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UpworkReviews 2,133

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 8th among Freelancing sites.

service
541
value
523
shipping
285
returns
331
quality
512
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KR
1 review
0 helpful votes
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$#*!ty service
April 10, 2022

Recently, hired the team from India and it ended up $#*!ty and not completed project I have complained about the freelancer to upwork and they could not help. And I have ended my project and tried to get the files that has been so far and I have paid 90% of the total project cost. And upwork could not even helped to the files. They kept say "We understand your situation blah blah " but nothing was use-full. I have left feedback for the freelancer and I did not know that freelancer can delete the client's feed which was worse than I expected UPWORK"S service.

Date of experience: April 10, 2022
India
1 review
0 helpful votes
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Great Experience
April 10, 2022

Upwork is the best Platform for freelancers to earn money from International Clients. And The best Place for Clients to their jobs done from Skilled persons in Time.

Date of experience: April 8, 2022
Philippines
1 review
0 helpful votes
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Great Community
April 10, 2022

Upwork has an excellent community and way of giving people job based on how active they are on platform. They wont put too much work on your plate. Con is they are charging 20% fee on the first time client that hurts freelancer a lot

Date of experience: April 8, 2022
France
1 review
0 helpful votes
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Upwork is a perfect way to expose your professional skills and experience in order to find quality and fully remote jobs in the area you are proficient. I highly appreciate all the different features available on Upwork because each of them contributes to the freelancer's success.

Date of experience: April 6, 2022
Australia
1 review
2 helpful votes
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Accounts & Support Standard
Appalling, lack of acknowledgement of overcharge on 3 transactions to my credit card that did not relate to any work engaged. I've been in dispute for nearly 2 months, and the response is like a bot that has no ability to understand simple reconciliation issues. On top of that, their general account methodology is in a world of it's own. It's so complicated, and appears to be designed in a way for purchases not to recognise the overcharge. There were so many unrelated charges, overcharges etc, that they repeatedly kept blaming my bank for. I've spent collectively probably 4 days of time trying to sort this out, and I receive the same lame response. It's outrageous and it's the reason I will NEVER use Upwork again and can't recommend them to anyone.
Work Quality
I engaged 5 contractors through Upwork, the work quality was varied with two of the 5 star rated failing abysmally. That's not Upwork's fault, as people being people, some just aren't what they make themselves out to be, or maybe their circumstances at the time didn't enable them to deliver. Only 2 of the contractors engaged were worthwhile.

Overall, not worth my time especially in view of their internal accounting issues. If you dare to use them, make sure you check your accounts thoroughly. With the repeated issues, I contacted the CEO direct and she did not have the courtesy to respond. That's tells you something doesn't it?

Date of experience: March 23, 2022
Nigeria
1 review
0 helpful votes
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Upwork makes working online with different clients around the world very easy. Very professional platform with professional clients too! Love it.

Date of experience: March 22, 2022
California
3 reviews
3 helpful votes
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I am a member and I requested to submit my proposal but it doesn't allow me to send it so I sent 6 emails to customer support and I have no response. A couple of od days later, Upwork wants me to pay my renewal membership fee because I am almost expired. I guess I need to pay the money so I can submit my proposal.

Date of experience: March 20, 2022
Canada
2 reviews
3 helpful votes
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It was my first time and I ended up talking on WhatsApp to the freelancer. He took my website credentials and put malware all over my three sites. I had to close two sites and the third one is from being ranked number one in google to not ranking.

Date of experience: March 20, 2022
West Virginia
1 review
4 helpful votes
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Beware, it's not what you think, even paying $200/hr there are no guarantees, if freelancer problems arise you better hope they were from last week. Remedy for contracts are limited to a very narrow window, even if the contract is still ongoing. You know the contractor that takes 1/2 up front and never finishes the job? Yea, upwork breeds them. And there's nothing you can do.

Date of experience: March 3, 2022
Serbia
1 review
0 helpful votes
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Great platform!
March 2, 2022

Upwork is the best platform for freelancing. Great for people who want to start their career as digital nomads.

