was well worth. Im sure alot of you are out there who send emails to other companies out there and dont ever hear back from them, or that they just dont cooperate with you. So, honestly when I first sent out my email out to uplift desk, I didnt expect to get help out because I have experience with other companies not getting back to me. However, Uplift company and their team is different. Especially BEN HANLEY. He was the one who came to my rescue! You dont have to wait for a "typical" response that comes in 3-5 days later from when you sent your email. He had very reasonable FAST response via email, if anything I was the one who replying a bit late due to me being busy with homework, however he was very helpful and did an amazing job of helping me regarding an issue I had with my chair. This UPLIFT company is definitely way better from other company's and because of that I have gained trust in this company and am looking forward to buying more products from them, obviously when I save enough money again because I am a student. All in all the chair that I had purchased from them was well worth it, especially when I had an issue with it, Ben hanley and his team took care of me and accommodated to what best fits the situation
I don't feel comfortable posting pictures about it, because of privacy reasons
Hope you guys can just trust this review and take my word for it!
Thank you again Ben! And Uplift team!
You guys are the best! Keep it up!
A++!
A couple of people in our office wanted UpLift desks last year so we bought two. They loved them so much everyone wanted one- so we budgeted them in for 2020. It was a little dicey with the pandemic, but these were important so we ordered the desks. Our office looks great - modern and stylish- with the new desks- and our staff is very happy and much more comfortable on their days in the office.
First time placing an order with Uplift Desk. The site has tons of information that explains the options with great detail. The ordering process was very easy. There are so many options but at the same time not overwhelmed with choices! I placed my order and then a little bit later I realized I forgot to include one option. Sara B. Was quick to assist and helped me update my order! Great customer service. I cannot wait to get my new desk! Thank you!
I love this desk so much. I know... I know - it's a desk but I spend so much of my time at a desk that finding one that meets my needs is like finding an oasis in the desert. First off, the desk is as advertised. No overselling on the site or in the marketing materials. Secondly, I have to say that the craftsmanship is exceptional. At every turn, each part of the desk is solid. The company did not ‘cheap out' with any of the components. Lastly, the desk is highly configurable and customizable. Whatever your needs, right handed or left, fully decked with features or simply a great basic adjustable deck, the Uplift system lets you have what you need today and add on, as-needed, at a later date. I don't normally leave reviews but this product was worth the investment of time to write one. I give this product my highest recommendation.
We have purchased multiple adjustable desks in 2020, and they are great! High quality products and great customer services.
I just assembled my desk and I love it! From start to finish, my experience has been great. The order came in a timely fashion and was excellently packaged. The instructions were easy to follow – yeah! The finished desk is just what I hoped for. I can sit on the floor on a cushion, in my chair or stand. The desk is very well made and sturdy. I would recommend it to anyone.
This is a great product for those who are looking for sit-stand desk. The desk is well built and the customer service is great. I especially want to thank Sara Burke for going above and beyond with helping me through the whole process!
My name is Veronica and I'm a new customer of Uplift Desk. I wanted to carve out a few minutes to share my experience with you regarding one of your team members, Mr. William Clark. Will was the "lucky" guy to take my call over the weekend (last month - November) to process my order. Prior to connecting with Will, I've researched over the last few months Uplift Desk and its products. First of foremost, I'm impressed with Uplift Desks website. Hands down it is one of the best websites I have ever tapped into and navigated through. It is excellent.
Secondly, my experience with Will has been fantastic. I'm an Industrial Hygienist and one of my functions is performing formal ergonomic evaluations. Even with my expertise in the field, going into purchasing an electric desk for my daughter, I knew I would have a lot of questions. Will was excellent in assisting me through each and every question I had, as well as providing me his opinion when I asked him specific things on "Promo" items.
He was enthusiastic from the very the time he intercepted my call to the very last second we ended our lengthy discussion. He was very patient throughout the entire process. Even with my expertise, I had a handful of questions and again, he was just as enthusiastic in answering my first question as he was with my last. Did I neglect to mention incredibly patient…? :) I never felt rushed to get through my order and at the end of our transaction, I was very comfortable making the decision in purchasing from Uplift Desk. That partially was due to Will's outstanding customer service which as you know, is a reflection of the company.
I wanted to share my experience regarding the company and Mr. William Clark. Please feel free to share my comments with your upline management team. As we know, it is easy to complain. It takes time to recognize and acknowledge good team members and as such, I wanted to share my experience with Will.
Lastly, we started receiving our boxes approximately 1 week after ordering. My husband will begin putting the desk together this week. We hope our laminated desk is as great as the customer service Will provided and hope the quality Uplift stands by is fulfilled. I am sure it will be!
A Very Satisfied Customer
My wife and I have purchased 2 full desk setups during this year's work from home situation, and they've been great! We chose Uplift after reading reviews on The Wirecutter and we thought the different types of woods to chose from were great. One of our desks was a less expensive Bamboo, the other was Acacia. Both are gorgeous! The included options for decluttering wires have also been very helpful.
The only downside we've seen have been out of Uplift's control, and that's been some shipping issues with FedEx -- the larger items have sometimes shown up damaged, but Uplift has been quick to correct those issues and make things right. If anything, seeing how well they correct any issues that pop up have made us all the happier for choosing them! Phone support has been tough to get through, I'm not going to lie, but they are insanely great at handling issues over email and/or calling you back quickly. 10/10 will buy again!
Ordering the desk initially was a breeze, and when I had issues, Jeremy was very quick to assist me over live chat. Even though the live chat was busy at the time, I was surprised that he was still waiting for me after I left and came back to my desk. He was able to address all my questions and concerns about my order. I'm pretty happy to have ordered from Uplift and I can't wait for my new standing desk.
I have been shopping for a standing desk solution for quite a few weeks now as the Covid/WFH continues on. After comparing about 8 companies and the various options and discounts being offered I came across the Uplift solution. I had quite a few questions after comparing with competitors and Jamie C. Was able to help me with everything and then some! They were very fast to respond and were very helpful in getting me all the details to my laundry list of questions that I came with. I am very excited to get this standing desk in the next few weeks!
In Texas, they say "Keep Austin Weird" and the folks at Upliftdesk.com reflect that zany positive energy through their amazing customer service experience. The website is very intuitive but you owe it to yourself to talk to one of their fun-loving customer service representatives. They have a lot of expert insight into their products and actually helped me make smarter decisions based on things like my height and work style. My experience with D. Freeberg was surely one I will not soon forget. It felt like I was talking to someone I've known for years. After finalizing my order, I came away feeling like the folks at Upliftdesk are a great group of individuals. I recommend all my friends, family, and colleagues shop Upliftdesk first if they are looking for a Sit-Standing Desk.
I highly recommend this company. The desks are top quality and every single one of my expectations were exceeded.
My buying experience was nothing short of phenomenal. My main contact was Matt Spivey but I did speak with a couple of others. Every person I spoke with was extremely helpful and honest. I wasn't entirely certain where to start and what I needed so I am thankful that I had the guidance. I definitely put Matt through the ringer with how many times I changed my mind on what I wanted but he was willing to work with me which is what I was most happy about. I highly recommend this company. I have my desk now and love it!
Answer: Very easy, as others have said. Avalon was available immediately via chat and also helped with quotes etc from her personal email. A nice change from the typical bots most sites have!