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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Simple and straightforward
Both units were delivered very late according to expectations. It was longer than expected based on information provided during the ordering process. Refrigerator was delivered with damage and still working with GE support to fix.
Price was good until 49.99 for shipping
Fast service and not much hassle
I like the ability to quickly filter through the products and compare pricing.
I like this web site and easy to order.
Delivery took over a month, but the grill was on back order with the manufacturer.
Great so far
AOK
The cooktop I received is less than spectacular. The main issue is that it took 30 minutes to bring 2 quarts of water to a boil. I wouldn't recommend this product to anyone looking to buy a convection cooktop.
Thanks
The website works well, but when i tried to call to get information on shipping no one was available. The delivery was 3 weeks late, I contacted to shipping company, they said it was sitting on a dock 60 miles from our location and they didn't have time to make the delivery. The machines arrived several days later.
Great Savings.
Getting out of the survey option without typing a comment would have been nice
So far so good. I will wait for the process to be completed to further my review,
When I called customer service twice to find out about my order, they quickly and accurately told me what was going on, and when I might expect my item.
Good experience thanks. You were the only people that sold that model
So far so good, shipping estimate was faster than other places and price was better
Fast and great pricing
The online experience was easy and quick
Great prices. Easy ordering.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members