Vital Records CertificatesReviews 149

I paid $68 in December 2022. Said I would receive by May 5,2023. Checked on it periodically- always in progress. In April the record/order number stated "no longer valid@. Emailed numerous times. No response. Attempted to call many times. Impossible to get through. This is a scam.

I do not understand why it takes so long to get a birth certificate. The town I grew up in a person just goes to the health department and with in 15 minutes they have a birth certificate. Unfortunately I was born in another state and had to go thru VitalCheck to get it. 125 business days from the date I ordered it... They told me I should have by Feb 13th 2023. But when I call I am told March 2nd... this is bull crap.

Dont waste your money on this webiste its a scam they dont rven have a phone number scam 100%……… …….

I submitted all the paperwork correctly with a money order. It was received on 2/21/2022. I called middle of March to find out where the document was. The representative tells me it will be an additional four weeks. I wait, but still nothing. Call again. I was told it would be an additional 4-6 weeks. After six calls, I am told that it will now be 13 months! WHAT?!?!?! My daughter turned 17, and we needed her birth certificate to get her license, etc. I called again today to be told it could be an additional 15 months. I told them I wanted a refund. Van tells me that I only have 120 days to request a refund. I would not have thought I needed a refund at 120 days. I spoke with a supervisor, Mark, who was not helpful. I guess now I am out $97. Please do yourself a favor, DO NOT USE THIS COMPANY!

SCAM absolutely NO STARS FROM ME. NEVE RECEIVED BIRTH CERTIFICATE. THEY JUS TAKE YOUR MONEY. I paid over $100 dollars with no response or birth certicate.

Don't waste your money or your time here I've been waiting 3 months now for my birth certificate they can't it find nor the actual dhs that they send just your application too can't find it either. Now they are telling me I can't get a full refund. If your going to request a new birth certificate you don't even need to do the application that's why it cost 120 something. I highly recommend you actually go to the state dhs website and order just your birth certificate from there will just cost you anywhere between $25-40 bucks. That what I had to do you just have a wait a little bit. Please don't waste your time with these people they even blocked my number so that I could stop calling but soon as I called private I got right through to them. They lied and told me they didn't block my number.

This place took my money and ran I asked for a my complete refund and they don't want to give me anything back and they haven't provided anything for me. Waste of time and money place is awful this place shouldn't be able to be open for business.

I paid $42.00 for them to tell me how to apply for the Pa birth certificate. It's a pure rip off! Be Aware! BBB should crack down on these people. Always someone looking into your wallet.

My son placed an order for a birth certificate which I paid for on my visa card (big mistake). After we placed the order and paid with my Visa card VitalChek then requested additional documentation from my son which we sent. Then VitalChek notified us that there was a discrepancy with the mailing address and the payment address. We contacted VitalChek and their reply was that Maryland Vital Statistics are an out of house agency and that we need to contact the Maryland agency ourselves. The site says that if we cannot supply the proper documentation that they will issue a refund after 15 days minus what ever the charges are for the search by the agency. Now we have no certificate and we have paid VitalChek to do absolutely nothing with no other option but to wait out the 15 days and hope for a refund. VitalChek is a third party company working on behalf of the State of Maryland that is suppose to process applications for customers seeking vital certificates (birth certificate in our case). It is a disgrace and total waste of time to use VitalChek and the State of Maryland should stop using VitalChek immediately and handle the Vital Statistics Department research themselves instead of wasting customers time and money on non-delivering third party company. We are totally disgusted with the situation concerning VitalChek and caution others to try to find an alternative to using VitalChek. I don't know how to include proof of purchase without showing our personal information so our credibility rating will be low. All I can say is we live in South Carolina and are originally from Maryland. Best of luck to all.

Do NOT use Vital Certificate's for anything, I tried to use them for a birth certificate but was unable to complete the form yet they still took money from my account but charged me TWICE! They should be arrested for fraud, DO NOT USE THEM

Vital records.com are over priced and I never received birth certificate I ordered. The customer services is horrible.

Been waiting for almost 2 years for my son's birth certificate and keep getting the run around. Sent the papers in like 4 or 5 times now. They sent it back 2x asking for payment when my order was paid online. I can't get ahold of anyone so I am really disappointed. I need it so my son can start head start. If someone there is reading this please send my the birth certificate.

I was looking to replace a lost Birth Certificate so I went on Vital Records thinking that I was purchasing one online.
When I quickly realized that this was only to pay to have someone fill out the form for you, which I can do for free, I immediately emailed them for a refund.
They got back to me right away, and said that my refund had been issued.
I trusted them, only to have them still take out the 49 dollars from my account, plus charge me a 1.47 service fee.
It's been 7 days now, and several emails with nothing but lies.
I am SO disgusted by this company.
They are clearly a scam, and take people's money.
Do not use this company.
They're based in Barcelona, btw!

Did exactly what they told me and then they said they had to put a hold on my certificate because the notary stamp was convered which was a lie it was perfect. I resent by phone same thing! I want my money back f@@!#ck them

This company takes your money and then they send you an email telling you to both send the prefilled forms and even more money to the state department where the document you need comes from. So in other words, I paid $50.00 for them to locate the correct state form to prefill with info I filled out on their website. That's it. You do the rest, including paying additional fees to that state department and mailing it all. I feel duped. I have ordered copied of my birth certificate in the past where you paid them to do all the work and then it's mailed, but it must have been a similarly named company and I forgot. That's my fault, but this particular company is expensive for basically doing nothing but providing the correct form. You would be better off calling around and/or finding the form online and filling it out yourself. You'll save 25-50 bucks.

Ordered my birth certificate months ago and nothing. Chatted with a Reeya and she was a waste of time. These ppl are scammers. Avoid them at all costs.