Puma really out does it I don't know why they have three stars I would give them 10/10. There so comfy and stylish.

Purchased these shoes for my husband for his birthday he wore them 4 times to the gym. Literally 4 times! They fell apart to the point that his feet were covered in blisters after the 4th wear. If he hadn't had other shoes with him he would have needed medical attention. I contacted puma about this and all they had to say was the insoles are designed to be replaced. Intold them the issue wasn't with the insoles but the shoes themselves numerous times they have done nothing. They don't care that they make a product that hurts people. Don't buy puma! The shoes fall apart after 4 wears. Totally waste of money. Worst customer service I have ever dealt with!

I have not received the items yet from them already 10 day pass Customer service always tell me we will deliver on time but they dont do any thing

Really great quality products; love PUMA especially golf gear; looks great, fits nicely and is highly fashionable

I ordered 2 pairs of shoes and realized based on the confirmation email that it will arrive late for what I need them for so I tried to cancel. I'm talking about a few hours time. Well, I couldn't do it online so I called. No luck with the management, not even to pay extra and expedite. Now I have to speak with one of my friends to come get the packages while I'm not home and when coming back from vacation I'm going to have to return them. Waste of time and money over a simple cancellation before shipping. I was told it takes 1 to 3 days to ship and considering that it's Friday, we can imagine they're not going to do it until Mon or Tue. Bad business! I was loyal to the brand. Not anymore! Management needs to be thought soft skills!

Hello. My BF likes Puma label a lot. But he was disappointed this time after he get his order. Nothing was correct. Hope that you will change it for the next orders because I also want to buy here.

Recently got my new Puma shoes and ai love them to death! Would totally be buying more and recommending my friends and family :)

Thieves! They don't send e-mail updates on every order/return, they delete the order history online so you can't look it up, split up the purchases and returns in 100 different ways on both bank account statements and e-mails, and mess up the orders/received items and returns/refunded money. This way, they make it super confusing for people to track what's going on and to dispute it with their bank so PUMA end up stealing money.

Here's the story:
At first, I didn't receive all the items I ordered. They sent the missing ones again (The ONLY right thing their customer service did for me). I used a 40% coupon on those items. I wanted to exchange some items for a different size, but they only allow returns and no exchanges. Customer service promised me they would later apply the 40% on the new order of the same items in different size after I make the order. Of course, when I called to get the 40% applied, they didn't allow it.

I made returns on that order and I was only refunded for some of the items. Although at this point it sounds so simple, they had made me already sooo confused on how much money I was supposed to get back with all the weirdly split transactions and refunds. The update emails did not match the money amount on the transactions in my bank statements. I waited 2 months until I decided to contact my bank for fraud. I got my money back but eventually somehow Puma was able to dispute everything and take the money back. And of course, I had no concrete evidence of anything to show to the bank because of how confusing Puma made everything and how little access I had to what was actually going on. Through the bank fraud dispute they were able to take back even more money, so in the end, I ended up getting 0 refund for about $200 of things I returned.

The items themselves are decent quality, maybe a bit overpriced.

I bought 2 pairs of Pumas off EBay, shortly after I ordered I noticed the shipping address was wrong so I contacted Puma and asked that the address be changed or the order be canceled so that I could change it, I was told that they could neither, Even though I just placed the order and it hadn't shipped they would not change the address or cancel the order, So my shoes are going to South Carolina while I'm in New York and I'm just out that money. I called corporate and was told the same thing. I expected more from Puma. They were unwilling to accommodate me in any way, I guess customer service and satisfaction is not a priority for them. How hard is it to change a shipping address? They'd rather let their customers lose their money than take time to change an address, Very bad business, I will not order Puma again which is a shame because I live the style of their products but their bad business ethics out weigh that,

Puma is one of my favorite brand of shoes, owning many pairs and buy more as my finances allow me too when my mother keeps telling me (you only have 2 feet) LOL I have to say Puma is very nice and comfortable for me to use as a daily walkable shoes, I do own many pairs (not as many as I really want) but I have to give Puma a great 5 stars for the quality, and comfort and most important the different types, and styles.

A few days ago I bought my shoes here. I impressed with the level of service. Everything was perfect.

I have bought 5 articles from Puma website in Deutschland and returned all of them, but they did refund for 3 of my articles, because they claimed tat there were three articles in the returned box! Actually, I think they can be a good robber! Really? It is a modern way of stealing costumers' money? I asked even them to weight the box to make sure, but they refused.
I will never buy any thing from PUMA.DE. They can not assume their costumers are fool and can do whatever they want.

They always provide premium quality shoes with great material. Their outlets are amazing. We can find trusted
And branded shoes at very affordable price. Designs are unique and looks classy elegant.

Hello

I'm very displeased by the service that I'm receiving from Puma. On 05/20/2021 I put in an order for a shirt and tennis shoes. I waited until 06/02/2021 to call in about y order and was told by a representative that y order was delayed because of some issues at the warehouse but I would receive order. Then you guys days later send e this message stating that the Haribo tennis shoes for my order are now unavailable and canceled from y order but I still have not received my shirt that was on the same order. What is going on, If I not going to receive the shirt either where is y money? It has been 19days and still no products or change in order status.

A, Hill

I bought my cute Puma sandals here. It's perfect quality. I really like them. Thanks a lot for the fast delivery.

I ordered shoes and miss typed the last number in my address. I saw the mistake after I completed the transaction. So I immediately got on live chat and there was no one available. I called and there was no answer. So I emailed them. The next day no response so I called again, still no response. On the third day I received an email stating my package is being delivered and a little later saying it was too late to correct the address because the shoes have already shipped.
There was plenty of time to correct the problem but due to the absence of customer service my shoes are being delivered to the wrong house. I'm shocked that the puma company operates this way.

Horrible. Over 14 days still no order arrived. No customer service. Only chat bots that are no help. Not worth it go to adidas.

THis one - Deviate NITRO Men's Running Shoes - are great. They very comfortable, was delivered within the requested period. I like PUMA, 'cause they are responsible.

I added to the cart 2 polos, $9.99 each. When I started to check out price magically changed to $24.99 for each...
Don't trust them!
I'm not their customer anymore!