I ordered a pair of trainers over a week ago and have received nothing from them. They have not replied to any emails sent and have no telephone number of their website. PLEASE STAY AWAY from this scammers site. My advice is to just visit sports direct!

PUMA made me loss $106... he quality of the item I purchased was poor, I tried to return the shoes to the Puma store here in Houston, they don't take items purchased on line back at the store. They very kindly emailed me a return slip; which did not give instructions not to put it in a drop box. The item was left on an unmanned counter by FEDEX because it was a ground package and not air. How would I know the difference. They said on line there is a disclaimer; but it was not included in the email or on the form. They won't even put in a claim, not there policy, and FEDEX says I have to get them to put in the claim because their name is on the return slip... Run around garbage... Don't every purchase there product on line... customer service stinks

Just tried ordering online and recieved notification my card was rejected. I don't know why as it was a legitimate card with balance to cover purchase.
Later recieved notification from my bank about suspected fraudulant activity on my card with a charge of less than $1 from a US based shoe company. Highly suspect.
I believe this was from the Puma site as I had not conducted any online shipping for months, this was a new site and I was forced to use my card rather than through PayPal.

I ordered 3 pairs of shoes from them during a 40% off promotion. I received an email confirming the order. Two days later I received an email saying that one of the items in my order was out of stock and had been cancelled, and only 2 pairs had been shipped out. When I placed my order everything was listed as in-stock, and I wish I would've been notified of the changes before the order shipped since the whole point was that my boyfriend and I wanted matching shoes for the gym and his order was the one that got cancelled. I called their customer service to see if there was a pair available in an alternate colour or if it would be back in stock soon. Their rep was extremely helpful and friendly, and I was able to place an order for the same style in a different colour with the price adjusted for 40% off despite the sale being over. I received the first two pairs of shoes about a week after I placed the order and my boyfriend's shoes arrived 3 days after that.

Was extremely satisfied with my experience with Puma. I ordered a total of 3 pairs of shoes and received promotional backpack along with my purchase. With the free shipping my order came to about $150 (which is the same as buying one pair of expensive puma's with tax!)

I plugged in my credit card information during checkout and soon received an email the following day confirming my order and providing the tracking number. My package arrived exactly when they said it would arrive and all of my products were exactly as described.

I would definitely recommend others using this site if they want to buy puma shoes.

@shop.puma.com I ordered 2 T shirts. Provide my all credit card detail and check out. Next morning I got an email telling you have to verify your credit card by giving credit card number over phone. I denied for it. They cancelled my order.

Folks, stay away from this type of scammed world class website. Who force to give credit card information over phone even after you gave them during check out. It will end up creating security breach to your personal details and Identity theft.