Date of experience: March 1, 2022
Pakistan
1 review
0 helpful votes
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I always love to work on Upwork. When I started my career as a freelancer I build my profiles on various platforms but now I only work on Upwork. I enjoyed working here. And I think it is more secure than any other platform. Upwork community guides in the batter way whenever a problem raise. And I feel much more secure here. And I suggest all the people work here than any other platform. All the terms and conditions are properly explained. And guided by the community. One important thing Upwork Webinar is a great platform to learn for newbies how they can work in a better way on Upwork. Everything is explained by using examples of Upwork success stories.

Date of experience: February 27, 2022
Poland
1 review
1 helpful vote
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It is great concept working well but the website is super slow and buggy. Messages are not loading sometimes not possible to close contract. It is just frozen. Fees are another topic. It cuts 20% fee... (top of it you need to pay tax etc half of the money you are earning is just gone) And it is asking to buy premium membership. And buy connects etc. They should really consider to drop fees if they want to attract or not lose good developers.

Date of experience: February 18, 2022
Bangladesh
2 reviews
1 helpful vote
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Awesome & Excellent
February 18, 2022

Dear Upwork,
I am a Graphic Designer. I complete my MSC. Degree at Botany. I love Design.
I Design Logos, Business Card, Animated Website Banner Ads, Banner, Vector Trace, Background Remove, Letter Head, Envelop & Logo Animation.

The Experience was Awesome & Excellent. Upwork Platform is one of the best Market Place in the Online World.

I Love it Very Much. Thank You, Upwork.
Have a Nice Day...

Date of experience: February 17, 2022
Ukraine
1 review
0 helpful votes
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I've been working on Upwork for over 5 years now - since fall 2016, after several months of unsuccessful attempts to find a full-time job in the country where I live. On Upwork, I signed my first contract after 2 or 3 days after registering.

Although for some time I thought freelancing was temporary, then I decided that freelancing would become my main occupation.

Upwork is just like any other "market" - there are both good or bad clients. Over time, you learn how to distinguish the first from the second. You have complete control over who you want to work with and who you don't.

This is not a place where you can easily earn money. Here you can earn only if you are really a professional in your field. It may be difficult to find clients initially and even if you are an experienced freelancer, you still need to put in some effort to find new clients and sign new contracts.

But if you are a good specialist, you'll eventually find long-term contracts and will be earning in US dollars, which is especially important if you live in a developing country.

I highly recommend this marketplace for all good specialists who want to find remote work.

Date of experience: February 17, 2022
Pakistan
1 review
0 helpful votes
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Best Freelancing Platform
February 16, 2022

Upwork is a platform where freelancers can make their profiles and get work easily. The way that Upwork sets up a profile is phenomenal and clients can easily see the potential and the skill set of the freelancer. This makes is so easy for freelancers to find relevant work and for the clients to hire a relevant person for a job.

I would like to say that Upwork Team is doing an outstanding job!

Date of experience: February 16, 2022
Canada
2 reviews
1 helpful vote
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This site if full of fake NFT project promoters and fake reviews. DO NOT HIRE ANY NFT PROJECT PROMOTERS FROM UPWORK.COM. There is no customer support and they support these scammers to get their fees! BEWARE AND DO NOT HIRE THE SCAMMERS BELOW

Date of experience: February 15, 2022
Poland
1 review
0 helpful votes
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Upwork is a great place to test your skills. Opportunities that Upwork gives you, basically can change your life. I am a real example of it. Started with small projects to move into bigger ones. Working on Upwork it was a life changer. Fees are fair and support is always with you.

Date of experience: February 4, 2022
Oman
1 review
0 helpful votes
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Upwork is one of the best platform that I have used ever. I always found very Nice client to work with them in my spare time.

I will recommend to all of you use the amazing platform.

Date of experience: February 3, 2022
Bangladesh
1 review
0 helpful votes
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Perfect marketplace
February 1, 2022

I am very lucky to join in Upwork marketplace. I run my business through Upwork. It is one of the biggest marketplaces in the world.

Date of experience: January 31, 2022
Bangladesh
1 review
0 helpful votes
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Part of my life
January 31, 2022

I always wanted to be my own boss. So I was looking for something that can help me to build my career. I found Upwork and found my fortune. I was able to build a strong profile on Upwork through my work and my dedication. Now I'm a top-rated 'Admin support specialist' and working with various foreign clients successfully through Upwork. I'm a full-time freelancer on Upwork. So Upwork is a part of my life :)

Date of experience: January 31, 2022

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States