Wells FargoReviews 526

In 2/5/24 I deposited a check into the local wells Fargo atm. As of today I have not been notified of the status of the check and my deposit. It's very disappointing and frustrating to have to ask a bank for the status of your funds. Initially I was told it was a 7 day wait which has come and gone. It's now 2/22/24 and my account has not been credited nor has the check been mailed back to me. The check is a valid navy federal check and they are lost on why wells Fargo is still holding the check without cashing it or mailing back to me without delay. After this issue is resolved, I will be closing the account and relocating my monthly direct deposit to a more reliable customer oriented bank who will at least tell me what's going on with my deposit instead of leaving me to wonder n guess what the outcome will be. If they don't intend to cash check, why not mail it back to me so I can find other means of cashing without delay. I hate this bank!

In January 2024, I set up my payments to be auto-paid from my checking account, but when I checked my online activity, no payment was made on the due date of February 16 (or any day in Feb.) and the statement said next payment due was March 16. So, I called Wells Fargo and spoke with one representative, who then transferred me to a second representative, with no answer from either rep. The second rep put me on hold to speak with a third rep, but all I heard was music playing in the background for 20 minutes. The 2nd rep checked in with me a couple of times to make sure I didn't mind holding. But after being on the phone for a total of 43 minutes, I hung up. So, just to be safe, I went ahead and made a payment online for February. This experience was absolutely ridiculous.

Two of their bankers screwed up my debit card. Both of which were replacements. I called and talked to different people and was pretty much told to $#*! off because they couldn't do anything about it. One banker even put the wrong date down (2/10 instead of 2/17). I was hung up twice on because I expressed that since it was their banker's fault that the bank should resolve the issue. It happened on President's Day weekend and I was told too bad you'll have to wait until Tuesday even though I was told to call on Saturday to get my debit card replacement and put on to my Apple wallet. One person told me to start calling around to people and ask for money, which first of all I wouldn't do and since I had money in the bank. They acknowledged that it was their fault but still refused to do anything to resolve the mistakes that were made. I also received a letter in the mail and called and was told that fake accounts had been set up in my name by Wells Fargo and that I was being awarded money because of their fraudulent accounts. I am going to be closing out my accounts for sure because of their mistakes and fraudulent activities.

Calls to customer service are automatically terminated after 30 minutes no matter how complicated the issue is or how many fraudulent transactions are involved. Agents frequently transfer the call to a different department or back to the main menu, or place the call on hold using up the available minutes to speak to someone and requiring repetition of information (card #, last 4 of SS#, DOB, mailing address, etc.) Have spent hours trying to get problem of online access restored so that charges could be monitored before the statement is received. Have been told to visit a Wells Fargo branch (nearest one is over 300 miles away) to resolve access problem.

With a credit FICO score of 825 prior to applying for a Wells Fargo credit card (it's now 818) I was declined. I was told that it was information contained on my Experian report, yet my credit is excellent — this is the same bank with dismal on line consumer reviews that was fined billions by the federal government for engaging in fraudulent customer service charges. Everything with regards to this complaint was a form of deterrent from any such complaints. I have been on the phone for more than an hour. Last person was a foreign representative Joann and the case number is **************

I think I was declined for reasons other than my credit score and consumer decency. This bank is dishonest to the core.

Wells Fargo doesn't update any information changes specifically overdraft fees on email or letter other banks does they are not members of the bbb at all any credit union will be best solution I rate ffffff

The worst credit card I have ever dealt with in my life. They're liars liars liars and thieves. Terrible customer service.if I could give a 0 I would unfortunately that's not an option. Please please stay away from this company. Fraud company

PLEASEEEEEEEEE stay away from this bank… if I new what I no now I wouldn't open an account an a business account… it's been over 2-3 years an some how they saying I owe them. I get calls an dispute it an still nothing is fix. I've been getting transferred to different departments since 3pm o'clock I'm on hold now an it's going on 6pm. This makes no sense please I wish someone told me this now I'm calling daily an there unable to help…. I NEVER HAD THIS ISSUE WITH CHASE

Everything they touch turned to $#*!. Destroyed a vacation do to their incompetent people.
3 times they called in 4 days for fraud protection. Then confirmed it was me and still haulted my transactions', costing me time' frustration ' aggravation do to missed flights and canceled car reservations because they blocked my purchases after confirming it was NOT fraud!
Thanks for nothing!

Wells Fargo Held my deposit stating the bank was written on did not have funds, There were funds in the account when the check was written and cleared the other bank. Wells Fargo told me to stop the check from the other bank as resolution. The escalation team did not assist in any way, definitely closing my account hopefully their is another law suit against them it's unbelievable how they to put the blame on their customers and don't address there flawed system

Manager Rick called the police on my husband but all he was doing was waiting for the bank to open and because of the color of his skin he called the police and stated to the cops that he was a homeless man begging for money. My husband had 3 police officers show up and he explained to them what happened. The police escorted my husband in the bank and my husband asked why the manager called the oops on him. He didn't get answer or an apology and he was escorted out after his transaction. So next time you go into these Wells Fargo banks really pay attention how you get treated.

The bank itself is great but the bankers at the Harlingen TX location on hwy 77 are completely useless, one lady tells me I can set up an account online, why the heck are y'all even here then. Management need to get them ladies on the ball.

My debit card was turned off and they sent me a new one and never got it ain't been able to pay bills or anything. I've been a customer of them for 7 years no problems until now. I'm going today to take out the rest of my money and move to a different bank I already had set up for this kind of problem. So good bye wellsfargo.

Wells Fargo decided to give early pay on my direct deposits. I WAS NOT notified they were going to do this nor did I want this option. I notified Wells about this and was told they cannot change back. I DID NOT want this option. So basically they can do anything what they want to your pay and you have no say. This is my money and did not want a change and again I have no say in this matter. Unbelievable. Just tired of all banks and how they manage YOUR MONEY. Probably another Wells Fargo scam.

I'd been a long time Norwest Bank customer prior to the merger with Wells Fargo in 1998, so I was accustomed to a great banking experience. Since then I've seen a continual downturn in quality and value in products offered, and a severe collapse of provided customer services. Over time the company has even been found guilty of numerous unethical and even illegal practices. Unfortunately management seemingly hasn't taken the necessary remedial action to meaningfully improve these obvious shortcomings. After my recent unsuccessful marathon experience in trying to work with "Customer Service" representatives to obtain a credit for a duplicate charge on a Wells Fargo issued VISA card (that even the vendor acknowledged as an error) I will eventually be closing all of my CD, Checking, Savings and Credit card accounts with this firm, and moving on to another institution that is service oriented and that better fits my needs and expectations.

Wells Fargo blocked all transactions for checking/savings accounts. Took 2 hours on the phone to resolve. Customer service/estate care representatives had no explanation as to why this happened. Blocks were removed. This inconvenience stopped my direct deposit from completing, and I was forced to go to my issuer to initiate a distribution reversal, so that when complete, the deposit can be re-issued. This will make my deposit 10 days overdue. This is the second time Wells Fargo has blocked my accounts for absolutely no reason.

Tried to deposit a check to my daughter's account. They refused it saying that they couldn't guarantee it would be a correct account even when the check was in her name, which is very unique, and her father's name is on the account as well that makes it impossible to find a double. It's very common situation when workers refuse to help. No other banks behave this way and I deal with many of them for my business.