Vivid RacingReviews 763

I order parts for a camburg suspension and their computers changed the part numbers. When I called to correct or cancel the order, they claimed they couldn't make the corrections in time. They took the money, sent the wrong parts and now want me to pay fees to get the right parts. This is a scam. Call the FTC, state of AZ, feds and your home states to file a complaint. This is stealing. From the looks of these reviews, it seems they are doing this to a lot of consumers.

Order 2 parts for bike exhaust system, which website says in stock.
Receive email, that they no longer make part 1 of exhaust system. That's fine, approve the purchase of part 2.
Get billed for both parts. Even thought I sent multiple.emails and phone calls.
Get package with approved part 2 and billed for shipping wben though its states free shipping.
2 weeks of phone calls/emails trying to get refund for product that isn't made anymore or shipped.
Terrible customer service!
Kicking my own as for not reading reviews before dealing with this company. Hope I can save someone else, having to deal with the grief of dealing with Vivid Racing

I would stay away from this place, customer service pretty much none-existent. I was once on hold for an hour trying to get in touch with customer service. Find yourself a better vendor to deal with.

Tried to order a pair of gojaks. Said there was a promo for free shipping. Tried to order online but could not get free shipping. Emailed them about it and sent a screenshot showing the promo. They said it was too heavy to offer free shipping. So I then signed up for text messages to receive a 20.00 off coupon. Tried to enter coupon at checkout and said invalid coupon. Scammers!

This company drop ships most of its items and have no control of their inventory.

I placed an order for a motorcycle helmet that shows in stock and later found out that it's been discontinued. Now the company gives me the run around about issuing a refund.

It's now been over 3 weeks and I still have not received a refund. Shady online vendor practices from Vivid Racing. No wonder there are more 1 star negative reviews than positive reviews. I would've left ZERO star if there was a choice!

First off ordered the tuning box online and then it did not show up for over a week so i called to get a tracking number then days later it showed up then installed it and it did not work properly call back to talk to someone they said you can only email the tuning department. So i did and days later they told me to try some things and nothing worked. I spent hours of screwing around and the machine would go in limp mode all the time and lost several races that weekend. I told them i wanted to send it back for a refund and again days later i get a response. It took weeks to get a RMA number to send it back then it took another week to get a refund that they shorted me mo0ney now i am going around and around with them on getting a full refund and i am eating the shipping. I cant believe this company is in existence. Don't ever buy anything from this company they are the worst i ever had to deal with.

Ordered two aluminum rims for my Jeep, received ONLY one, and that one was: 1st- delivered to the wrong address, when my neighbor dropped off the rim, 2nd- it was the wrong rim. When contacting this company I was told they are short handed. When I finally received an RMA # they told me I would only receive refund for the one rim & not the one that I never received. Every time I contact this company I have to wait on hold for more than 30 minutes. No one I speak with seems to know anything that is happening and repeatedly I am told they are short handed.

Huge wait time, all parts back ordered they will not update you if you order! Be careful! They take your money on back ordered parts

Only 1/3 the parts I ordered arrived. Some were on back-order for weeks and some were discontinued. The only reason I know this is because I reached out and spent over an hour emailing and calling VR after only part my order showed up. It's been weeks and I'm still waiting on a refund for the discontinued parts. I'm about to file a fraud claim with my credit card company because that is starting to seem easier than continuing to deal with this shady company. I would highly suggest avoiding this company because:

-They say they have parts in stock and charge your credit card for parts that are on back order or even discontinued.

-They don't tell you what parts are shipped or when to expect them. You could be waiting weeks or months and have no idea.

-Customer service is abysmal. They hang up on you when you call, the don't return most emails if they even give you a working email, which 3 out 4 email addresses I was given returned a message saying the address doesn't accept emails.

-Once they have your money they don't seem to care at all about following through on their end.

I have had the worst experience in my life. I bought 2 Headlights for my car and they only sent one. Since last October I have been trying to get the money back for which they did not send and they have had me back and forth, saying that they had sent 2 boxes with the same tracking number by UPS which is absurd. After 19 emails, they tell me that a long time has passed and that they can't do anything! And they no longer answer my messages. Please do not buy anything with them, they will scam you. They ripped me off for $207.00. AVOID THIS SELLER.

The worst experience with this store I order a part October 2022 and my deliver expect is 10-2023 bad

These people lie. I contact Vorsteiner who manufactured the original hood. I was directed to Vivid racing. I spoke with Ryan McFarlin. He told me Vivid purchased the molds for the trunk deck. (I later found out that was not true, Vivid purchases the deck lid from a company called Status Gruppe.) There were several types on their website, and I asked Ryan which one was for my M3 convertible. He told me and asked to send him an email request for the lid. Ryan never told me there was a different type for a coupe vs convertible. The part was sent, and I contact Ryan stating it didn't fit, he was dumbfounded. Ryan contacted Status Gruppe to inquire if there was a difference between the two body styles….HE DIDN'T KNOW…… See his e-mail below to Status Gruppe.

Nate,
What is the process to get the incorrect unit shipped back as from my notes and all the part#s we have for the Status Gruppe Trunk Lids (E46 M3) I do not show a description that dictates sedan or convertible.
The question of Sedan/Vert was also not asked when the order was placed.
Thank you again.
Ryan McFarlin
Performance Specialist

Vivid Racing | Gilbert, AZ | www.vividracing.com
*******040 x243 | Email: *******@vividracing.com

As you can see from the email above Ryan didn't know the difference and sold me the wrong one.

TRIED to purchase a seat cover for my sled on 1-19-23, called a week later to find out where it was and was told it was on back order, so i cancelled the order and received this email from VIVID below. Stating that i would get a refund 5-7 business days. Today is the 13th of Feb and called again because I did not see my refund, they told me that this refund has not been processed yet and they will put a rush on it. I have confirmation of my cancellation, they are holding my money without delivery of product, Theft- I am going to the Better Business B. As I have already seen many other people do. It takes years and months to get a customer and seconds to lose one VIVID.

Hello!

We appreciate the opportunity to earn your business. Our team is working hard on getting your order through our system. We have updated your order (#*******) at Vivid Racing with the following status of, Refund Pending.

Our online order team has the following comments about your order: Hello, Thank you for placing your order through Vivid Racing. Per your request we will be canceling your order and no parts will be shipped. You will be credited for the amount of your purchase immediately with a typical bank processing time of 5-7 business days. Please give us a call or send an email with any questions. Thank you, Grace C. Vivid Racing Customer Service *******040 x 3

You can find a copy of your order here: https://www.vividracing.com/account_history_info.php?order_id=*******.

Should you have ANY questions or concerns, just reply back to this email so we can assist you. Need to make a Return? Do this easy by visiting www.vividracing.com/returns.

Sincerely,
Vivid Racing
1-*******040
www.vividracing.com

Terrible customer service! Had to pry updates from them. Tried to call several times but was put on hold everytime. Even tried to call as soon as they opened with no luck. I think its by design so they can give you the run around via email. Ended up cancelling the order.

I would stay away from this company. They will not take care of you once you have purchased. You bought it, it's yours!

Worst company I've ever dealt with. They robbed me of nearly $2,000 that I spent on their website. I sent multiple, multiple email's for help and they hardly reply. The very few times they replied, it didn't help me at all. They gave me bogus information about a frieght number, and it was up to me to call a shipping company. (Isn't that your job, Vivid? You have ALL my shipping/adress information.) I called that said company and provided that fright number, and they said that they can't help me. I go back to Vivid and guess what? More f*cking around. I call and sit on hold for it seems like decades. I finally get a hold of someone and they say "So and so will look into it, and give you a call back" and guess what? They dont call back. I finally get ahold of someone that seems to be helpful and talked me out of a refund. They made it sound like ill get my sh*t and I still havent. They have no issues with taking your hard earned money, but seem to have issues with giving it back, even if you've NEVER received your order. I want a refund! ***I DO NOT RECOMMEND Vivid Racing*** 0/5 stars.

Someone can't even scan a barcode! They sent me the right wheels with the wrong bolt pattern. Ordered 6x5.5 and they sent 6x120 wheels. Waited 20 minutes for customer service and got a resident with rooster in the background. So, I was impressed by the price and the site and got bit. Too bad, they have a great Porsche selection…I think I'll sta Pelican Parts. To be continued…

No response for days, tune is horrible vehicle stinks so bad at idle and response was get highflow cats, this is a downside cant idle with windows down was the response. I have multiple tuned catless vehicles and not one tune is like this. Don't waste your money. Why not fix the problem and adjust properly. It says no refund but will work to fix the issue until resolved and nothing. A JOKE DO NOT BUY.